“Ewan attended promptly and communication re timing of attendance was great. Ewan was very courteous, really helpful, explained the potential costs clearly and did the job of getting the lock to work... Se mere
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Se, hvad kunderne siger
We had a uPVC window that we could not open. We contacted Ewan who asked us for some photos of an equivalent window when open. From this he gave us a reasonable quote. Although not an emergency he cam... Se mere
Virksomheden har svaret
Had a key jammed in the front door unable to mive the barrel back to vertical to retrieve it. Contacted Ewan using whatsapp so able to get video call to show the issues and he was able to analyse corr... Se mere
Virksomheden har svaret
Excellent Master Locksmith. Ewan's was extremely timely with all his communications. I had absolute clarity in what was available and what could be done. I booked Ewan in for what I was looking forwar... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Professional local locksmith service for home access, lock fitting and lock repair. UPVC door repairs, wooden door repairs, keysafes, anti-snap locks. Primarily serving East Birmingham, Solihull, Sutton Coldfield. CraftLock Ltd is a Master Locksmiths Association Approved company: qualified, vetted and inspected by the leading trade organisation for locksmiths.
Kontaktoplysninger
46 Kew Gardens, B33 8UU, Birmingham, Storbritannien
- 07548989151
- service@craftlock.co.uk
- www.craftlock.co.uk
4,7
Fremragende
28 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor service
Supposedly came to the property, didn't bother to park or call and then left sending a text “cant find parking will come another time” if you didn’t want to do the job should have not bothered rather than wasting everyones time.
14. november 2024
Uopfordret anmeldelse
Besvarelse fra Craftlock Ltd
FREE SURVEY APPOINTMENT COMMUNICATION
Dear Sarah,
The massive threat of van and tool theft means appropriate parking near the property is a very genuine concern of all tradespeople.
I told you I was on my way and was intending to complete this free survey appointment as planned. When I found I couldn't park I pulled up on the main road and messaged you. My exact message to you was "Hi Sarah I'm sorry I can't find anywhere to park will have to come back another time" - it included an apology.
I do not answer the phone or messages while driving so was unable to respond immediately when you were trying to get in touch after this.
I told you that I planned to visit again and I was willing to make the extra effort to come back. I was in no way rejecting your business and could have returned later today.
Trustworthy, polite, respectful and excellent work.
Ewan is excellent at his work and I can't fault his craftmanship at all. I got 3 quotes from different locksmiths and what made me choose Craftlock was they were the lowest quote (no vat so 20% cheaper for a start, and a small company so no large overheads like call centres etc.), but also because he was so polite and friendly. Ewan was quick to reply to my email enquiries, he was polite, knowledgeable and reassuring in his responses.
When he arrived to do the job, he was polite, clean in his work, and thorough! He not only fixed my lock but also repaired the door setting so it won't happen again.
I can 100% recommend Ewan from Craftlock Ltd, trustworthy and excellent at his trade.
2. august 2024
Uopfordret anmeldelse
Besvarelse fra Craftlock Ltd
Thank you so much for your kind review, it was a pleasure to be able to help you. Please call any time you need advice or assistance. Kind regards, Ewan
Repeat customer
We have used Ewan on several occasions for different jobs now. He is friendly, professional and highly knowledgeable. He takes time to explain what he’s done and makes suggestions for the future. I wouldn’t hesitate to use Ewan again and recommend for anyone in need of a trustworthy locksmith. Thanks Ewan!
22. maj 2024
Uopfordret anmeldelse
Besvarelse fra Craftlock Ltd
Hi Jade, really pleased to be able to help you again! Please get in touch anytime you need help with doors or windows or advice about security. Take care and thanks so much for choosing me :-)
Professional, satisfied with cost.
Ewan contacted me swiftly following a question I posed on check-a-trade. I uploaded some photos and Ewan confirmed that he would be able to fit a deadlock for me and provided a quote which I thought very reasonable and was about £ what I was hoping for but so often isn't!
Ewan popped round to have a quick look at the job whilst he was in the area, to make sure it was doable. We arranged a date and time and Ewan arrived on time after a courtesy text to say he was on his way. Ewan fitted the lock and made a very tidy job, with which I am extremely pleased. Ewan is very professional in terms of his knowledge and manner which I appreciated. All prior communication was excellent and timely. I am very pleased with the completed works and would recommend Ewan highly to others.
7. februar 2024
Uopfordret anmeldelse
Besvarelse fra Craftlock Ltd
Hi Chris, thank you very much for taking the time out of your day to write a review, this is most generous of you and greatly appreciated. Please don't hesitate to be in touch again in future whenever required.
Ewan was very prompt and his timely…
Ewan was very prompt and his timely responses were very helpful during a stressful situation we were put through.
He was very professional and friendly. He did a good job with our locks .
1. februar 2024
Uopfordret anmeldelse
Besvarelse fra Craftlock Ltd
Hi Dee, thank you for taking the time to write a review, that is really kind of you. I'm very glad to have been able to help and that you chose me to do so. I hope all stays safe with you and your family from now on. Kind regards, Ewan
Needed my front door lock changed…
Needed my front door lock changed pretty quickly I reached out to Ewan and he gave me a quote and arrived that day and did the job. He was very professional and polite arrived when he said he would did the job in no time at all. Would 100% recommend.
5. januar 2024
Uopfordret anmeldelse
Besvarelse fra Craftlock Ltd
Hi Zara, many thanks for taking the time to write a review, this is really appreciated! Please call any time you need advice or assistance. Kind regards, Ewan.
All aspects of work were excellent
Ewan gave great advice on improving security of our locks, the installation was very efficient, with good hand over briefing.Glad we chose this company for our work.
15. december 2023
Uopfordret anmeldelse
Besvarelse fra Craftlock Ltd
Thank you very much, that's really great of you to leave a review! Please get in touch any time if you have questions or need assistance. Best wishes, Ewan
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