CoutureCandy.com Anmeldelser 988

The worst, rudest customer service in the history of retail purchases in my life! There are toooo many dress companies to purchase from...leave this one! They want you to buy their product and if you have a problem...you get the blame! I requested 3 day shipping! Bought on a Monday! They make sure that they can take 48-72 hours to CYA ( cover their A!) Sooo the pkg...doesn't arrive until Monday! I ordered on Monday, pd an extra 32.00 to have it in 3 days! It arrives to me 7 days later after I pd extra! Who got the blame...ME! Their excuse...they have 72 hours to process! Plus they don't use companies that ship on the weekend! Now...turn the tables!

The dress doesn't fit me right, the color is wrong, and I need to ship back! You have to get the almighty RMA number first! I got mine on a Wed! You have exactly 5 days to get it back to this company from the time that you got the RMA number and it's not business days you get to use as the customer who is spending their money... it has to be five days including the weekend! Sooo it cost me $94.00 to ship back from Louisiana to Las Vegas so I wouldn't get a 20% penalty which would have cost me $200.00! Additionally...you have to take all of these pictures of the dress the tags the box with the RMA number with the order number because obviously the people they hire don't have enough sense to do their job. All of this sent in pictures. Then when they got the dress back, they promptly informed me that it would be there for review and if it had been worn or had any blemish, it would be mailed back to you. I ran a school for a living, so I think I get their rigor and obnoxiousness about turning paperwork in! Finally, I got the green light and my credit and you have six months to dissolve that or it becomes their property and money! I'm sure after they read their review... they will find a way to penalize my freedom of speech! Looking forward to finishing my transactions and deleting Couture Candy from 100 percent of my life life! Dillards, Nordstroms, Revolve, New York Dress, etc have the same dresses with the best customer services! Also...I would give them a 0! It wasn't available!

Absolutely beautiful quinceañera dress. Only thing I didn’t like was that I paid for express shipping and was not followed through.

I wasn't sure about the return and store credit part at first, so before ordering I asked their support and it made sense. No back and forth, just straight answers. Shout out to Maria for explaining it to me thoroughly.

Quality of dress is great, dress is just as pictured online, good pricing. Beautiful!

Great experience. The dress is beautiful. Delivery was fast. I highly recommend it!

Beautiful dress. Very well crafted and it arrived much sooner than expected.

I haven’t received my dress yet, I texted them January 26 via email where they were very cooperative. I made sure to ask them all the needed questions before purchasing. Main concern was it coming in on time. I live in Hawaii and they specifically said 48-72 hours for processing and 2-4 days for shipping. Today is February 4 it should’ve been delivered by yesterday. I have been pressuring them, to complete my purchase. On February 2 they said the dress was processed by their “processing team” and waiting for my tracking number… GREAT. But now February 3/4 they’re saying my dress is being processed and I’ll be sent my tracking number when it’s prepared. I feel like I’m talking to an ai. It scares me but I took all precautions and screenshots. If my dress doesn’t come in in time, correct dress, right size, and no damage… I will do whatever it takes to shut this website down once and for all. I advise the couture candy team to really pinpoint my order. Then I’ll put in a better review.

My daughter found a prom dress for $640 in a local store. I bought the dress from Couture Candy for $265. It came within a matter of days, direct from the designer in New York. I would definitely order from them again.

Search and order process was so easy! Dress came quicky and is gorgeous!

My daughter absolutely loved the color and style of the dress! The fit is perfect and flatters her figure beautifully. The material is well made, and the quality exceeded our expectations. A stunning dress at a fantastic price!

Great customer service and communication during the return and repurchase of a gown. Will order again in the future.

Customer service Rep was very helpful and was able to resolve my issue on the first call.

Order my daughter’s prom dress it arrived very quickly and in good condition she is very happy which means I’m happy!

Dress was Perfect! Exactly as pictured and true to size! Ordering online is always worrisome but this was a fantastic experience.

I received a dress when I was out of town. And your policy is 72 hours to report and issue . I couldn’t do it on that time frame cause I was in Vegas for the holidays . The dress doesn’t fit it came with the security tag . So I’m out over $500 the dress still has the tags . Will never buy from you guys again .

I ordered the dress Jovanni 44848 and paid extra for the 3 day delivery. I placed the order on December 29, 2025. The dress arrived on January 8, 2026. I called to Coture customer service and it was very unprofessional the way the situation was addressed. I had a wedding in Guadalajara and I had to buy another dress. I travel to Guadalajara on January 6. I do not need the dress anymore and 10% of the value of the dress will be charged to returned even though I paid extra to have it delivery in 3 days. Ridiculous

Your customer service after purchase and your return policy is horrible. I will never even try to use your website and I'll let all my friend and family know about you.

I felt like they weren’t friendly and constantly kept trying to take 20% off as a penalty for everything. Very unpleasant shopping experience. I wanted to exchange for a diff size and they just were so rude about it.