Cover Genius Anmeldelser 230

I am deeply disappointed with the service provided for my claim 4MQYY-CJ44V-INS. Despite a 116-minute rail delay confirmed by the carrier, XCover is using restrictive interpretations to deny my 'Missed Departure' benefit. Waiting for over 90 days for a partial settlement is unacceptable for a company claiming to be a leader in Insurtech. I have formally requested a Deadlock Letter and I am escalating to the Financial Ombudsman and IVASS.

"Update: They sent a standard email asking for 45 more days to investigate a claim opened in January. Total delay so far: 90+ days. Unacceptable. Escalating to IVASS and Ombudsman immediately."

I was sold a car rental insurance through Priceline .When I rented a car through Enterprise Car Rentals.
Through Rental Cover ...I want to make a claim and have had nothing but the run around.

I believe this company is fraudulent and has absolutely no telephone contact number.
There Canadian office is at 212-1175 Douglas St Victoria BC Canada V8W 2E7

This company is affiliated with some legitimate companies ,but are listed as based in Lagos, Nigeria

They have not responded to emails, other contact platforms.

Stay Away

This Company has already acknowledges receipt and have told me that they have my docs. That are obviously lying and my belief is that they are scammers or totally negligent. The use the same answer to everthing. Absolute Garbage and hiding behind digital platform.
My reference number is RA7T-FR2H-INS

You responded with a live email once from SOPHIE

Mal, muy MAL. Por desgracia, debido a una operación urgente de mi hijo nos vimos obligados a cancelar el viaje a Roma. La ida la reembolsaron en 24 horas sin problemas, pero de la vuelta nunca mas se supo. Ni avanza, ni me piden que falta información. Reclamación abierta el pasado 4 de diciembre.

No hablamos de si sé o no sé ver el estado de una reclamación, hablamos de que la IDA con exactamente los mismos informes médicos y las mismas personas, lo reembolsaron en apenas 24h. En cambio la VUELTA, sigue en proceso des de el 19 de diciembre. Rectifico, ahora mismo NI APARECEN mis reclamaciones en el apartado "Tus Reclamaciones".

I bought the insurance for an upcoming gig but can no longer go due to work commitments. The insurance is sold as ‘cancel for any reason’, work commitments is not a reason for cancellation so the cover is just an absolute rip off.

I purchased items with “free protections” provided by XCover (Cover Genius), but the service has been extremely disappointing. My orders were never delivered, and despite clear evidence that the merchant did not ship the items, XCover only sent automated replies and delayed the process for months. There was no real investigation, no updates, and no resolution. The “protection” they advertise did not work in practice.

TRUFFATORI CON LICENZA . Ho dovuto rinunciare ad un viaggio in Cile a causa di gravi calamità naturali e la macchina prenotata è stata rimborsata ma l'assicurazione che non coprirà nulla no ,perchè si poteva annullare solo 15 giorni dopo averla stipulata (ladri di professione !)

Immediate refund. I appreciated that upon filing my request I got an immediate refund

We took out a travel insurance policy with their sister company, XCover for a trip we were to take to Switzerland in Sept of 2025.
We cancelled due to an injury before we took the trip in and around 7-22-25.
After going back and forth with XCover, they denied saying that the injury has to occur at the start/and or, during the trip itself.
Having said that, our aunt and uncle were supposed to take the trip with us and took out insurance with XCover.
They filed the same claim due to my wife's injury and received a check from XCover.
They cancelled months before the due date for the trip .
I now have submitted with small claims in NH to argue about this double standard.

Art Miller
Claim SXSY4-AKXBR-INS

Cover Genius offers a product called XCover, for items bought on e-commerce platform Shopee.

I purchased a fairly expensive item that had inadequate coverage by the reseller, thus for peace of mind I purchased device coverage (XCover Gadget Protection) from Cover Genius. It included protection for "accidental and liquid damage".

I proceeded to use the device, a Samsung Fold 4, for several months before I accidentally dropped it during normal usage. At the time, it could still function to make calls, but it was awhile later that I discovered that the inner screen had started to malfunction, gradually getting worse.

Upon submitting my claim, I initially chose "stopped working during normal usage", as I had been using the device normally (to make a call) when I dropped it. I had only realised the malfunction awhile after the droppage.

I also submitted pictures and video of the malfunction, and proof of purchase, etc. But because of my initial choice of "normal usage", Cover Genius denied my claim, stating "quality issues" with the device; a device that I had been using for months prior with no issues. My coverage does not mention any exclusion for "quality issues" at all.

They denied my appeal as well as my resubmitted claim. Despite their statements, their claim process is not smooth and worry-free at all. Please beware of this company and their unethical practices.

They claim to be "licensed", but please check before committing to buying their product; there are many countries where they are NOT licensed, and you may end up with no recourse when they behave unethically.

SUMMARY

Regulators (Irish CCPC, Belgian, and EU authorities) have already found Rentalcars.com in breach of the EU Unfair Commercial Practices Directive 2005/29/EC (Art.6 misleading actions, Art.7 misleading omissions) for how insurance was presented.

I booked a car via Ryanair (engine powered by Rentalcars.com) and added their promoted insurance (RentalCover.com, operated by Cover Genius).

Pre-purchase looked clear; post-incident became murky. Clauses like “off-road” vs “unsealed road” were re-interpreted narrowly after the fact to exclude my claim, even though it involved accessing accommodation — the precise use-case implied as covered.

Communication is poor: no phone support, unreliable chat, slow or template-style email replies, context lost between agents, and some reviewers report reviews being flagged or ignored after public “please contact us” replies.

I paid more than booking direct specifically to secure coverage for unpaved access roads; the denial treated this as off-road use. This selective reasoning raises concerns under consumer-protection and insurance law.

For now: avoid booking car hire through Rentalcars.com and its partner platforms — Ryanair, Wizz Air, Air Serbia, Air Transat, SunExpress, Interjet (historical), Dubai Airports, Skyscanner (often via Rentalcars Connect). Also note that Cover Genius (RentalCover/XCover) supplies embedded protection for Booking Holdings brands (e.g. Priceline) and airlines, so the branding can vary by market but runs through the same system.

I’m documenting this mid-process; I’ll update here and across my travel channels with a full step-by-step (from purchase to claim handling, supported with documents/timestamps) plus recourse options for consumers if narrow interpretations persist.

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BACKGROUND

In Oct 2024, Irish CCPC, Belgian and EU authorities found Rentalcars.com had misled consumers on insurance. This fell under the Unfair Commercial Practices Directive 2005/29/EC, Art.6(1) misleading actions.

Authorities also flagged misleading omissions under Art.7, requiring clearer disclosure of insurance terms and the rental company’s identity. Wording had to be corrected.

Investigations at EU level (Ireland & Belgium) required corrective action, but many reviews still report post-purchase issues.

My path: booked via Ryanair, engine powered by Rentalcars.com, insurance offered via RentalCover.com (Cover Genius).

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MY EXPERIENCE

Pre-purchase: terms read as straightforward.

Post-incident: vague. “Off-road” vs “unsealed road” was interpreted to deny coverage, even for ordinary access to accommodation.

This reasoning feels self-serving, reframing facts to fit exclusions rather than assessing evidence in good faith.

> Legally: reframing unsealed-road access as off-road use engages UCPD Art.6/7. In UK terms, CRA 2015 ss.62/69 and ICOBS 8.1.1R would expect fair handling.

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COMMUNICATION + TIMELINES

No phone support or escalation path.

24/7 chat unreliable.

Emails slow, sometimes absent, often template-based.

Context lost when cases change hands; customer stitches the history.

Other reviewers report flagged/removed posts or public “please contact us” replies without private follow-up.

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CONCRETE EXAMPLE

I paid more overall to book via aggregator, specifically for unsealed access road coverage.

Claim denied as if unsealed access = recreational off-road — opposite of the advertised use-case.

This selective reasoning raises consumer-law concerns. Rentalcars.com has already been sanctioned under UCPD; such interpretations also cut against the principle of good faith in insurance contracts.

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MY OPINION (FOR NOW)

EU regulators already sanctioned Rentalcars.com under UCPD Art.6/7. Fixes addressed wording, not claims practice.

For now: avoid Rentalcars.com and its partners. Book directly with reputable rental brands, or arrange independent coverage.

Partners include Ryanair, Wizz Air, Air Serbia, Air Transat, SunExpress, Interjet, Dubai Airports, Skyscanner. Cover Genius embeds protection for Booking Holdings (e.g. Priceline) and airlines; branding may vary but system is the same.

I’ll update here and across my travel channels once resolved, with evidence and a full walkthrough.

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NOTES

This is mid-process; claims can stretch months, already one reason I don’t recommend them.

Updates to follow once resolved, including recourse options for consumers.

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SOURCES (for verification)

Regulatory action: CCPC, Irish Times, RTE, ICPEN.

Law: UCPD 2005/29/EC (Arts 6/7); UK CPRs 2008; CRA 2015 ss.62/68/69; FCA ICOBS 8.1.1R.

No response to my rental vehicle claim for over a month through your subsidiary rentalcover.com - filed 7/23/25 - Reference: VQDE-6PMA-INS - I'm requesting a representative to immediately contact me that my claim is being handled and resolved over the next 72 hours; this has gone on way too long. Can you please assist

Terrible very quick to take your money first sign of a problem they
Won’t pay out used this company many times thankfully it wasn’t a massive amount I lost out on but I’ll be sure never to use them in the future as if that can’t even pay there small claims what chance would you have with a big payout and good to see your using the small print to catch customers out showing your true colours as a company

I bought event coverage insurance through this company. I missed the event with Covid. Classic reimbursement scenario and why you buy insurance.

Their XCover website has a place to make a claim, but first they have to "verify" your email by sending a confirmation email to you. NEVER COMES. There is no way to submit a claim.

I put this on the XCover review board and got this from the XCover team:

Reply from XCover.com
11 hours ago
Hi Michael,

Thank you for sharing your feedback with us.

We want to ensure that we are providing great service to all of our customers. We appreciate your feedback. It will help us to continue to make things better for our customers.

We have forwarded your feedback to the relevant team who may reach out with further information.

Once again, we appreciate your feedback.

The XCover Team

No word from them. Nice business model

DO NOT BUY THIS INSURANCE PRODUCT.

Annuleringsverzekering afgesloten bij Booking Protect, onderdeelvan Xcover en Cover genius: geld niet terug gekregen omdat onze artsen in NL geen verklaring mogen geven en de bedrijven moeten dit zelf opvragen knmg.nl.actueel.dossiers.beroepsgeheim.geneeskundige-verklaring
En zelfs met een brief van de ambulance kreeg ik niks. En ook met screenshots van onze medische app niets.
Booking Protect biedt dus iets aan wat ze niet kunnen naleven.
klacht ingediend en geen gehoor. Ik heb heel goed uitgelegd wat er is gebeurd en dat onze arts geen verklaring MAG geven. Toen een aantal dagen later de ambulance een brief achter liet was ik blij toch bewijs te hebben maar dat is blijkbaar niet voldoende. Zelfs terwijl ik al eerder de claim had ingediend (nog voordat de ambulance kwam), wat aantoont dat het klopt. En ook screenshots van Medgemak.
Alsof je voor de lol niet naar een concert van je favoriete band gaat waar je kaartjes van 150 euro voor koopt. En wij al erg aangeslagen zijn door wat er is gebeurd...Als consument kan je niks tegen deze bedrijven die handelen en rijk worden van mensen in een nare positie vanuit wantrouwen. Laat hun maar eens aantonen dat er geen sprake was van verhindering. Ik heb dit allemaal meerdere keren gedaan maar niemand leest goed en steeds opnieuw moet ik alles uitleggen. Er is ook geen emailadres hiervoor, geen klachtencommissie, niks.

Horrible experience! Everyone reading, please boikott this company and stay away from it, do not trust it with your money and life! Tou should be ashamed of yourself

A fouir! Assurance inutile!
Nous avons souscrit cette assurance pour un voyage a Londres. En raison de problèmes techniques a l'aéroport, notre vols a été annulé et reporté au lendemain. Nous avons dû débourser plus de 750 euros (pour 5 personnes) pour le seul hôtel qui restait disponible ce jour là...
Nous avons contacté l'assurance a plusieurs reprises et au bout d'un mois notre demande de prise en charge a été refusée car l'annulation d'un vol n'entre pas dans le cadre de l'assurance voyage. Je précise que nous avions pris la formule "assurance plus". Quelle est l'utilité de souscrire une assurance voyage si celle-ci ne rembourse rien!!!
Service client injoignable également!

Épisode 2: le commentaire ci-dessous indique que la société ne trouve pas mon dossier... Alors pourquoi je viens de réceptionner un mail de votre part indiquant:
"Nous comprenons que le fait de faire une réclamation peut être difficile et que le résultat n'est pas celui auquel vous vous attendiez. (...) Comme mentionné précédemment, votre demande d'indemnisation a été rejetée pour la raison suivante :

Votre protection ne couvre pas les cas où votre départ est annulé, reporté ou retardé pour des raisons opérationnelles ou commerciales telles que des retards liés aux créneaux horaires de contrôle aérien, une pénurie ou une grève du personnel du transporteur, des perturbations du système aérien, la rotation des avions, des problèmes d'horaire ou une faible demande de passagers."
Encore une fois quelle est l'utilité de proposer une assurance voyage en formule complète si elle ne couvre pas l'annulation???
Merci de bien vouloir revenir vers moi avec un motif valable et de rembourser a minima le coût de l'assurance soit 79.73€

Minus the ⭐️. Also under the trade name xcover ( & probably other names) I KNOW first hand these are not complying to legislation practices. Lost our hard earned money as I was led to believe I had full cover . When indeed I didn’t. Lost all flight money. 👎 (( as you can see their response is automated!! I received the exact response to my review to xcover )) & yes I will be replying via email & will update my review accordingly, if they reply ))

Fausses réparations, article revenu en pire état qu'avant ! (vis cassées en remplacement de mes vis d'origine, poussière dans les capteurs), malgré les preuves, rien ne bouge

Advertised on checkout page to cover tickets for ($8.00 total).

Charged $8.00 per ticket on 5 tickets.

Nonostante le innumerevoli mail e richiesta di assistenza diventa impossibile presentarela richiesta di risarcimento!
questo nonostante sia stata inviato un documento ufficiale dei carabinieri che conferma il furto dei bagagli e del passaporto!
Consiglio vivamente di non stipulare nessuna assicurazione con XCover e aggiungo che Booking, il quale propone questa assicurazione è complice della truffa!!!!
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