Controlaccount Anmeldelser 1.062

It's not everyday that I engage with debt collectors so it was a pleasant surprise to be met with helpful, courteous and efficient people. The paperwork was clear and readily understood and the three occasions that I spoke with members of the team I was treated with the utmost courtesy and patience. The only negative was initial difficulty getting through on the phone. However, once connected everything was handled professionally and efficiently.

I received a debt collection letter from Control Account due to an outstanding payment from UPS. I had never received any previous correspondence from UPS about an outstanding payment before getting this letter so I was really confused and thought it could be a scam. I called UPS who were completely unhelpful. They couldn’t tell me anything about my account or if I owed any extra fees as it had been over 90 days. They wouldn’t even tell me if they deal with Control Account as a debt collection agency. I had placed an order back in October which I had prepaid the import fees for a parcel from Portugal and this was as requested by UPS and I had an email confirmation from UPS that the payment had been received and I had received the parcel so thought everything was all sorted. Today I spoke to Tanya at Control Account who was extremely polite and helpful and sent me a link to send them a copy of the UPS payment email confirmation. I logged into my bank to double check the date the payment went out and it turns out UPS never took the payment from my account even though I had an email confirming the payment had been received!! I called Control Account back and offered to pay (even though it was UPS who had made the error!) the fee was only an extra £5 on top of the original import fee. The second time I called Control Account I spoke to Sue who again was really helpful in assisting me. They were both really lovely and put me at ease, unlike UPS who had never even contacted me to say I owed them money and just passed it onto a debt collector. I know debt collectors can have a bad reputation but this wasn’t the case for me when dealing with Control Accounts.

Vendor I purchased from, provided Fedex and hence ControlAcc the WRONG address for VAT payment. The payment had become DOUBLE the original VAT due to the late fees sent by letter to the incorrect address by Controlacc. I have the receipt showing I added the correct one at purchase, ControlAcc completely ignored this and said that was my problem and refused take any part in resolving the issue beyond me just having to pay off the VAT with massive late fees.

Absolutely dreadful company to have to experience.

Bullies and damn right rude!

Horrendous!

They act in bad faith and are unresponsive to emails.

The original invoice had been sent to the wrong address and once this had been confirmed the additional charges were removed and the amount paid. The member of staff who I dealt with was very helpful and extremely polite.

The lady who spoke was very kind and very explanatory.

Absolutely awful, sneaky & vile company!!!
BEWARE OF THESE SCAMMERS. Tried to send me a random Fedex Charge in the post and demanding me to pay with threatening letters. I will be taking further action if any unsolicited communication is made & I suggest you close the case immediately.

Absolutely pathetic this company are and all they are after is your cash end of story. They are not interested in listening at all to your issue they just want money money money

My case is as follows

I ordered some items online from a company called tattahome which to all intents and purposes advertise as a UK based company. After making payment and placing the order with tattahome I received the parcel in due course from fedex. I did not choose fedex as the delivery company it was chosen by tattahome but I discovered the items were coming from Italy. I never thought anymore of this at the time and In due course they arrived with absolutely no mention of any import taxes or additional fees were mentioned when the parcel arrived nor was it asked for by the fedex delivery person. In the past I ordered some jeans from America and they were delivered by Royal Mail and the relevant fee for import tax was due to Royal Mail which was paid by me prior to the parcel being delivered however in this instance with tattahome there was no mention whatsoever about any taxes or fees nor with the delivery from FedEx. Anyway subsequently afterwards I received an invoice for such fees from FedEx amounting to around £79
This I tried to contact FedEx but it’s impossible getting through on their numbers if you can ever find one so I emailed their customer service line with all relevant details and received absolutely no reply whatsoever. Thereafter I received written letter from control account stating I owed them the £79
I called their customer line and spoke to a very non understanding person stating it had to be paid or they would increase the amounts owed and take me to court for the amount. Not interested in the story at all I owed it end of as far as they were concerned
Fact I entered no contract with FedEx at all and was totally unaware these fees were payable otherwise I wouldn’t have placed the order in the first place
Today I have received an increased invoice for an amount of £102.78 stating if I don’t pay this amount within seven days they will charge another £25 to pass it on to their litigation department and no doubt just keep on increasing unless you bend to their demands
Laughable and pathetic it really is
If anyone wishes to respond from this company please do so but to reiterate I did not have a contract for anything in the first place with FedEx so I suggest you go back to them and or send the supposed charge to tattahome and refund me in full
My control account reference number is 4233161
As a follow on from this I have this evening very reluctantly paid the £102 amount but realistically I shouldn’t have paid a penny. I cannot be bothered to go through the process any further and I hope that the amount chokes as many people as possible at your company. Absolute disgraceful behaviour maybe a refund in full would be good as it’s a totally unjustifiable amount that has been paid in the circumstances as detailed above but to be honest if you are in a similar situation don’t expect these people to understand or even contemplate anything other than taking your money off you
A lesson learned and I advise you to beware of the tactics of both this company, FedEx and Tattahome and avoid them with your largest barge pole

FOLLOW UP

I was contacted by control account again by phone after this review went live. I once again reiterated by experience and AGAIN they were not remotely interested. The only purpose of their call was to ask me if I would change my one star review!! Unbelievable
Why would I do that? I told them the only way this review would be changed was if it was possible to give zero or minus star ratings. Just remember folks they are not interested in any way at all in your experience they just want the money and a five star review!! Absolutely no chance from me. Absolutely disgusting company and I hope they choke on the payment that I made. I sincerely wish I hadn’t have paid a penny now I really do
Deal with them at your peril and be prepared to not be listened to in any way shape or form
Total scum bags

Agent deeply understood what i've talking and suggested several ways to resolve the problem beneficial to me

Clear communication and without prejudice. John listened as I explained where I was missing information on my dispute and provided assurance when I sought clarification on timeframes.
Looking forward to having the claim fully resolved once the appropriate review is completed.

On Christmas Eve I called up to get a surprise debt that wasn't mine sorted and was helped by agent 520, Sam.

They were polite, friendly, sympathetic and understanding. I was helped and they even investigated all the information I needed for everything. I really appreciated their kindness during my mild frustration and they made the experience so much easier.

Thank you Sam!

The first contact from them was a threatening letter claiming previous attempts at contact that have never been received either from them or the company they say they are working for. They provide no details about the supposed debt on their letter threatening litigation (3 times in 14 lines) or on their online portal. I had to request additional information to even see their invoice, that details what amount is fees and what is debt!
I raised a dispute and they did then provide all the supporting information to prove they were not the scammers it originally appeared. A less threatening and more professional approach would go a long way to inspire confidence that you are not being ripped off.
I am considering a complaint to the actual company the debt is with, as if they had bothered to contact me regarding the fees, they would have been paid straight away and I would be £19.50 to the good as I wouldn't have incurred the collection fee!

Control Account claim to be collecting on behalf of DHL however in my case there is no debt to speak of.

They send threatening emails, texts, letters etc etc. They are offensive and rude.

TOTAL SCAM. Do not succumb to their tactics.

They need to be investigated by the financial conduct authority and have their licenses revoked.

EDIT: Within 24 hours of leaving this review Control Account contacted me to let me know they have closed my file. Please note they did not take account of their error, no apology was given but they would like me to reconsider my review. Absolutely abhorrent company. If you receive contact from them report them to any authority that will listen. They deserve to be shut down.

SCAM contact fedex direct and check if you actually owe what they say u owe 9/10 you will find the invoice from fed ex they are claiming against does not exist

It was a breath of fresh air to be able to talk to somebody and solve a problem. I have been trying to pay this invoice since I receive it . Very hard to deal with the company involved but controlaccount and their staff were so sympathetic and helpful and the matter was resolved in a couple of days.Very grateful
Kind Regards
Brian

Thank you to Sam (Agent 520) for her help with a situation I had. Her understanding and professionalism is amazing and made what was an uncomfortable situation a lot easier to deal with. Thanks again 🙏

Efficient and pleasant. I needed to contact them with an inquiry into a debt. I spoke to someone called John. He was polite and very helpful in providing the information I needed to trace what the debt was for. He also emailed me all the relevant documents. Thank you.

Sue and Toni super helpful, polite and efficient

John was very helpful on the phone and put my mind at ease. I’ve set up a payment plan and hopefully everything will be resolved soon! Thanks again John for your help.