Crafter's Companion Anmeldelser 

I placed a £100 order with this company for the first time 12 days ago. Dispatch times on their website are started as 5-7 working days which I thought seemed excessive, but decided to give it a try.

10 working days later and not having even received a dispatch email let alone the items I have paid for, I called them. I was told they had been busy celebrating their birthday and everything was delayed. They thought my item *may* get packed up Wednesday of this week - 12 working days from the date of the order. Apparently I *should* get my order by the end of this week, but I don’t hold out any hope and the lady I spoke to couldn’t have sounded less convincing if she tried.

I wish I’d just ordered what I wanted from Amazon, I’d have got it the next day. At least they are reliable.

I won’t be ordering from this company again. A pretty shocking service.

Utterly useless company.

Ordered 8 days ago for somebodies birthday. They still haven't even shipped the item.

With the excuse they've been too busy celebrating their own birthday to actually do their job and post out items people have paid for. In their own words they haven't posted any orders for seven days!

Their Facebook page is full of people making the same comments.

Don't give them a penny, you won't receive your order until they can bothered to deal with it, their paying customers are their lowest priority. You can get the same stuff on Amazon for cheaper and not have to deal with these lot.

God knows why would this company use Yodel as their courier - twice it happened to me. I'm sat at home waiting for it to arrive for 2 days, their tracking system doesnt work/stuck to yesterday's update. 1st was 5 months ago and now this, sorry CC but I'm not ordering items from there until you switch courier company. A real shame.

I used Crafters Companion repeatedly and it is my preferred craft supplier. I have spent a small fortune with them and I cannot understand how they do not score higher than this as I have always been satisfied with their service. Most importantly, I have always received my parcels and I am a platinum member. On the rare occasion there was an issue with an item their customer service rectified it quickly and to my satisfaction. They have always responded to any email enquiry within two days. I do find the plates of the Gemini warp faster than other die cutting machines, but i find it gives a superior cut, particularly with intricate dies, so in my opinion well worth the running cost. I love their products and their membership scheme is one of the best and completely free. Once you join you build up points and levels based on points earned when you spend on products and there are no hidden costs. Their paper and card are lovely designs and quality, and good value for money. I live off mainland so post can be a little slow, but is certainly comparable to many other companies and better than a lot. Overall I find their service and products great and would recommend them to others without hesitation.

I wish I had never bought mine even if you turn and flip your plates every time you use it ( which is a pain )the plastic shim still warps , I have spent a small fortune on new plates and shims and that’s in between straightening them . Once they have warped it’s not long before they go again after straightening them

They treat their staff terribly. Mental health issues are rife due to bullying which they do nothing about. They Used to do quality products but now they break so easily and customer service is terrible. They also steal other artists work and ideas. Avoid like the plague

I use my Gemini by crafters companion frequently. Today, the top plastic board has broken up whilst putting through a die cut

I bought a Gemini Junior in October 2021 and within 24 hours of buying it one of the base plates shattered. The shop where I bought it didn’t stock replacement plates and told me they couldn’t get them from the UK because of delays of supply due to Brexit. I eventually got a loan of one from a friend. Very recently the second plate shattered, ( 5 months old, only). I contacted the shop where I bought my machine again, they told me that they were still experiencing supply issues from the UK.and to contact Crafters Companion Customer Services. I did that and had my problems resolved very promptly. A lovely lady called Zara sent me on replacement plates, I am now enjoying using my lovely Gemini Machine again. Hopefully the plates will last longer. Thank you again Zara.
Carmel, Cork Ireland

Bought an expensive Gemini electric die cutting machine and wish I hadn't. The pressure this machine uses stretches and warps the paper/card. As an experienced crafter of 20+ years, I WOULD NOT recommend this machine. Very poor customer service too who never replied to my "help me" emails. Have now gone back to my trusty Cuttlebug and Sizzix Big Shot Plus manual die cutting machines.

Beware....my item came, ZERO customer service since their is no answer and you are told mailbox is full and they do not reply on email STAY AWAY

Still waiting on a 400.00 order request for 2 macHines from 6 weeks ago. No response from website customer service request, and phone customer service says mailbox full so you cannot leave messages or talk to anyone. Tried to stop payment but it was already processed so submitted a request for refund but it has to go back to crafterscompanion so I don’t know if I’ll ever get the machines or refund.
I finally got part of my order but a basic piece is missing so one of the machines is unusable.

I purchased a gemini machine just over three weeks ago. I had only used it a few times and the plates and magnetic sheet began marking and warping. It looks like I have been using it for years. I have gone back to my old trusty manual machine as I need to cut out lots of items for Christmas crafts. I cannot tell you how very, very disappointed I am with the Gemini. I will only be using it for intricate designs now even though I am not sure how good they will be. A lot of money spent for only a few weeks use. I would not recommend this machine to anyone.

Unfortunately I can not recommend this company whatsoever. After placing a large expensive order 11 days ago i have still not had any confirmation of dispatch, even their website doesn't show what status my order is at - this is despite selecting the express tracked shipping option. I contacted customer services by phone and found the advisor to be nothing short of rude, stating 'if your not happy I will cancel the order'. They claimed they are dispatching with 7-10 days with the delay due to their birthday event, however my partner ordered stuff way before the birthday event and again dispatch and delivery took ages. I fail to understand how any company can take this long to pack and send an order! Every other company manages to ship orders with minimal delay, even within the pandemic, but Crafters Companion seem to take forever before they even put stuff in a box!! Shocking. They are quick enough to charge my credit card with a nearly £200 purchase, yet don't bother to send stuff! It's a real shame they can't get their logistics in order, and even more of a shame that their customer care is non existent. I love crafting, and would have spent a lot of money with this company, however i very much doubt i will ever order from this company again. I would rather pay more and have a quicker delivery than use crafter companion again. Therefore beware.. if you want your stuff within a reasonable time frame then avoid this company like the plague!

Ive been trying to contact crafters companion since the covid outbreak without success, i dont do facebook twitter. I only want to email them but no address. Just before lockdown i purchased their large gullotine which wasnt cheap at £39.99. For about a month it cut lovely but then whenever i cut paper it would either crease the paper or partly cut it then feather the rest. When we re opened from lockdown i returned it to my local craft store PDA. They exchanged it for another, we then went into lockdown again and again a few months later it started doing this again grrrr. I could understand if i did alot of crafting but i can go months without even using it and whats the point if it wont even cut standard paper. Cant even complain as i cant get in touch with crafters companion customer services. And the craftshop said that there isnt anything they can do as its now over a year old and they havent had any reps in to deal with it, what a waste of money

My students bought me a Gemini junior for Christmas last year. I read all the directions prior to using it. I even brought a friend over who has one to make sure that I was using it correctly. Well, the plates were terrible. Even though I turned them as directed, they became so bent that I could not get anything to cut. Now I cannot even get them into the machine. I contacted Gemini and they have never responded to my inquiry. SAVE your money!! I would never buy from them again. My old Big Shot works better that Gemini.

All the reviews of the Gemini Junior that mention the warping of the plates, magnetic sheet and plastic shims are unfortunately true.

I bought the Rose Gold Gemini Junior as a Birthday treat. I have had to stop using it as I cannot afford to keep replacing the plates, plastic shims and magnetic sheets every 2 weeks.

It literally ate the magnetic sheet. I have only had it a month and have had to replace the magnetic sheet and the plastic shim (which was warped beyond belief), I have had to replace the clear cutting plates twice already. They bow after 2-3 uses and one actually cracked whilst going through the machine.

Luckily I still have my Cut n Boss, still going strong after 6 years and the cutting plates,shims and magnetic sheets last forever on the Cut n Boss.

The plates in this machine kept breaking sent it for repair but same thing happened it was replaced with a new one but again plates keep breaking I have broke 10 plates with this machine and do not use it now I definitely would not recommend it.

My order arrived missing items. After I've sent multiple emails and Facebook messages to both their USA and UK customer service addresses, as well as messaged Facebook, and asked for assistance on their live chat during their sales shows, no one has replied, and the issue has not been addressed or resolved. At this point, they have committed theft by taking my payment and not providing the items I've purchased. Crafter's Companion has shown themselves to be a dishonest company and I've yet to see proof that they even provide customer service at all.

I'm giving the Gemini machine three stars because I don't have another to compare it to. Yet. I don't like it much. Never cuts cleanly, I'm always using micro scissors to get the small pieces. It works okay with less detailed dies. Of course, they sell extremely detailed dies, and I have many. Run them thru the Gemini four or five times just to have a chance of getting most of the waste cut. Maybe the machine was damaged in shipping. I can't afford to return it. Right now, very dissatisfied customer, and the person who commented on their poor communication was right on. And why can't we review products right on the website, like Amazon does. Are they afraid of what we might have to say?