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I’ve booked online & have disputed number of issues for a month. If you are lucky to get through to them on the telephone they will then say a manager will call you back and they don’t.

I have received emails from them still not answering or even resolving my questions.

When booking online take screenshots of every page that you click on because they ask you proof even though when the documentation arrives you have to ring them for discrepancies I’ve been trying to ring them for a whole month and they still failed to deal with my questions.
When booking online it took a further 24hrs for them to confirm booking but worrying when you can monies pending to come out of your bank.

I am now pursuing them with trading standards ATOL and ABTA

I have given them plenty of opportunity to resolve this matter before I take to social media and then again failed to respond leaving me with no other option.

Have not been impressed with the Walsall branch since it’s new management. Was told the wrong price when we asked how much was left to pay on our holiday. When we called up to pay it they paid it off somebody else’s holiday instead! They did sort this out when they realised but this was only when the other person called to pay off their holiday and were shocked to find it had already been mostly paid off.
It would have been much easier to book direct with tui in terms of being able to log on and make payments, that would have also been much more reliable.

Harwich coop
So after my mums holiday wasnt arranged properly and didnt get picked up from airport as arranged, after 20 phone calls to shop i was forced to visit and they wonder why i got irate after listening to their pack of lies.
Low and behold the same happened on return journey and they didnt care, had two weeks to sort out and still couldnt be bothered, staffs attitude was terrible.
Get a cab and keep receipt was their reply to my elderly mother.

Derby branch,intu centre, booked a hoilday December last year, £4500, to Maldivesfor a week, first thing flight was cancelled left us at Manchester 7 hours,connecting, we missed because of first delay. When we left surposed to be 3 in afternoon by boat, they changed it on the day to 11 in morning, to top it off when we arrived to check in they said the test we had wasn’t enough and we needed a pcr test, at a charge oh 590 dollars, which was a absolute nightmare, on arriving back in uk, was not needed, been down coop. Send emails to complain, only to be told Louise is not available, still not heard a thing, might as well book yourself, terrible, hope they read this and contact me with reply

Hopefully this is the correct Midcounties Coop travel company ??

I cannot fault the Market Harborough Branch. The staff are extremely good and thorough when dealing with my bookings and this is the reason why i will not go anywhere else.

If I have any queries or problems regarding any parts of my holidays, they always deal with them very quickly.

This is why I book with people that you can talk to (face to face) not a faceless web site whith no one to take ownership.

Shocking!!!
I’ve been awaiting an update on my holiday for weeks as to whether it will be going ahead. I was told not no pay my final balance until they could update me further on 15th March. Chased the update on the 15th, no response, followed up again on morning of 16th. Was in a meeting 2pm till 6pm, received a response at 3pm stating I had till 5pm to pay my full balance or holiday cancelled! Obviously missed this totally unfair deadline after months of chasing and being fobbed off.. Following weeks of looking at transferring dates and being totally ripped off by co-op travel (£3k - £4k more expensive than TUI after being initially cheaper with booking) I’m appalled that they are still in operation treating customers like this! I’ve now passed this and evidence to my solicitors to deal with!

Over 3 months waiting for a refund for a holiday cancelled due to Covid. When contacting The company I have been told they’ve no idea when I can have a refund. Unhelpful bit were happy to make assurances that the holiday would be going ahead.

Booked a holiday and paid a deposit in September 2019, holiday was cancelled and requested refund in May 2020. Coop travel refused to refund my large deposit and are full of excuses as to why I have to wait. DO NOT BOOK A HOLIDAY WITH THIS COMPANY

Can’t trust them any more shop makes massive error and are now asking for 1,200 pounds more

Don't want to refund money for cancelled holiday.

Awful. Happy to take the money but don't want to give it back.

Like many others we have had our holiday cancelled due to COVID-19. Up until the cancellation Co-Op Travel seemed caring and trustworthy, following the cancellation by TUI they seemed to forget their values: democracy, openness, equality, and social responsibility.

We were initially advised that we should expect a refund within 28 days of the date of departure, this was confirmed numerous time. However after several chase emails to Co-Op Travel and eventually a visit in person we started to feel that Co-Op Travel have no regard for their customers, they certainly do not keep to their values. On asking the manager for a date of when we could expect the refund two separate dates were advised on which they had "claimed the refund", when I pressed further, "I need a date of when I can expect to received this," she waved her arms around flippantly and said, "you want a date, 31st September." We all know that doesn't exist... incredibly professional service I do not think not to mention very, very unhelpful!

Avoid at all costs, they are as nice as pie until something goes wrong!

Mavericks -

Booked a holiday 2019 to Maldives Departing 3rd May 2020.. Very efficient at letting me know when I needed to pay the holiday by and even rang me 1 week before the payment was due to remind me!.. However since the holiday was cancelled due to Covid19, which incidentally was left to the last minute to tell me even though the island we were travelling to had put on their Instagram page the island was closed to at least Until 1st July 2020 a couple of weeks prior I have been fobbed off constantly. They haven’t replied to e-mails. I’ve spoken to various people in customer “service?” 1 said I’d get my refund in a couple of weeks which is now in the fourth week and still waiting!! Another said on the 5th May they had received the money back from Kuoni on the 4th May (Amazingly enough) and said somebody will be in touch shortly, still waiting!! Another said 13th May she understands my frustration and they haven’t had the money from Kuoni. When I said I was told they had she then back tracked and said she didn’t have that information. So who told her they didn’t have the refund off Kuoni? She either here’s voices, has a crystal ball by her phone or likes to dig big holes for herself!.. She did promise to get refunds to ring me in the afternoon it’s now 5.40pm and guess what? Yep,.. Still waiting!! But she understands my frustration! Don’t trust this company at all and I’d seriously avoid at all costs. I’ll keep you informed of this ongoing Saga.

Coop travel kings lynn staff are polite, friendly and VERY experienced. They go above a beyond and help you from the booking stage right up to when u get home.
Fab service.

I will be never using Co-Op Travel to book another holiday and I strongly advise everyone else to Also do the same , their customer service is atrocious to say the least. Booked our holiday, paid a sum off at the point of booking via debit card, only to find out later that 2 void transactions had been processed at the same as the authorised transaction sending me overdrawn and unable to access any funds in my account or pay direct debits and bills. Could have been sorted out easily with a simple email but instead Co-Op chose to ignore us until our bank sorted it out 5 days later. A week after our initial complaint email we telephoned the complaints department to be called liars and receive an abject refusal for them do anything about it and blame everyone else for the mistake, including us. That’s the thanks you get for supporting your local high street - I’ll go direct to the tour operator in future.

Poor Customer Service. I've just spent an hour on the phone dealing with JTA travel direct. I booked through Co-op Travel in Lowestoft and they can't be bothered to deal with this for me. Co-op had a joint venture with Thomas Cook and they would have been paid their commission on this and another holiday I've also had to sort out myself. Rubbish customer service and I certainly won't use them again. Surely common sense would tell you to deal with this for the customer in the hope they'll come back and book more holidays. These are the first holidays I've booked through an agent in over 10 years and I won't be doing it again.

Worst experience of a travel insurance company. Absolute catalogue of errors. Cancelled my policy on the day of my 4 month trip without my consent. Ended up having to buy 3 policies with 2 being refunded. Staff seem to put you on hold every 2 minutes was on the phone for over 2 hours in total. The last thing I need before a once in a lifetime holiday. I wouldn’t recommend. Absolutely terrible.

Just booked with Co-op Travel in Spalding with a fab lady called Sophie there she listened was not pushy at all found us a great holiday but we went away to think on it.I rang back the same day found another holiday different hotel different company had it ,and within 20 minutes she has got it cheaper all booked with everything we asked for .Really pleased and the Shop in Spalding is allways busy but the staff are polite friendly and for me done a excellent job ..

AVOID AVOID!! Don’t ever enter the Solihull branch!! We were misold a holiday by Lyndsey the MANAGER. She has no idea how to sell a holiday, but instead knows how to get a bonus. She completely lied about our hotel and took no record of our requests (Health conditions). We told them many times my daughter had autism but clearly they must of forgot. We still to this day do not know where all the notes went that she wrote down in front of us, abit strange how they vanished? Or Is that for her benefit because of a complaint going in. All the staff seem to have amnesia!! Our hotel was dirty, old, falling apart and more like a youth hostel. Nothing like the glossy pictures that she showed us. She said it was a quiet hotel- When coach loads of 60 school kids from all over the UK and Spain arrived daily. It’s a pity we weren’t told this was the busiest time for the hotel to be rammed with school parties. Is this what you call being told by a travel agent manger “it’s a good time to go if you don’t mind being around the pool mostly with the elderly” obviously this person doesn’t hold much regard for the elderly as it was completely false and in our case we couldn’t even get in the pool, if you closed your eyes you could easily imagine that you were at a Butlins holiday camp!! Does she even know the hotels shes selling or does it actually matter to her as all she sees is her bonus. Do not come here as you will be told a load of lies and I guarantee you, you will be out of pocket and wished you had walked straight past this particular travel agent. It is disgusting if this is how they treat people and let’s hope for all those that have suffered and have read this review that they either go under ASAP or they stop selling holidays and concentrate on just selling there fruit and veg at their supermarkets!!! This would be a really good one for Rip of Britain!!

never ever again. never. not even if they were the last travel company in the world. make a complaint, receive an acknowledgement they will look into it, dont hear anything else, they claim person dealing with it has left and they will look into it again. repeat over and over again. ITS CALLED FOBBING YOU OFF SO YOU GO AWAY!!!!