Cohens Chemist Anmeldelser 

Having dealt with my local Boots branch for 20 years and been totally satisfied, since Cohens took over, it's not fit for purpose. The shop staff are fine but Mohammed The Feckless Pharmacist is a rank amateur. Dispensed one preparation close to its expiry date, doesn't appear to know the difference between lactose free and lactolose despite a full explanation and the final straw, dangerously incompetent. Asked a straight question. Is it safe to take this drug with that one? Three times of asking. Dumb deliberation. Answer. Yes. Wrong. It can cause gastro intestinal bleeding. Changing dispensing pharmacy with immediate effect.

Cohens Glossop. Really surprised to see the low star rating for this Pharmacy. Have been using them for the past 18 months since moving to Glossop. I have found the staff to be polite, friendly and efficient. They always text when prescription is ready for collection. The staff are efficient and provide an excellent service. Absolutely deserve a 5* rating.

Second time using this ‘pharmacy’ and won’t be doing again. I have my prescriptions sent here as it’s closest to where I work for collection… WOW wish I hadn’t bothered. After five days of waiting for confirmation that my script was ready to collect, I rang again (I always have to) to be told, yes it’s here for collection. I say great I will be I later to pick it up. Go to collect and the ‘ladies’ in the shop can’t find it. I’m then told it came in today but we don’t have the items. There are five different meds on my script, what and you don’t have any of them! What a joke. They could not have cared less. Luckily my husband went in to complain and glad he did, as they found they did have my script with one item missing. I wish I could give no stars! The very first time I used them, they didn’t have items either! ⛔️ AVOID AT ALL COSTS⛔️. The floor is also always filthy!!

Cohens your local chemist oh yea but all Prescriptions have to go to local warehouse which adds days till you can get your prescription.
Plus my branch managed to lose my Prescription and told me you cant have it till following Monday so i contacted Cohens online and was told to go back the following day to pick it up yet again the staff said they didnt have it.
I told them their head office and the woman in charge in branch had both told me it would be ready oh ?
So i just sat and waited while the staff served other customers one young man manged to find my prescription .
I no longer trust Cohens and have decided to avoid them at all cost their system is poorly planned and doesnt put the customers first i feel sorry for elderly customers trying to cope with this company.

Avoid the Hinckley Cohens Pharmacy. Just a nightmare chemist, failed to provide my COVID injection after an appointment and sitting around. I gave up and requested my appointment to be cancelled and guess what at the time of writing this is was not done, so I am unable to rebook. Must be the signs of not to bother, just like the signs for me not to past that threshold again

The pharmacist was quick to see me and diagnose a sore throat of 2 days. It needed antibiotics and really helped me. As I knew I wouldn't get a GP appointment for this.

I feel that my pharmacist knows me better than my GP. It's a great service to quickly diagnose minor issues.

I went to cohens chemist in Egremont, Cumbria, with my partner to have our annual flu and Covid vaccines. These appointments were booked online by myself through the NHS app. This was my first time visiting this branch of Cohens but this was the only place with appointments available for flu and covid vaccines.
When we walked in the first thing I noticed was the extremely dirty carpet. Dirt trodden in so much that the carpet was becoming shiny with filth. To be fair there was a few leaves on the floor that had obviously been bought in from outside on peoples feet but there was also a lot of other rubbish and dirt on the carpet so it had clearly not been vacuumed.
We were told to sit in the waiting area by a member of staff. They were short but pleasant enough.
Whilst waiting I noticed ingrained dirt along the edges of all the shelving and dirty marks on the walls and skirting boards.
I did not have to wait very long to be called into a very small consultation room. The room was approximately 6ft x 3ft and felt very claustrophobic.
The chemist was pleasant enough.
The room had a computer and a sink unit with a metal sink that had rust around the plughole.
The worse thing of all was when the chemist was taking my details he was holding the syringe in his hand whilst typing and kept putting the hand holding the syringe up to his mouth and nose!
I was shocked when he gave me the two vaccines without putting a pair of gloves on first, or cleaning his hands! The keyboard he had been using looked dirty and dusty.
When he was finished he very quickly put a bit of sanitiser on his hands but did not rub this all over his hands. He then put the clipboard he was using on the floor (carpeted) to enable him to open the door, and then picked it back up with the hand he was using to administer the vaccines.
I should have called him out on this but it happened so quickly and I didn’t think for one minute he would administer an injection without cleaning his hands or wearing gloves.
There were a steady stream of people going in for vaccines including my partner and I had to wait outside for him as felt dirty and grubby remaining in that environment!

I have used Cohen’s chemist, Gold Street, Wellingborough for medication, asking questions and vaccines. They are extremely helpful and friendly and always very efficient. Very good service received from all members of staff.

I collected my repeat prescription from Cohens 102 High Street, Royal Wootton Bassett yesterday. I was left shocked and horrified by the appalling behaviour of the young pharmacy technician there. She is always rude, unhelpful and sulky and often openly criticises her manager in front of customers. Yesterday she surpassed herself. I needed to explain a change to one of my regular medications, but this so called pharmacy technician was not in the least bit interested, shrugged her shoulders in disinterest and walked off as I was trying to explain the situation to her. When she came back, she didn’t have all my medications and I told her I had 2 items in the fridge to collect. She said “no you don’t” and started to walk off again. I asked her to check my prescription again, which she did extremely reluctantly. When she realised she was wrong, she marched off to the fridge, got my items and slammed them down on the counter in front of me and proceeded to make out, in a very aggressive manner, that it was me who had made the mistake!! Unfortunately, I then had to point out another error in her dispensing and she got really angry with me and shouted at me. By this point, all the other customers in the shop knew exactly what medications I was taking, so much for confidentiality!! She was then rude, aggressive in her manner and extremely unpleasant. I was so upset that I was shaking and felt physically sick. I left quickly and felt so distressed that I had to email head office with an official complaint.
Absolutely appalling, made even worse by the fact that the other 2 employees in the shop (both senior to her) didn’t say a single word and did absolutely nothing to stop her behaviour or see if I was ok.

Kidderminster branch has to be the worst pharmacy on this planet, allowing people with critical medication to go without because they cannot run a business or be bothered is criminal and they should be shut down

They are ao helpful at Cohen’s chemist! I had been passed around by various people who couldn’t help me. I tried at the chemist in the end to get a repeat prescription of the contraceptive pill. Noreen was able to help me straight away and completed a review (weight and blood pressure) without an appointment there and then. Very helpful service that more people should know about.

Asked for Friday delivery instead of Thursday as had a dental appointment and a flu jab. Chemist abruptly said "pick it up". I had spinal surgery 4 years ago and am not happy being treated like this. Why did I contribute to the NHS for 50 years for this attitude. Where is the care and compassion ?

Cohens chemist, church lane, harpurhey.
1pm covid & flu jab booked.
1 15om still not seen, still not acknowkeged, 2 others still before me. And more people walking in.
A complete farce. Ended up just walking out. Ill book with my GP. Not wasting my time with the pharmacy. Ive had nothing but sloppy bad service from it.

Branch 725 - I used to dread dealing with the nearest, local chemist, out of necessity and convenience, rather than choice, right next door to the doctors' surgery.
Then Hazel arrived, I would say some three years ago now, maybe, in that time I have come to regard Hazel somewhat as a friend now, instead of someone 'just doing a job'! I now look forward to visiting the branch, even the telephone service/manner has improved and the whole team, some names I cannot recall, but including Sharon and Hardeep are polite, helpful and friendly. Hazel, always with a smile, is exceptional and goes out of her way, literally, with everything she does, well done all.

Twice now I have been given the wrong medication by Cohens on Market Street in Little Lever, Bolton. Yesterday I went in to collect an ‘owed’ prescription medication as they said they had to order it. At first they couldn’t find anything, took about 10 minutes before they went to a shelf and produced my package with my name on it. When I got home I opened it to find it was completely the wrong medication. I went back and they were adamant that was what the doctor had prescribed. I told them that the slip I had seen the day before had the correct drug on it. She searched the computer and said there was no prescription for the drug I was supposed to have been prescribed. I stood my ground and eventually they said the package I received had been wrongly labelled with my name. They suddenly produced the correct prescription and gave it to me saying they couldn’t order it as it was out of stock. I went somewhere else for it and will never use Cohens again. This happening twice to just me alone is inexcusable and in my opinion that branch is dangerous!

Had a Corvid and Flu injections.
Very good service and painless. Very professional and helpful. I recommend Cohens Chemist on Lyndhurst Rd in Burnley.
Thanks:- David B.

Stood waiting for anyone to serve at the Bury Knowsley place for nearly 10 minutes while staff stood about asking each other if they had seen the US version of The Office.
Nobody seemed interested in actually doing anything about the people waiting.

Such a excellent service from all the team at Cohens.
Thank you all so much.
Lyndon.

I am really disappointed with the staff attitude in your Tetbury branch … I arrived on the dot of 12.30 as this branch was closing for lunch .. I asked if I could get some drops urgently needed for my granddaughter and was met with a barrage of absolutely not we are closing for lunch .. whilst I understand everyone has to eat and is entitled to a lunch break I did not expect to be met with such rude and offhand staff who seemed to enjoy saying NO !!! and practically mowed me down as they were locking up .. !!
This behaviour in this day and age is NOT acceptable and having worked in pharmacy for 25 years not once did I react to a customer in this way … and why are they shut for a lunch hour .. who does that now ?? This pharmacy is in a small town and supports a wider community.. surely lunch’s can be split into shifts .. and not inconvenience their customers and be extremely rude to boot ! I’d very much like a response from who ever is managing this pharmacy

Absolutely fantastic service from Hazel at Cohens Chemist (Firsway Branch in Sale). Really went the extra mile for me and my son, great contact and so very helpful. Would highly reccomend. Thank you so much