CoutureCandy.com Anmeldelser 988

Updated review: I received an email and they will reimburse me for the dress in full.
Thank you!

Its a SCAM!
They dont advertise the dresses correctly and deliver some crappy things, dont accept returns, or have a customer service. It is more of a headache

The dress itself was beautiful. My only concern was how cheaply it was delivered. The packaging bag was cheap, a box was the best option for the delivery. This made some of the beads to come loose because the package was just thrown on the porch. Presentation matters.

I love how fast and pretty are the dresses that I got. 😍

Beautiful dress this is the 2nd gown I’ve purchased in a year and never disappoints. Will definitely purchase more

The dress was too small, I I need to pay for return shipping that’s not fair because I paid for shipping and would lose a lot of money

I’m not gonna lie, I was hesitant to order my daughter’s quinceañera dress from here since I read so many mixed reviews. But, I was pleasantly surprised. Not only did I get an amazing deal, but it was absolutely breathtaking. I saw on UPS label it got shipped directly from the Mon Cheri distribution warehouse (the parent company of the princesa Ariana Vara dress I got her). Honestly, i’ve realized that the majority of the people that are complaining about this place are the ones that are trying to do exchanges and returns. My advice is that you make sure that size you’re getting is accurate. Even if you have to go to a local boutique to try on the brand dress you want to buy. That’s what we did. We tried on an Ariana vara dress at a local boutique and then turned around and bought it for $800 less on their site. As long as your size is accurate, you should be golden! Definitely go for it.

Love it! Exactly what I wanted

AWFUL do not buy a dress from these scammers they sell out from under you and charge you right away
DO NOT BUY FROM THEM

It was very easy to order. The order came in very good time.

Dress was beautiful and arrived very quickly!

The delivery was fine and the dress itself was beautiful. Unfortunately, during alterations, three needles were discovered hidden inside the dress behind the jeweled design by the slit of the dress. This is extremely alarming and a serious safety concern. Because of this experience, I will not be ordering from this company ever again. Finding even one needle would be unacceptable but finding three is beyond concerning!!!

03/04/26: customer support reached out and offered me 15% in exchange of editing my review. Absolutely not.

The dress came in exactly as pictured! In less than a week after ordering. Very impressed. Size guide was also on point. Very happy with our purchase!

Absolutely do not shop here. This company does not offer refunds and makes returns unnecessarily difficult and expensive for the customer.

Despite being priced like reputable retailers, their customer service is extremely unfriendly and clearly not customer-focused. To return an item, they require excessive and unreasonable steps, including:

Writing the RMA number and order number clearly on the outside of the package and providing a photo of it

Paying for return shipping yourself (no return label provided)

Replying with a UPS/FedEx tracking number or risk delays

Submitting clear photos of the front and back of the item, including tags, before they will even process the return

Failure to comply exactly can result in delays or denial of store credit. This process is frustrating, one-sided, and feels designed to discourage returns altogether.

There are many other retailers with better policies and far better customer service. I strongly recommend avoiding this one.

The dress received was beautiful and wrapped nicely. It also came early! The dress looked exactly like the photo.

Exactly as described. Fast service

CoutureCandy had the exact dress my daughter loved for much less. The delivery was faster than expected. The quality of the dress was excellent! I would order again!

Our order came next day. Very impressed with the very fast turn around and website was great and easy to use.

Buyers beware. Their discounts come at a price, because you can never return their items if discounted. Regular priced items can only get returned for store credit. I purchased an LA Divine dress from there in January. The shipping date was sent to me as 5 days from the order date. I paid for 3 day shipping. The company waited to contact the vendor for the dress in which I had to contact the vendor. Upon the vendor sending the dress, they labeled it and allowed it to sit for 2 days. My ship date changed to almost 4 days after the initial ship date. I tried contacting them before it was shipped to cancel, but they don't allow orders to be canceled unless canceled 5 hours after order is placed. Needless to say I didn't receive my dress on time and was stuck within their policy if having to ship it back or receive a 20% late fee. There is also a 25% restock fee, and the customer must pay return shipping. All and all, this storefront is not worth the hassle and will gladly take your money without any way of allowing a refund regardless of their wrong-doing.
A monetary refund that was equivalent to half of the price and was time sensitive. I feel other customers should know that if they need to return or cancel, your policies will not favor the customer.

BUYER BEWARE! THIS COMPANY AND THEIR POLICIES ARE CRIMINAL. I PURCHASED A $600 DRESS IN GOOD FAITH, TRIED IT ON ONCE, IT DID NOT FIT WELL, SO I ASKED TO RETURN IT. THEY HAVE THIS CUMBERSOME PROTOCOL, INCLUDING SENDING PICTURES AND THEN I HAD TO PAY OVER $80 TO SEND IT BACK INSURED WITH SIGNATURE ACCEPTANCE. ONCE THEY RECEIVED IT, THEY HAD TO INSPECT IT BEFORE THEY SAID THEY WOULD ISSUE ME A STORE CREDIT (AS IF I WOULD EVER BUY ANYTHING FROM THEM AGAIN) AND WHATEVER I PURCHASED WITH THE STORE CREDIT WOULD BE A FINAL SALE. I DEMANDED A REFUND TO MY ORIGINAL PAYMENT AND THEY MADE ME FEEL AS THOUGH THEY WERE DOING ME THIS HUGE FAVOR. THEY PROCEEDED TO TELL ME THAT THEY WILL DEDUCT 25% ($150!! - RIDICULOUS!) FOR A RESTOCKING FEE AND THEIR FREIGHT CHARGE WHEN THEY SENT IT TO ME AS WELL AS A HANDLING FEE. LONG STORY SHORT, I’M OUT $300 FOR A $600 DRESS I RETURNED!