Cole Haan Anmeldelser 

Sends you so much spam after a premium purchase. Their marketing department needs to be laid off.

I unsubscribed. Told it may take a few days. I have received 3-4 FLASH SALE emails that are literal spam.

How desperate are they to push their products? Now in reading the other reviews I am furious.

I have purchased CH prior to the Nike takeover and these shoes were great quality. I currently have 6 pairs of CH purchased after the Nike takeover and 5 of the 6, the soles are separating. I currently went to a wedding and both soles came completely off the shoes.
I will never purchase another pair of CH shoes.
These shoes are crap. You would expect better quality from Nike.

I’m a fan of quality shoes that they manufacture, there is a high price tag but worth it for me 👍🏼

Just really poor customer service. Placed an order because their site promised delivery within a needed time for a birthday present. They did not provide any email updates at all until the day the shoes were to have been delivered. In that sole communication, they changed the delivery date. Prior to that, there was no shipping confirmation. Nothing at all. I reached out to ColeHaan and got a canned response. In todays online shopping world, this is inexcusable. We will never use Cole Hahn again and would tell others to avoid their site for any purchase.

Purchased a pair of the ZeroGran for my husband. The sole came unglued and the back pull ripped out. Customer service offered a 30% discount to purchase another of their horrible quality shoes. 180.00 down the drain. Spend your money somewhere else

I received a gift card from Cole Haan, since it isn't having an expiration on the card or their e-mail, I didn't use it right away, now I fund something I want to buy, but the gift card didn't work said" the card is unknown". I wrote to their customer service but have no replies. I just hope that cole haan stand by their product including gift cards.
Did anybody have the similar issue?

Terrible customer service. Ordered a pair of shoes, realized right after the order was placed that I auto-filled the wrong shipping address. I reached out immediately via chat, they said "due to security concerns we can't change or cancel your order, sorry". Tried emailing their customer service team, got no response. Couldn't cancel the order from my orders page. The shipping label wasn't even purchased for a full day after I ordered. Didn't get any update when they shipped the item like they said I would. Just worthless.

Worst customer service ever
Ive bought the shoes but it gonna be my last order.

I expected more from this company's customer service. Very unprofessional and useless. I'm not sure why they have this department to begin with.

I tried to exchange a pair of shoes I purchased at one of their stores in NYC (Rockefeller). It was a nightmare.

First of all, the staff was not friendly at all. Secondly, they offered a credit store on a gift card instead of putting the funds back on the cc that was used.

Two days later I tried to place another online order and find out that I couldn't use my gift card because their gift card system has been out for weeks according to their customer service. Even then, they did not offer any solution, So I was forced to use my personal credit card again.

After I placed the order, I received a confirmation email confirming that I'll be receiving my order in two days. Two days came by and the order was still being processed.

Once again, I called customer service and no one was able to help. At that point, I asked to speak with a manager, and of course, none was available.

This is REALLY bad for a company that charges so much for its products.

I placed an order in early December and it was cancelled 2 days later due to stock shortage. I contacted customer service, they confirm the amount would not be charged. Several days later...they still charged me for the order. Contacted their customer more than 5 times now...everytime I would get the same copy and pasted response asking me to wait 1-2 business days for the refund. When you try to ask more on why is it taking so long, they would just blatantly end the chat. It's been more than a month now and still waiting...

Bought 2 pairs of sneakers in colehan.de, payed since more than 14 days, got a invoice, but since 14 days im waiting that they wil be sent. contact to customer support is only posible via mail. after 4 mails sent no answer. looks like fraude. tried to call the number in my invoice, number not available.

Cole Haan shoes are low quality and overpriced! I purchase the Men's ØriginalGrand Energy Twin Oxford $250.00 Color: Black-Safety Yellow. These shoes were worn very limitedly over a two month period before the toe started to disintegrate under my feet. Wendy C. a customer service supervisor only offered me a 30% coupon towards the purchase of another pair of overpriced sh!tty shoes. Unbelievable terrible customer service. As can be seen from the photos, these shoes were barely worn. And they could not exchange them because they stopped making them after they were introduced in 2022. Hmmmm…. I wonder why they stopped making them? Never again, will I buy another pair. I suggest you do not either.

If I could give a 0 star I would. I bought a pair of "waterproof" cole haan zerogrand Chelsea boots. They are not waterproof at all not even water resistant. My feet were soaked even when it was drizzling when I wear them out. Their customer service was not helpful at all, just looking for excuses to not refund or replace the shoe. I posted a review on this shoe on their official website and they took the review down. I filed a false advertisement compliant to bureau of consumer protection. DO NOT trust this company!

Worst custommer service ever.

Website promo codes are not working. Billed amount is not the same on my MC than in there system because they use a 3rd party for transaction.

Did at least 8 calls, 5 emails and still nothing. Had to challenge the amount on Paypal.

Absolutely terrible customer service. Purchased a pair of shoes - 6-months ago, worn probably 24-times and the stiching started coming apart. Asked for a replacement - NO. Recommended by my Podiatrist, so this will be a no go in the future. Cole Haan can GFT, especially the CS Supervisor, apparently customer retention is NOT part of the equation.

Cole Haan Customer Support is a joke. I wanted to change the shipping on my order to overnight to arrive in time for Christmas. They said they couldn't do it on there end and that I could simply order another pair and return the ones with ground shipping. I asked them if they could cancel that order and I would make another order and they said they couldn't do that either. If they can't help change the shipping or cancel an order, I am not sure what purpose they serve if any at all.

Customer support is a nightmare!

Stick to a regular brand, sneakers they look funky on website but once you receive item you can understand how uncomfortable they are, not to mention how cheaply they made with low quality craftsmanship.

I would not recommend cole haan products for actual sport use maybe for a fancy dress party they are suited for as I have mentioned they look good but not for hard usage.

Cole Haan posted a backpack "BUNDLE" for Black Friday and I purchased the "Bundle" where I would receive a backpack and matching card case. They immediately shipped the backpack but when I asked about the card case I have been told by customer service that "no, I didn't purchase the bundle that they offered." Unfortunately, I didn't screenshot the purchase as I thought they were a reputable company. Very shady and frustrating.

HORRIBLE CUSTOMER SERVICE. I placed an order and the minute that I hit send I realized it was the wrong color. I called immediately and talked with a supervisor and was told that you they WILL NOT cancel orders. You have to wait for the product to ship, for you to get it and then return it. I could understand if it had already been shipped but it had not and it still has not!!!!! I was then sent a link that I supposedly have to get return paperwork off it but it does not recognize my order number. No one at Cole Haan cares to help. The reps that I have talked to said they have these issues all day every day.

Absolutely horrible customer service and shoes. The craftsmanship sucks, their customer service and the whole company sucks. I tried to return the product as it started hurting my heel after wearing about an hour. The store and the main customer service representative told me they can’t return as it has already been worn. I tried to provide rationale that if I am not going to wear the shoes (as it has been worn only for an hour), how am I gonna find out whether the product fits me well or not. But the guy told me “unfortunately he can’t help me.” I will never buy any products again from this store, nor will I recommend this company to my anyone that I know.