What a Fab Company. You can get through to customer service so easily. They are so nice and polite and helpful. I had furniture delivered by Ian & Bryan and they were absolutely fantastic. The furnit... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We bought 4 items of furniture from Cotswolds, which were delivered today. Our small bookcase, bedside tables and occasional table look very nice and are solid and well-made. The staff in the Kingst... Se mere
The Kingston shop is brilliant and the staff really helpful . Delivery was efficient and kept to the three hour slot . The furniture was well wrapped and secure in boxes . An impressive service... Se mere
Made two trips to shop in order to be thoroughly satisfied with our choice. Help received was invaluable
Virksomhedsoplysninger
Skrevet af virksomheden
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Skrevet af virksomheden
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Kontaktoplysninger
27 Thames Street, KT1 1PH, KIngston Upon Thames, Storbritannien
- 020 3764 6263
4,7
Fremragende
29 anmeldelser
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Super helpful in the store and very…
Super helpful in the store and very accommodating with all my questions! Going home to do some measuring and then can’t wait to place my order! Thank you Arezoo for you help!
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Cotswold Company - Kingston Upon Thames
Good afternoon Danielle,
We're so glad our team was helpful and accommodating with your questions. We look forward to assisting you with your order! Thank you for your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful friendly staff
Lovely spacious store with plenty of staff who are eager to help but don’t overwhelm you.
29. april 2026
Delighted by the service in the new…
Delighted by the service in the new shop in Kingston. It’s taken us a few visits to finally make our choice of two sofas. Staff are all excellent, very helpful, patient and professional. Particularly Krasimira who was a great help. The shop is surprisingly large with beautiful displays.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Cotswold Company - Kingston Upon Thames
Good morning Linda W,
We're delighted to hear you enjoyed your experience at our new shop and found our team helpful and professional. Thank you for your wonderful feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Quality furniture and great service
Beautiful piece of furniture made with quality pieces of wood with a richness of colour. A substantial wardrobe that is reassuringly heavy.
Cannot fault the service and communication from the sales team to the customer service and especially the delivery team.
Winchcombe Double Dark Oak
13. maj 2026
Arrived on schedule
Arrived on schedule. Offered to unpack everything , made the mistake of doing it myself. Very pleased with the unit
14. april 2026
Lovely customer experience in Kingston
The shop in Kingston is very clean and pretty and showcases their many lovely pieces. Krasimira and Michael were beyond generous with their time, information, and opinions during my sofa shop. There are a lot of fabric options and you really can't go wrong with any. Very much looking forward to receiving my new teal sofa!
20. april 2026
Uopfordret anmeldelse
Delivery a disaster - but after sales support excellent
The products themselves seem good, but the delivery and fitting has been awful. One item has arrived damaged and will need replacing. Delivery was supposed to include fitting of another two items. However when they arrived they didn’t have a drill so had to borrow our personal one otherwise they said they couldn’t do the job that had been arranged. They then proceeded to misalign the top half of the unit such that it is at an angle. They also needed to borrow a knife to open all items from packaging and have left scratch marks across one section. All in all a very poor outcome which has ultimately meant we have had to go back to Cotswold to find a resolution. Why outsource delivery to companies that are going to damage reputation and ultimately incur a cost to company?
UPDATED JULY 2026. I have updated this review largely due to the very helpful, prompt and persistent support we received by Jessica at Cotswold. Although it took some time to resolve we gradually felt more confident it would be, as a result of Jessica’s assistance and thankfully this proved correct. I want to reiterate that despite a few hiccups with the product, we are happy with all the items - just a shame that initial delivery was so poor from an external company and no reflection on store or after sales support .
11. april 2026
Besvarelse fra The Cotswold Company - Kingston Upon Thames
Updated 24/7/26
Good morning C Cook,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience didn't meet the standard we aim for. I appreciate you working with us to look into this further.
I'm glad we've been able to reach a resolution that works for you, and I want to thank you for your patience throughout the process. If anything else comes up, please don't hesitate to reach out.
Thanks again.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
**************************************
Good morning C Cook,
Thank you for taking the time to leave your feedback.
I am very sorry to hear about the issues you experienced with both the delivery and installation of your furniture. This is clearly not the level of service we aim to provide, and I completely understand your frustration given the damaged item, the fitting issues, and the care taken during assembly.
I can confirm that the delivery concerns have been raised with our Logistics team so they can fully investigate this with the courier company involved and take appropriate action.
We would also like to look into the issues with the furniture in more detail and ensure this is resolved for you. I will be in touch directly to discuss the next steps and put things right as quickly as possible.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Staff are brilliant and helpful
Staff are brilliant and helpful, beautiful furniture!
3. april 2026
Uopfordret anmeldelse
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