Co Wheels Car Club Anmeldelser 

I’ve been using Co Wheels for over a couple months now and have had a pleasant experience up until recently.

The car I hired had engine issues throughout the day, which were initially resolved via a call to the help team. Later that evening, another breakdown occurred, and I had to wait three hours at the roadside for recovery to the local Kwik Fit. I was told the issue would be dealt with from there.

Two days later, I received a phone call asking me to drive the vehicle back to its parking bay. I explained that I was not in the city and therefore would not be able to do that, and probably wouldn't have said yes either way.

This was not the level of customer service I expected, especially as I was told, “That’s what I hoped you wouldn’t say,” on the phone call. The vehicle breaking down is not my fault, and it had already caused significant issues throughout the day. Given that I was provided with a car that wasn't fit for purpose and never got to my destination with no refund in sight, I would encourage you to review it to ensure a better service experience for your customers.

Quick, prompt responses to queries and always helpful when needing assistance. Very polite and efficient team

I have cancelled my membership today after a series of poor experiences and a shocking interaction with their customer support.

While the concept of the club is great, the execution is falling apart. Over my last three bookings, I have consistently received cars that were filthy (muddy interiors, trash left behind) and heavily damaged (large dents).

However, the reason I am leaving is the attitude of the support team.

I reported a serious issue with a vehicle (NJ74 ZKX) where the rotary gear selector was physically jammed with sticky residue, making it difficult to turn the dial to Drive or Reverse. This was a mechanical obstruction and a genuine safety hazard during manoeuvres.

When I raised this pattern of poor maintenance, the "Senior Team" offered a pitiful £10 credit. Worse, when I explained the safety implication of a sticking gear dial, the agent (Rachel) condescendingly replied:

"Also this vehicle is an automatic so it wouldn't switch gears, it would just be drive/reverse/park."
I am fully aware of how an automatic car works. To be patronised when reporting that the control dial was physically stuck due to lack of cleaning is unacceptable.

Co-wheels expects you to pay premium prices to act as their unpaid fleet inspector, drive dirty cars, and then get spoken down to when you report legitimate safety concerns. Avoid.

I've needed to contact your amazing staff lot lately (4-5 weeks) as my App was playing up.(I've now downloaded a new version)
Thyme have been helpful in bookings and swapping cars and in taking new card details.

Helpful staff by phone & email. Responsive & positive

Efficient and helpful. Sorted out my driving licence renewal easily.

I signed up for Co Wheels the day before my girlfriend’s birthday and ran into an issue with my verification. With plans already made, I was worried we’d have to cancel and that her birthday morning would be ruined.

Whitney from customer service was absolutely amazing. She jumped in straight away, fast tracked my verification within minutes, and kept me updated the whole time. What could’ve been a stressful evening turned into a huge relief thanks to her.

Because of Whitney’s help, everything went perfectly and I’ll now be using Co Wheels exclusively going forward. It’s rare to find customer service like that – she genuinely saved the day

I used the service for a few months and found it very easy to set up and book cars. I had to call support once as a car wouldn't start - a nearby replacement was found immediately and another time to change my subscription - very quick to respond and sort out.

USE ENTERPRISE INSTEAD Dont bother wasting your time impossible to set up driver profile.app is terrible once puctures rejected cant upload new ones 20 emails later still not set up how there in business is beyond me give 1 star because cant give no stars. AVOID AT ALL COSTS tried for 3 days to set up does not work.

Helpfully sorted out my problem. I always like the friendly style of Co Wheels staff.

The support staff for Co Wheels are an awesome bunch. They're quick to respond and helped me sort out issues with my account. Gives me a lot of confidence to stick with Co Wheels as my preferred car club. Shoutout to Bobbie-leigh, she was amazing!

I used Co-Wheels for around three months and the service was generally fine at first.

Then I received a PCN that I wanted to dispute. Instead of giving me the chance to challenge it, Co-Wheels charged me a £25 “admin fee” and then took the full PCN amount directly from my account. I only got one email about this (which went to junk), and when I called twice to get clarity, I got no proper explanation.

Overall, really poor customer service and no resolution offered. I won’t be using them again.

Left wallet in car, was able to ring at 7am on a Sunday morning and have them unlock it for me.

Generally, cars always in good condition, very handy.

Excellent customer service provided by Connor. Quick efficient friendly and helpful.

Nothing but praise for CW. After two years membership any problem sorted out by a helpful team . Good choice of new cars in my town. I'm a pensioner and the great bonus is there is no age limit. I would recommend these guys any day. D Harding

Best takeaway

Used Co Wheels over several years and it is a great service. Cars are in good condition and clean and customer support has always been really good and responds very quickly. Just had to have licence check and response was very fast.

My partner and I decided to give up our car and join CoWheels. Their customer service has been excellent — always polite, efficient, and friendly. We’ve been really pleased with the support they provide whenever we need it.

Great service
The support team are always friendly and quick to help