Having lived in N.Wales during the 1970's and 80's my family have a fondness for the area to the extent that we return each summer staying in Llandudno. As my 75th birthday approaches my husband sugge... Se mere
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This perfume is divine, floral but fresh. I do have to apply in the morning and the afternoon as it doesn't last all day but that's fine.....I've had so many compliments about it, most importantly f... Se mere
Easy to order direct from their website. Arrived quickly, well packaged also in a presentation box, and in perfect condition. Fragrance smell is lovely. Very pleased with my purchase. Makes an ide... Se mere
Virksomheden har svaret
I have bought many pieces of silver jewellery from this company… and in comparison with my Tiffany silver the clogau standard is awful. It looks metal, not silver. I am so disappointed with how it we... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Clogau is a second-generation, family-run business based in North Wales, renowned for its distinctive designs and connection to Welsh heritage. For over 25 years, our growing range of fine jewellery has captured the hearts and imaginations of jewellery lovers across the globe. Every piece of jewellery we create contains rare Welsh gold; the same gold used in the wedding rings of members of the British Royal Family for over 100 years. From elegant rings and necklaces to bracelets and earrings, our jewellery is crafted to celebrate cherished moments and lasting memories. A meaningful choice for gifting or personal wear, each piece is a future heirloom to be passed down through generations. Celebrating an enduring connection to Wales, Clogau jewellery honours our legacy whilst embracing our future.
Our promise to you
Skrevet af virksomheden
- We're committed to delivering the very best for our customers
- We’re committed to exceptional craftsmanship, quality and thoughtful service.
Rare by nature
Jewellery containing rare Welsh gold
Every piece of Clogau jewellery contains the history and heritage of rare Welsh gold, first discovered in 1854.
Kontaktoplysninger
Sherbrooke House, 5 Kinmel Park, Abergele Road,, LL18 5TX, Bodelwyddan, Storbritannien
- 0345 606 8877
- sales@clogau.co.uk
- www.clogau.co.uk
3,8
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Clogau Store, Cribbs Causeway Bristol
I paid a visit to the Clogau store at the Mall, Cribbs Causeway in Bristol today. The staff, Charlotte and Dev were very helpful and friendly. I would definitely recommend this store and will be returning very soon.
15. september 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
We are always so delighted to hear when our customers are happy with our service and thank you for taking the time to contact us with such lovely comments. Please be assured that we have contacted our Bristol Store to let them know how pleased you were with your visit.
If we can assist you further in any way, please do not hesitate to get in touch.
I bought two items a ring and a…
I bought two items a ring and a necklace and took them both to get them cleaned at a local jewelleries. Once handed over to be cleaned they inspected both items as a matter of confirmation of the metals used. To my surprise I was told they are both silver and plated with copper. I feel very cheated considering I paid for gold and got silver. I WOULD STEER CLEAR!!!
21. september 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Many thanks for getting in touch regarding your Clogau pieces. We are unable to comment on the opinions of a third party jewellers, however we do want to assure you that at Clogau we only offer products in Silver, 9ct Gold and 18ct Gold.
All of our Silver pieces are advertised as such and do contain a touch of rare Welsh gold. This can be found in the rose 9ct gold element of our silver pieces.
Verification of this can be found via our hallmarks, provided by the Edinburgh Assay Office and the Clogau stamps inside the ring. Please see link below for information on this via our Clogau website - https://www.clogau.co.uk/pages/frequently-asked-questions-faqs
We do rhodium plate our silver pieces of jewellery to keep the super vibrant white colour and to add a protective hypoallergenic layer to our pieces making them suitable for those with sensitive skin. We do want to assure you that this is common practice and our silver pieces are not plated with copper.
If you require any further information from ourselves or if we can provide any further specific detail on your pieces, please email us at sales@clogau.co.uk and we would be very happy to help.
Do not buy from this company!
Do not buy from this company - extremely poor quality products and the company doesn’t communicate at all when there’s issues.
Read other reviews on warranty and quality!
Company not to be trusted!
3. september 2024
Uopfordret anmeldelse
Could not ask for a better experience…
Could not ask for a better experience purchasing our wedding bands. The Bristol team were wonderful, even remembering the little details of our wedding each time we came in. My custom band was perfect, and the customer care and service was second to none. Definitely recommended!!!
11. august 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Many thanks for your recent review and for your kind comments. We are so delighted when our customers are happy with our service. It is always so lovely to hear, and we are so pleased that our amazing store staff were able to help you on such a special occasion!
If we can assist you further in any way, please do not hesitate to get in touch.
Amazing company
I have purchased numerous items from Clogau Gold and absolutely love the brand. A bracelet broke and I emailed to see if they carried out repairs, I received an email by return with full instructions of how to proceed. Item received today, repaired and returned promptly. I cannot recommend this company enough and will soon be adding to my collection. A special thanks to Lydia for her excellent customer service.
31. juli 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Thank you so much for taking the time to leave this lovely review, we will be sure to pass your comments on to all involved and we hope to see you again soon!
Clogau bracelet…
I purchased a bracelet from qvc which came from clogau , I can’t deny it really is lovely but I rang clogau customer services to get my 2yr warranty which I wanted because its on elastic and you never know if it’s going to snap! BUT they won’t let me have the 2 yr warranty as it has to be done online only !!! I’m not online so this is a problem not just for me but probably a few other people as well. Considering the price of this bracelet I am disgusted. Just beware if you are not online. I’m not sure yet but this could be a return .
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Hi Tina, thank you for getting in touch with us.
All of our Clogau pieces come with a one year warranty from purchase date as standard, our warranty can be extended by another year by filling in our online form.
Please rest assured that if any issue was to arise with your bracelet you would be able to return it to us for assessment at any time and our customer care team are here to help with the process.
Diolch Clogau
I purchased the Princess Diana Sapphire Affinity bracelet and unfortunately an elastic within the bracelet snapped.
I contacted Clogau’s sales department by email and received a prompt response. My item was repaired and returned to me in under a week. I received updates throughout.
Thank you very much! 😊
13. juli 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Many thanks for your kind comments.
We are always delighted to hear when our customers are happy with our service, and we are so pleased that you have received your bracelet from our repair team!
Please do not hesitate to get in touch if we can be of any further assistance.
Poor quality and non existent customer service
I purchased a the gold honey bee pendant and chain. It broke after 11 months. I returned it special delivery and it was delivered to them. After1 month I called and they couldn’t find it. The girl I spoke to said she would get the returns department to see if they could locate it and call me back. Two weeks later I had heard nothing so called again, they had no record of my first call and needed to check with the returns department as first call suggested, I received no call back so 1 week later called again to be informed they couldn’t find it. I pointed out the terrible service I had received and asked what they would do about a replacement. It was agreed a replacement would be sent with a £50 voucher of goodwill. I had to call again to chase up the replacement, only to be told it had not been actioned. I informed them that if I didn’t receive the replacement within 5 working days I would begin legal action. The replacement arrived but I have never received the gift voucher. I would advise anyone against purchasing this jewellery, it is hugely expensive for the quality and customer service is the worst ever .
31. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
We are extremely sorry to hear that you have experienced an issue when returning your Clogau item to us, we would always like the opportunity to rectify problems for our customers where possible as it is very unusual for this to happen.
If you could please call our Customer Service Line on 03456068877, or email us at sales@clogau.co.uk, we will of course look into sending you the £50 voucher that was agreed initially.
Please once again accept our sincerest apologies for any disappointment caused during this time.
Kind regards,
Clogau Gold
Absolutely speechless
Absolutely speechless, outstanding service. Second pair of clogau earrings which I love, I lost one no idea how it fell out, within 3 days of contacting asking for a price to replace the lost one, received free of charge a beautiful new pair with their compliments, blown away
11. juli 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Many thanks for your kind comments.
We are always delighted to hear when our customers are happy with our service, and we are so pleased that you love your earrings.
If we can assist you further in any way, please do not hesitate to get in touch.
Kind regards
Clogau
Worthless warray
Bought a bracelet for my wife at over £500. Had to return it twice as the clasp broke. They advertised a 2 year warranty but dispute everything regarding the quality of their products. All they offer is a credit note. Poor poor customer relations. Buyer beware.
10. juli 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
We are extremely sorry for any disappointment that has been caused during this time. Our 2 Year Extended Warranty covers you for a free repair service for any damage that may occur within this time, and unfortunately your item was outside of the refund period, therefore a repair service or gift card has been offered as an alternative. If you wish to discuss this further, please may we advise contacting us at sales@clogau.co.uk, or phoning our Customer Service Team on 03456068877.
Wonderful customer service
Wonderful customer service. I bought one of their lovely rings from a local jeweller. but accidentally entered the wrong model number on line when registering it for the warranty. Emailed them explaining and they responded immediately and were so helpful. Lydia in Business Support corrected it at once and could not have been nicer or more helpful - even though it was my mistake! Excellent company - and beautiful jewellery.
24. juni 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
We are always delighted to hear when our customers are happy with our service and thank you for taking the time to contact us.
If we can assist you further in any way, please do not hesitate to get in touch. with our customer service team.
Overpriced
My fault for buying an extreme example of fashion jewellery. My wife likes the pendant; luckily she doesn’t know how much it cost. I received a 10% discount for signing up to emails, but £190 for a tiny necklace and pendant with about £20 (I’m being generous) of intrinsic worth is extortionate. Also, what is “Rare Welsh gold”? It is the same as, and indistinguishable from, any other sort of gold. The fact that there isn’t much gold left in Wales is undoubtedly a shame but shouldn’t be an excuse to charge the earth. The necklace arrived rattling about in a little box. I shan’t make the same mistake again.
3. juni 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
We are very sorry to hear of any disappointment caused this is never our intentions to dissatisfy any of our customers. If you wish to return this item to us within your 30 days of purchase we can of course process through a full refund of the item for you this would be no problem at all. Gold mining no longer takes place in Wales, making Welsh gold one of the rarest golds in the world, once again we are very sorry for any disappointment caused if you wish to discuss this further please contact our customer service team on 03456068877
Do not order online from Clogau
Do not order online from Clogau.
Goods have not been delivered more than 4 weeks after ordering and Clogau refuses to refund even though the courier company cannot locate the item.
Appalling service.
5. maj 2024
Uopfordret anmeldelse
It’s my 70th coming up and my dear wife…
It’s my 70th coming up and my dear wife ask me what do I want for my special birthday.the reply I gave was a new watch. Due to us over the years has supported Clogau gold a company well know in wales for our gold accessories etc and must say always a quality service given..due to us been in Cardiff for a few days me and my husband wentin clogau shop and must say very impressed with choice and quality of men’s watches. Also shop assistant was polite and caring but didn’t know any technical information about the £550 watch that we were interested in. Anyway I wanted to support local clogau gold shop that was in carmarthen town. So we went in a few days to Carmarthen branch and ordered a special watch for my husband birthday.but I must stress Carmarthen store was as good as Cardiff in politeness but no training was given to staff about how technical the workings of a £550 watches works etc.also no wrist measuring tool just guess work. Anyway what I am trying to say is please get your lovely shop assistants trained.so when customers like me who wants to support a welsh company that they are up to date and give us confidence of buying from clogau gold.just hope really when my lovely wru watch returns to me after a few weeks removing linkages to fit my wrist that the guess work will be a good fitting?
31. maj 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello, and thank you very much for taking the time to leave this review. We do welcome all feedback and will of course pass along your comments to our management regarding the training of store staff.
Thank you very much again for taking the time to contact us, and we do hope you love your watch once you have received this back from having the links adjusted!
Please do not hesitate to contact us again should you require any further assistance.
Kind regards,
Clogau Gold
I have owned clogau items since I was…
I have owned clogau items since I was young adult and always loved all the products. Recently one of my elastic bracelets broke, through general wear and tear it did break. It the first one that has broken on me.
I was passing by an outlet shop in Chester and mentioned this, they advised they could take a look and see if it could be repaired but may be at a cost. It got sent away three weeks and I hadn’t heard back until I got a knock on the door this morning.
Inside my special delivery box was my fixed bracelet, in a box with a new cleaning cloth. I was amazed.
Such fantastic customer service! Thank you so much!
30. maj 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Thank you so much for taking the time to leave this review, we are always delighted to hear when our customers are happy with our service. Please do not hesitate to get in touch should we be of any further assistance!
I've just bought a clogau womens watch
I've just bought a clogau womens watch, but I wanted a longer watch strap.the watch itself is beautiful x
25. april 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Thank you so much for taking the time to provide this positive feedback and we are so pleased to hear that you are happy with your watch.
If you would like to contact our customer service team with some further information, we can certainly look into alternative watch straps for you.
Kind Regards,
Clogau.
Excellent Service
I damaged my bracelet and sent it to Clogau for repair, it was returned to me within 5 days and repairs completed free of charge. I love their products, I am an avid collector, I hope one day to have a worthy collection to gift to my granddaughters so the love of Welsh Gold continues.
17. april 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Thank you so much for taking the time to provide this positive feedback and we are so pleased to hear that you are happy with your experience. We do endeavour to process all returns as quickly as possible and thank you for your kind comments.
If we can be of any further assistance, please do not hesitate to contact us.
Kind Regards,
Clogau.
I bought the Honey Bee ring at the cost…
I bought the Honey Bee ring at the cost of £430 online at C W Sellors Fine Jewellery, there is no real quality to this piece, It looks cheap and it is very thin it has none of the quality of the pieces I bought in the 90s, l will never buy Clogau again as far as I am concerned it's a rip-off.
12. april 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
We hope you accept our sincere apologies for any disappointment caused by this. Although we have received excellent feedback on this Clogau item, we appreciate all feedback and we thank you for your comments.
Images go through several editing stages before being published and intend to give a visual description of any colours, stones and finer detailing. These may differ slightly, at times, to the product advertised following production.
If we can be of any further assistance, please do not hesitate to contact our customer service team.
Kind Regards,
Clogau.
Made in china
Made in china. The 1 star is because clogau jewellery is made in china. And for the prices they charge absolutely disgusting. I just found this out right now. No wonder this country is going to the dogs with big business doing stuff like this.
4. april 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Originally, all Clogau jewellery was manufactured in North Wales, but in 2005 the decision was made to move production overseas in an attempt to fulfil customer demands for shorter manufacturing and delivery times, and to sustain the growth of the brand.
The change has meant that the costs to both customer and company have been reduced, and customers now receive their jewellery with 2-3 working days, instead of several weeks. It has also meant that we can keep up with the demand for Clogau jewellery on the high street and, increasingly, internationally.
The majority of Clogau jewellery is made up of multiple components due to the addition of Welsh gold (usually in the rose gold detailing), thus complicating the manufacturing process. A team of dedicated employees are responsible for creating jewellery of the utmost beauty and quality.
We are happy to confirm each piece of Clogau jewellery contains a constant percentage of Welsh gold within the gold element of the jewellery.
We understand that customers and collectors of our jewellery need some assurance that Clogau contains Welsh gold and that the percentage is safeguarded so we have a meticulous quality system of assurance in place which ensures that the percentage is constant. These systems are audited annually by Edinburgh Assay Office and a separate certificate of assurance is issued each year.
If we can be of any further assistance, please do not hesitate to contact us.
Kind Regards,
Clogau.
Purchased items in stores have always…
Purchased items in stores have always had no issues but...... The online services using the online shop is beyond poor. Basic responses using the built in contact us system..... Nil. Email..... Nil. What's the point in having methods of communication if your staff can't respond to them.
15. februar 2024
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
We hope you accept our sincere apologies for all inconvenience caused. It certainly is not our intention, as a company, to dissatisfy our customers and appreciate all feedback to improve where possible. We do monitor our emails daily and endeavour to respond as quickly as possible, however we do apologise if you are yet to receive any correspondence. Please email sales@clogau.co.uk or contact our customer service team on 03456068877 and we will look into this for you.
We look forward to hearing from you shortly.
Kind Regards,
Clogau.
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