Very pleased with my purchase from COKU. The mango wood table is beautiful, high quality, and really adds life to my living room. It’s solid and heavy, and the dining chairs are also of top quality. I... Se mere
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Se, hvad kunderne siger
There was an issue initially with our delivery not reaching the courier, which meant a missed delivery day — frustrating at the time as I had taken the day off. However, once raised, the team r... Se mere
Virksomheden har svaret
Ordered the Thor table and we are over the moon with it! It is absolutely beautiful, a real statement piece! It was out of stock, but the customer service was brilliant. Used the messaging service and... Se mere
Virksomheden har svaret
I’m absolutely in awe of both my dining table and the exceptional service from Coku. From the very start, their communication was outstanding—thoughtful, responsive, and genuinely attentive. The... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to COKU Home, where we specialise in crafting stunning, high-quality furniture for your home. Our pieces are designed to add warmth and elegance to any space, with a focus on sustainability and durability. From cosy chairs to sleek dining tables, we offer a range of styles to suit any taste. Follow us for inspiration and to see our latest designs. Elevate your living space with COKU. With over 1000 5* reviews across all platforms, see why our customers love COKU so much.
Kontaktoplysninger
Storbritannien
- www.coku.co.uk
4,7
Fremragende
474 anmeldelser
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Disappointed
Dear Customer Service Team,
I don’t usually leave negative reviews, but I feel I have no option given our recent experience.
We purchased two items— the Livia TV stand and a cabinet— which we were very much looking forward to receiving. While the cabinet arrived in good condition, the TV stand was delivered damaged.
We reported the issue just before Easter over two weeks ago and understood there might be some delay in response times. However, since then, communication has been slower than expected, and the resolution offered has been disappointing. We were advised to attempt repairing the damage ourselves using wood filler and a YouTube video, which was never provided. For furniture at this price point, this does not feel like an appropriate or acceptable solution.
I am simply requesting a straightforward resolution. Please arrange a replacement for the damaged TV stand. If that is not possible, I would expect an alternative solution that is reasonable and reflects the value of the product.
I work with clients daily myself, and I have to say this level of service falls short of expectations, which is disappointing.
I look forward to your prompt response.
Kind regards,
Lina and Ben Jackson
1. april 2026
Uopfordret anmeldelse
Excellent!!
27. februar 2026
A great first experience with COKU
I recently purchased the Cora dining table from COKU and couldn’t be happier with the quality and craftsmanship. As a first-time customer, I was really impressed with the entire experience — from the initial purchase and regular updates, to the delivery and handover with their delivery partners, AIT, and the after-sales support. Whenever I had questions, the COKU team responded quickly and were incredibly helpful, which really shows how much they value their customers. I would definitely shop with COKU again and wouldn’t hesitate to recommend them to others.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra COKU Home
Thank you so much for taking the time to write such a wonderful review, this genuinely means a great deal to the whole team. We're thrilled that your first experience with COKU Home was a positive one from start to finish, and that the Cora table has lived up to expectations. She's a beautiful piece and we hope she brings your home years of joy.
It's lovely to hear that our delivery partners at AIT looked after you so well too, we work hard to make sure the experience feels seamless all the way to your door. We can't wait to welcome you back for your next piece.
Warm regards
COKU Customer Care
Excellent Service very happy with my…
Excellent Service very happy with my purchase highly recommend
30. marts 2026
Besvarelse fra COKU Home
Hi Bernadette, thank you so much. This really made our day! We're delighted you're happy with your purchase and we truly appreciate the recommendation. We hope to welcome you back soon.
Warm regards
COKU Customer Care
I’m absolutely in awe of both my dining…
I’m absolutely in awe of both my dining table and the exceptional service from Coku. From the very start, their communication was outstanding—thoughtful, responsive, and genuinely attentive. They went above and beyond at every step, showing incredible patience and care, which made the whole experience feel truly personal.
Steve, in particular, was incredible. He really took the time to listen, understand exactly what I wanted, and made everything happen seamlessly. Nothing was too much trouble—he was proactive, reassuring, and an absolute pleasure to deal with throughout. Truly a gem and a huge asset to the company.
The table itself is simply stunning. The acacia wood is not only beautiful but feels incredibly high-end and durable—perfect for everyday family life without compromising on style. The craftsmanship and quality are outstanding, and it’s clear this piece is built to last.
I couldn’t be happier and will definitely be keeping an eye on what Coku brings out next.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra COKU Home
Hi Christine, thank you so much for taking the time to write such a thoughtful review, it really does mean a great deal to us. Knowing that the experience felt personal and attentive from start to finish is exactly what we set out to achieve at COKU, so hearing that it came through so clearly is really rewarding.
Steve will be incredibly touched to read this, we're very lucky to have him and will make sure he sees your kind words. Your acacia table is a piece built to stand the test of time, and we hope it brings your family years of joy around it. We look forward to welcoming you back again soon :)
Warm regards
COKU Customer Care
Besvarelse fra COKU Home
This just made our day, thank you! 🙌 There's nothing better than hearing that a piece has found its perfect home. We hope you enjoy it for many years to come.
Warm regards
COKU Customer Care
Very stylish
Second time we’ve purchased from Coku, stylish, good quality and good priced furniture. Would definitely recommend.
31. marts 2026
Besvarelse fra COKU Home
Hi Carol, thank you so much for your lovely review. A second order means the absolute world to us, thank you so much! We work really hard to make sure every piece is worth a place in your home, so knowing you keep coming back is the best feeling. We can't wait to see what you add to your collection next!
Warm regards
COKU Customer Care
Great company
Great company, very personable,
they you keep you updated from sale to delivery.
Thank you Coku!
31. marts 2026
Besvarelse fra COKU Home
Thank you so much for your kind words!
We’re really glad to hear you had a great experience with us and that the updates along the way made a difference. It’s something we always try to stay on top of.
We really appreciate your support and hope you enjoy your piece for many years to come!
Warm regards,
COKU Customer Care
Lucia dining table and chairs
Very pleased with my purchase from COKU. The mango wood table is beautiful, high quality, and really adds life to my living room. It’s solid and heavy, and the dining chairs are also of top quality. I had a small issue initially, but it was resolved quickly within 24 hours. Excellent service overall — very happy.
30. marts 2026
Besvarelse fra COKU Home
Hi Oliver, thank you so much for your kind review, we really appreciate it.
We’re so glad to hear you’re pleased with your purchase and that the table and chairs have made such a difference to your space. It’s great to know the quality and build stood out.
Apologies again for the initial issue, but we’re really pleased we could get that resolved quickly for you.
Thanks again for your support, it means a lot.
Warm regards,
COKU Customer Care
Fantastic experience
Ordered the Thor table and we are over the moon with it! It is absolutely beautiful, a real statement piece! It was out of stock, but the customer service was brilliant. Used the messaging service and always got a quick and helpful response from their team. When they had the size we wanted (only 1 in stock) they informed us and we were able to order. A brilliant experience with coku 😊
27. marts 2026
Besvarelse fra COKU Home
Thank you so much for your kind words, this really means a lot to us.
We’re so glad to hear you’re over the moon with the Thor table, it really is a statement piece and one of our favourites. We also really appreciate your patience while it was out of stock, and we’re pleased we could keep you updated and help secure the size you wanted.
Thanks again for your support and for taking the time to share your experience, it means a lot to our team 😊
Warm regards,
COKU Customer Care
Excellent customer service
Ordering was simple and delivery was quick, however my item was out of stock, but customer service were excellent in sourcing alternatives. Would recommend and will use them again
27. marts 2026
Besvarelse fra COKU Home
Hi Mr Chalmers, thank you for your kind review, we really appreciate it.
We’re glad to hear the ordering process and delivery went smoothly, and we’re sorry again that the original item was out of stock. That said, it’s great to know our team was able to help find a suitable alternative for you.
Thanks again for your recommendation, we look forward to welcoming you back again in the future.
Warm regards,
Sam
Absolutely gorgeous unit
Absolutely gorgeous unit. This is the third one I have bought and they get even better when the wood ages and the quality of the build is spot on.
26. marts 2026
Besvarelse fra COKU Home
Hi Donna, thank you so much for your continued support, it really means a lot to us.
We’re so glad to hear you’re happy with the unit, and even more so that this is your third piece with us. You’re absolutely right about the wood, it only gets better with time.
Thanks again for your kind words, we really appreciate it and look forward to welcoming you back again soon!
Warm regards,
Sam
Poor customer service
I received my order while away , my son opened it and the quality was so poor . Sent pictures to the company via email they agreed it was poor quality. Offered me alternatives but still yet to respond regarding returning this. I can’t get anyone to answer me and the 30days is fast approaching !
Please don’t use them I never complain but it’s expensive!
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra COKU Home
Hi Alicia,
We’re really sorry to hear you feel this way.
We have responded to each of your emails with return options, and we’re more than happy to organise a collection and full return for you. We completely understand your concerns and want to make this as straightforward as possible.
Please let us know if you’d like us to proceed with arranging the collection, and we’ll get this booked in for you right away.
Warm regards,
Sam
The table we purchased is amazing and…
The table we purchased is amazing and the quality of the product is better than we hoped , great price and table
25. marts 2026
Besvarelse fra COKU Home
Hi Ryan, thank you so much for your kind words, we really appreciate it.
We’re so glad to hear the table exceeded your expectations and that you’re happy with both the quality and the value. That’s exactly what we aim for with every piece.
Thanks again for your support, it means a lot and we hope to welcome you back again soon!
Warm regards,
COKU Customer Care
Rocky Start - Strong recovery.
There was an issue initially with our delivery not reaching the courier, which meant a missed delivery day — frustrating at the time as I had taken the day off.
However, once raised, the team responded quickly and handled it very well. A replacement Prisma dining table was arranged and delivered promptly, with no charge for the morning delivery slot.
The courier was friendly, communication improved, and most importantly the table itself is excellent — very pleased with the quality and finish.
Overall, a rocky start but a strong recovery, which says a lot.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra COKU Home
Hi Matthew,
Thank you for taking the time to share your updated review, we really appreciate it.
We’re very sorry again for the initial delivery issue and completely understand how frustrating that must have been, especially with a day taken off. That said, we’re really glad we were able to turn things around quickly and get everything sorted for you.
It’s great to hear the Prisma dining table has lived up to expectations and that you’re pleased with the quality and finish, that’s exactly what we aim for.
Thanks again for your patience and for recognising the recovery, it means a lot.
Warm regards,
Sam
We ordered a lovely oak round table…
We ordered a lovely oak round table from Coku Home in preparation for our new extension and we are so pleased with it! Everyone who comes to our home sees the dining table and comments on how beautiful it is. I ordered the table and requested delayed delivery which was no problem and they contacted me the week before to ensure that everything was still convenient. The customer service has been excellent with responses to any queried within 24 hours.
There was some damage on the table, which again was rectified very swiftly. I have no hesitation in recommending Coku Home as they clearly care about customer satisfaction.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra COKU Home
Hi Evo, thank you so much for your kind words, this really means a lot to us.
We’re so glad to hear the table has become such a focal point in your home, especially in a new space. That’s exactly what we aim for. It’s also great to hear the delayed delivery worked smoothly and that our team kept everything convenient for you.
Apologies again for the initial damage, but we’re really pleased we could get that resolved quickly for you.
Thank you again for your support and recommendation, we really appreciate it.
Warm regards,
COKU Customer Care
Gorgeous furniture
Gorgeous furniture. Quicky delivery. Issue with some damage due to courier but personal prompt service resolved this immediately to our satisfaction. Highly recommended.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra COKU Home
Hi Francesca, thank you so much for your kind review!
We’re delighted to hear you’re pleased with the furniture and that everything arrived quickly. While we’re sorry there was an issue with damage during delivery, we’re really glad we could resolve it for you promptly.
We truly appreciate your recommendation and hope you enjoy your furniture for many years to come.
Warm regards
COKU Customer Care
Coku quality and great value
I was a bit dubious about buying a table online but I absolutely had no need to be. We ordered an oak top table with metal legs ( called Ida !) which was absolutely beautiful, great care was taken in not only making this table but in the careful packaging of it and the timely delivery. The whole process from ordering to receipt of the table was very straightforward . It is absolutely beautiful true craftsmanship and great value for money. Assembly was very straightforward with clear instructions, all the necessary bolts, washers and Allen keys were provided. What a great guy Steve at Coku is, kept us informed the whole time, genuinely felt that he cared which is very unusual in the day and age. The delivery company were great as well, arrived on time, very pleasant guys.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra COKU Home
Thank you so much for such a thoughtful review, it really means a lot to us.
We completely understand the hesitation when buying furniture online, so we’re especially pleased to hear the whole process felt smooth and reassuring from start to finish. It’s great to know the Ida table lived up to expectations and that the craftsmanship, packaging, and delivery all stood out.
I’ll be sure to pass your kind words on to Steve as well, he’ll really appreciate that.
Thanks again for your support, and we hope you enjoy the table for many years to come.
Warm regards
COKU Customer Care
Very quick
Very quick, reliable and professional experience
Very happy with the item I purchased from them
Delivered on time
I recommend them
27. februar 2026
Besvarelse fra COKU Home
Hi Zainab, thank you so much for your kind words! We really appreciate you taking the time to share your experience.
We’re so glad to hear everything arrived on time and that you’re happy with your purchase. Providing a smooth and reliable service is something we take a lot of pride in.
Thanks again for the recommendation, it means a lot to us!
Warm regards
COKU Customer Care
Great table wife loves it and fast…
Great table wife loves it and fast delivery, happy
27. februar 2026
Besvarelse fra COKU Home
Hi Graham, thank you so much for your review. We’re really pleased to hear that you’re happy with the table and that your wife loves it too. It’s great to know the delivery was quick and everything went smoothly.
Thanks again for your support, we hope you both enjoy the table for many years to come!
Warm regards
COKU Customer Care
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