XCover.com & Booking Protect Anmeldelser 10.975

Well done, many thanks

Not impressed sadly. Due to train travel being so unreliable nowadays i thought it wise to get ticket protection. Shock horror our train was cancelled an we were left stranded late at night. I put my claim in the day after on the 15th Feb and provided everything that was asked. I am still yet to receive my refund 2 months later and constantly have to chase this company. Very poor communication and extremely slow!

Gareth was very pleasant to work with.

Easy to book when booking event, easy to add information into the booking/cancellation form

Leider nicht zu empfehlen!! Seit wir einen Anspruch (dafür haben wir vor 2 Monaten alle notwendigen Dokumente und Nachweise hochgeladen) geltend machen wollen, stellt sich die Versicherung tot.

Ich warte seit Juli letzten Jahres auf eine Rückerstattung von bookingprotect.com. Trotz mehrfacher Nachfragen habe ich bis heute keinerlei Rückmeldung zu meinem Anliegen erhalten, geschweige denn eine Auszahlung. Die fehlende Kommunikation und die extreme Verzögerung sind für mich absolut nicht akzeptabel. Ich erwarte einen professionellen Umgang mit Kundenanfragen – insbesondere, wenn es um ausstehende Rückerstattungen geht. In diesem Fall wurde ich jedoch vollständig im Unklaren gelassen. Das ist sehr enttäuschend und nicht in Ordnung.

Nach dieser Bewertung wurde mein Anliegen binnen paar Stunden bearbeitet, und ich habe mein Geld rückerstattet bekommen.
Daher 5 Sterne.

Worst experience ever. Cancelled my insurance for train tickets by mistake. Tried to rectify. No one to speak to. Just computer messages. Said would refund. 5 months later nothing. Thank goodness I didn’t need to do a claim. Never again will I use this company . Worst ever

I really got the run around with this company and they made the refund process almost impossilbe even after producing a doctors note. I am definitely writing to Modernism Week in Palm Springs, CA to tell them about my horrible experience.

The insurance is terrible. To be able to use the cancellation insurance you must go through the longest process and the requirements to use it is ridiculous. Don't use Booking Protect!!

Die Abwicklung lief völlig reibungslos. Sehr empfehlenswert

The website is tricky to navigate but I got there eventually. The refund for my ticket for Les Miserables at the Royal Albert Hall eas made in full (£150) bit I was not refunded the compulsory “handling charge” (£15) or the cpmpulsory “restoration fund” (£2).

Really easy process to go through the claim for me.

I'd had a medical issue on the date of the event, and organised a certificate as evidence, along with my ticket/booking details.
The rest was "paperwork" in an online format, which was quick to complete and easy to understand.
I'd buy the insurance again, particularly for something I've bought a long time in advance.

Quick and simple

Compré este seguro por un vuelo, entonces justo por las fechas previstas mi padre (que ya era mayor), se puso enfermo, fue ingresado en el hospital y desgraciadamente falleció. PUES BIEN, LO QUE ME DICEN QUE ME LEA LA LETRA PEQUEÑA, QUE ESO NO LO CUBRE!!!!!,

Would have been 5 stars, however I sent a contact form to the Support Centre and they didn't get back to me until after I'd submitted my claim. I understand why there's no contact phone number for the company but I had a query ref the doctor's form as my GP refused to write a formal letter to assist with my claim. It would be good if this could be resolved maybe in the FAQs maybe? I was lucky and had a chiropractor letter but not sure what would have happened if I'd been unable to support medical evidence.

I had to claim back theatre ticket costs as my wife had been admitted to hospital and then released only a few days from the show date.

Used the hospital discharge letter as evidence of unfitness to attend. Both our tickets costs were refunded within days.

Sehr schnelle Bearbeitung und Überweisung der Summe.