Having lived in N.Wales during the 1970's and 80's my family have a fondness for the area to the extent that we return each summer staying in Llandudno. As my 75th birthday approaches my husband sugge... Se mere
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Se, hvad kunderne siger
This perfume is divine, floral but fresh. I do have to apply in the morning and the afternoon as it doesn't last all day but that's fine.....I've had so many compliments about it, most importantly f... Se mere
I have bought many pieces of silver jewellery from this company… and in comparison with my Tiffany silver the clogau standard is awful. It looks metal, not silver. I am so disappointed with how it we... Se mere
Virksomheden har svaret
Easy to order direct from their website. Arrived quickly, well packaged also in a presentation box, and in perfect condition. Fragrance smell is lovely. Very pleased with my purchase. Makes an ide... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Clogau is a second-generation, family-run business based in North Wales, renowned for its distinctive designs and connection to Welsh heritage. For over 25 years, our growing range of fine jewellery has captured the hearts and imaginations of jewellery lovers across the globe. Every piece of jewellery we create contains rare Welsh gold; the same gold used in the wedding rings of members of the British Royal Family for over 100 years. From elegant rings and necklaces to bracelets and earrings, our jewellery is crafted to celebrate cherished moments and lasting memories. A meaningful choice for gifting or personal wear, each piece is a future heirloom to be passed down through generations. Celebrating an enduring connection to Wales, Clogau jewellery honours our legacy whilst embracing our future.
Our promise to you
Skrevet af virksomheden
- We're committed to delivering the very best for our customers
- We’re committed to exceptional craftsmanship, quality and thoughtful service.
Rare by nature
Jewellery containing rare Welsh gold
Every piece of Clogau jewellery contains the history and heritage of rare Welsh gold, first discovered in 1854.
Kontaktoplysninger
Sherbrooke House, 5 Kinmel Park, Abergele Road,, LL18 5TX, Bodelwyddan, Storbritannien
- 0345 606 8877
- sales@clogau.co.uk
- www.clogau.co.uk
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What a wonderful store to visit
What a wonderful store to visit! The manager is super efficient and solved my issue straight away! Would highly recommend using this store. Can’t praise the staff and management enough! Keep up the good work!
1. juli 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
We are so pleased that you enjoyed visiting our store and that you are happy with the service received. We hope to see you in store again soon!
Best wishes, Clogau.
All That Glitters is Not Gold
I had a very unpleasant experience with the manager of Clogau Conwy recently. I went in to the Conwy shop to discuss an issue, that she agreed to sort out. When the issue wasn't resolved I went in again to politely ask the manager to honour our agreement. One attendant was looking after a full shop of customers. The attendant went to get the manager who when she saw me, went to each customer who had already been seen by the other woman and asked if she could help them. This was done in an obsequious manner to make a point to me – she knew I had asked to see her but was going to keep me waiting deliberately while she performed this sarcastic act. I was quite taken aback as she had been polite and friendly before, I'd even showed her the Clogau jewellery I was wearing that day. I then began to politely ask her to honour our agreement, but she cut me off saying that she did not have to speak to me. She said this in a loud imperious, rude and nasty voice in front of the attendant and all the customers who turned to look. I asked for her boss’s number and she said she did not have to tell me anything, again in a very rude and nasty manner. I have no idea why she behaved like this, which left me shaken, upset, embarrassed and in tears and must have been shocking for the customers too. I wrote to Clogau and received a denigrating, humiliating and threatening letter back from the business manager chastising me for my 'behaviour.' I can only wonder about what the manager said to her, but they did not tell me in their response. Neither the business manager nor the manager seemed to care at all that I was a Clogau customer who has bought numerous pieces from their stores. Since this experience I have heard from two other businesses in town who have had bad experiences with Clogau. They have only been in Conwy for a matter of months and this is a small town so word gets around. Given the way I have been treated, I intend to sell my Clogau jewellery, as I can’t imagine wearing it again. I have also looked at other peoples experiences and see that employees have reported a bullying and toxic culture which chimes with what I have heard and read locally. In line with what many reviewers say, Clogau is badly made. The insert of shell in my ring fell out very soon after buying it and the necklaces I have are thin and tangle easily. The earrings, like the management are very sharp - some customer service training is definitely needed from the shop floor to the business manger. I have also discovered that the jewellery is made in China and not in Wales and is only 1% Welsh gold, so it does feel like a bit of a con - scratch beneath the surface of this company and it seems very ugly indeed.
27. maj 2023
Uopfordret anmeldelse
Sent my clogau cariad pendant back to…
Sent my clogau cariad pendant back to clogau gold of wales as it was tarnished so badly it was black and unwearable. They wanted to charge me for getting it fixed, even though my friend had exactly the same problem with hers and was fixed free of charge! I am so angry and disappointed, ad I have been a loyal customer for many years! This is a premium brand , customer service is very poor. Won’t be buying again
20. juni 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
We are sorry to hear that you are disappointed regarding your returned Cariad pendant. We have looked into this and can see that unfortunately due to the condition this pendant was returned in, it would be a chargeable repair. All returned items are sent for assessment before we quote for any repair charges, during this assessment they will confirm if there is a manufacturing fault or how much this repair would cost. As our warranty only covers manufacturing faults, any other repairs would remain chargeable.
If you would like to discuss this further, please do contact our customer service team.
Kind Regards,
Clogau.
Onyx Signet Ring
Loved the Onyx Signet Ring but really disappointed as I had to return it 4 or 5 times due to the stone falling out each time. Staff were great but after the last time the stone fell out i had to settle with a ring I didn't want as much as I didn't want it to happen again as I live in Australia and was heading back that week. The stone in the ring is just secured with a little drop of glue so seems to fall out really easy, one ring only lasted 2 days before the stone fell out. Really disappointed with the rings quality as I loved the look of it.
29. maj 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
We hope you accept our sincere apologies for any disappointment caused as this is not something we aim to do as a company. This is very unusual to happen and we always try to resolve any issues as quickly and efficiently as possible. If you are unhappy with your current item, please do not hesitate to contact our customer service team so we can look into this for you. We hope to hear from you soon.
Kind Regards,
Clogau.
Don't keep their word and poor service
I wanted to use a discount code while purchasing a ring and also purchase two commemorative badges (they would have cost £8 each using the discount) but as they had an offer one was free I was unable to purchase the badges while using the code.
I messaged before making a purchase as I was hoping they could fix the glitch and remove the free badge option so I could make my purchase. They assured me that they would just send them to me for free after I sent the order number. I was surprised as I was more than happy to pay but delighted that they offered them for free. I clarified it was two badges and it was made very clear there would be no problem.
They sent one badge and basically called me a liar for implying I had required two, I mentioned that it was all in the message stream and they could easily check (it was specifically mentioned in at least two emails) but they don't care.
****They have refused to keep their word.****
I have bought a lot of items for myself or as gifts for others and am disappointed at such poor service over £8.
*******UPDATE AFTER REPLY********
I contacted them like they suggested below but they clearly only suggested that to make themselves look reasonable to people reading the reviews.
It's like talking to a brick wall and they take no accountability for the fact they promised something that they didn't deliver and then lied about it.
1. juni 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
We hope you accept our sincere apologies for any inconvenience caused and that you are disappointed with the service received. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products.
Unfortunately, the Coronation pin badges were not available to purchase singularly as they were only sold as part of the promotion. Also, as stated in the terms & conditions, one free pin badge was given with every qualifying order – depending on stock availability – with a maximum of one free pin badge per order. This is why one pin badge was sent to yourself, however if you would like to discuss this further, please do not hesitate to contact us.
Kind Regards,
Clogau.
Updated response -
We are sorry to hear that you are disappointed with our response. I have looked into this further and can see that we did send you one free pin badge as you placed one order, and as per our terms and conditions only one pin badge was sent per order. If we can be of any further assistance, please do not hesitate to contact us.
Kind Regards,
Clogau.
broken gold insert for the third time
For the third time, this ring has broken. First time it was reluctantly repair by Clogau themselves. Second time it was repaired by a local gold specialist. The material and pierced design appears to be very brittle and not durable enough for day to day wear. My wife is totally dissatisfied having purchased many pieces of Clogau.
It won't be repaired for a third time.
2. juni 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Firstly, may we thank you for taking the time to write to us. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products.
At this moment in time, we have investigated your Complaint, and can only apologise for this. Our specialists carry out each and every repair to a very high standard and after every Clogau repair, you are eligible for 1 year's warranty. Unfortunately, as your item has been taken elsewhere to be repaired, this will have invalidated your warranty with ourselves. However, we would be more than happy to look into this for you if you are willing to return your item to us again.
We also hope this experience does not deter you from contacting us directly and your faith has been restored somewhat.
Kind Regards,
Clogau.
Kensington Love Story Pendant
Bought Kensington Love Story Pendant from Clogau on line and customer service and delivery excellent.
I love the pendant but find the chain very fragile and knots very easily. Also the extension links I feel are too large for the chain. I'll probably use one of my better silver chains and enjoy wearing this lovely pendant
6. marts 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Thank you so much for leaving us a review, we are really pleased that you love your new pendant!
If you did want us to shorten the chain for you or remove any links, of course, this is something we can do for you. Please do let us know if we can be of any assistance with this.
Bought white gold wedding ring which…
Bought white gold wedding ring which turned yellow after a couple of months. Email sent but no response.
26. januar 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hi Beverly, thank you for leaving us a review with your recent experience.
We're very sorry to hear you are experiencing some discolouration on your ring.
As is nature of white gold rings as they are, of course, not pure gold, but are an alloy of gold which more often than not is mixed with an alloy whiter in colour. Whatever combination the alloy is, it still remains a yellowy colour. To get the clear white colour, white gold rings are plated with rhodium. Rhodium is highly reflective, extremely durable and does not tarnish easily. We would expect natural erosion to occur over time and understand that the main concern to our customers is with the rhodium wearing off. This can happen prematurely for multiple reasons, including contact with any harsh chemicals or cleaning products etc.
We can of course, re-rhodium plate any white gold ring for you. Please follow our online returns policy to return the ring to us and we will get to work on this right away.
Unfortunately we are unable to see any email from yourself under the name on this review. Please accept our sincere apologies that this correspondence has not made it's way through to us, however, we would be very happy to help if you could email sales@clogau.co.uk or call us on 03456068877.
We look forward to hearing from you soon.
Clogau
Cardiff branch
Cardiff branch
I was in Cardiff branch today hunting for the perfect birthday present for myself.
A lovely young lady I believe her name was Kate or Katie wow what a lovely lady.
She was super nice helped me get my 3 clogau rings cleaned. helped me with styles even though I couldn't choose at the time she made me feel so valued even though I felt bad about not choosing. She was an absolute delight and fun to talk to.
I did choose in the end and have a ring coming from your website.
9. maj 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Thank you so much for writing these kind comments and we are so glad that you enjoyed your experience in store. As a company we always aim to help every customer whether they are purchasing in store, online or just browsing our products. I will pass these comments onto the Cardiff store and this staff member will be acknowledged for the service provided.
Kind Regards,
Clogau.
Fantastic customer service
Visited your Chester store and was served by Amanda. Professional, knowledgeable and do helpful. It was a pleasure to visit the store. Such an asset to your company and no doubt will be calling in again
6. maj 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Thank you so much for taking the time to provide this positive feedback and we are so glad that you are happy with the service received. These kind comments will be passed onto the Chester store so Amanda can be recognised for this.
Kind Regards,
Clogau.
Past present future Ring
Received a ring for my birthday 22nd July 2022. Loved it. Was perfect. October 2022 I lost a gem stone. After emailing back and forth fast forward to beginning April 2023 and I took it into Clogau store. (I live 100 miles away from nearest store.) Got a replacement under warranty. Looked like the replacement was a reject as the gold had a very sharp pointy edge and I had damaged clothing. Tried for hours to get through to customer service to no avail. Sent a complaint form through website. Head-office emailed and said I needed to call. I emailed back and refused as after 7 hours they were going to call me. Got ring sent back and replaced. Replacement arrived today. Wore it for 6 hours and gem stone fallen out. I’m absolutely livid so I’ve got to do the whole carry on again. So 3 rings in 10 months and it’s still faulty.
5. maj 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
We hope you accept our sincere apologies regarding this. We can see you have emailed our customer service team and as stated in our replies we would like to get this rectified for you as quickly as possible. As mentioned in our emails please return this item to our head office and we will reimburse your postage cost to do so, once the item is received here we can exchange this straight away and send the item on a next day delivery to you.
We hope to resolve this for you to the best of our ability.
Kind Regards,
Clogau.
I bought a past present future bangle…
I bought a past present future bangle which has arrived and exactly as ordered, unfortunately the whole experience has been tarnished by Clogau customer service, when I ordered the bangel I took advantage of the introductory offer I was given a code to enter at checkout which was accepted but the full payment was taken off My card I emailed Clogau immediately no reply I emailed them again 3 days later and still no repy
20. april 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Firstly, may we thank you for taking the time to write to us. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products. We do appreciate all our customer feedback comments too, whether these are positive or negative, and do take these on board to improve where we see possible. We aim to answer every email as quickly as possible and can't see anything outstanding. Please email us again with further information so we can look into this for you, alternatively if you would like to call our customer service team this can be dealt with straight away. We are so glad that you are happy with the product, and we would like to rectify this issue for you to the best of our ability.
Kind Regards,
Clogau.
Me and my husband used clogau for all…
Me and my husband used clogau for all our wedding jewellery we bought both wedding rings necklace earrings and bracelet after getting married my wedding ring was causing a painful rash on my finger I have contacted clogau about four times about this asking if there is anything they can do to help even willing to pay for help I went in store twice sending them two emails gave my contact phone number and told by store staff that I would be contacted but clogau have not contacted me at all this is rude and disrespectful even if the answer was no they can’t help they could of contacted to say so but nothing from them at all I will never buy from them again and I am going to put this on all social media platforms I am disgusted and disappointed with there aftercare they take your money and then ignore you the date is approximate
7. januar 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hi Anna, we're very sorry to hear you're experiencing a problem with one of our products. Unfortunately we are unable to see any contact or query of this nature under the name left on this review. Please could we ask that you send all of your details in to sales@clogau.co.uk and we can get in touch with you directly from there.
We look forward to hearing from you shortly so we can investigate this properly for you.
Kind regards,
Clogau
We recently visited the Carmarthen…
We recently visited the Carmarthen branch and all 3 members of staff that we met were super helpful, so polite and courteous. Nothing was too much trouble and we were able to spend much time deciding and trying on the rings. Stephanie was very patient and gave us much needed advice. We would have no reservations in recommending the Carmarthen branch and staff.
30. marts 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Thank you for taking the time to provide this positive feedback and we are so glad that you are happy with the service received. We will pass this feedback onto the Carmarthen store so they can be recognised for this.
Kind Regards,
Clogau.
I bought a complete charm bracelet many…
I bought a complete charm bracelet many many years ago , unfortunately lost and unable to claim during transit from Aussie. But paid over £1,600 in 1980’s . Unfortunately when I approach company to purchase what I actually lost , was told all welsh gold is a actual sent to China , then designed. So basically is this actually welsh gold???. As for a company true to our Welsh heritage, should actually be made and designed in our country, to keep our heritage. It’s a absolutely disgusting also a hurtful embarrassment to our culture.
29. marts 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
We are so sorry to hear that you have lost your Clogau item, if you would like to email / call our customer service team we can definitely see if this is still available to re-purchase.
Originally, all Clogau jewellery was manufactured in North Wales, but in 2005 the decision was made to move production overseas in an attempt to fulfil customer demands for shorter manufacturing and delivery times, and to sustain the growth of the brand.
Regarding the Welsh gold content, We are happy to confirm each piece of Clogau jewellery contains a constant percentage of Welsh gold within the gold element of the jewellery. The percentage has always been the same and remains a closely guarded family secret and within the majority of our jewellery. Welsh gold is combined with World gold and usually placed within the rose colour gold element of the jewellery.
We understand that customers and collectors of our jewellery need some assurance that Clogau contains Welsh gold and that the percentage is safeguarded so we have a meticulous quality system of assurance in place which ensures that the percentage is constant. These systems are audited annually by Edinburgh Assay Office and a separate certificate of assurance is issued each year. You can find our Assay statement on clogau.co.uk.
If we can be of any further assistance, please do not hesitate to contact us.
Kind Regards,
Clogau.
After loving Clogau and an…
After loving Clogau designs and an owner of the Tree of Life wide ring £600 - 800, a bracelet £1200.00, necklace £? earrings £? Plus a few silver and gold items.... Necklaces and bracelets I'm no longer impressed.
I had to return two bracelets after the catch broke shortly after receiving them. I dare not go out in the bracelet for fear of it failing again. Disappointed that clogau is now made in China. My sister has just had her second ring break in under two years.
To sum up clogau.....
POOR QUALITY for the prices charged. The postage to return faulty goods are not refunded which is a poor policy.
I will not be buying anymore items and will ensure I am removed from their mailing list.
24. marts 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Firstly, may we thank you for taking the time to write to us. We would like to send you our sincere apologies for the recent experience with your Clogau bracelets. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products. We do appreciate all our customer feedback comments too, whether these are positive or negative, and do take these on board to improve where we see possible. All Complaints that are forwarded through to the Clogau Head Office are dealt with accordingly, with the aim to satisfy all our customers.
If you are still unhappy with your bracelets, please return them to us so we can assess them for you. Alternatively, if you would like to email / call us with some further information regarding this, we would be more than happy to help and rectify this for you to the best of our ability.
Regarding postage costs, unfortunately we do not offer any pre-paid labels however if your items are under warranty, we can refund your postage cost with no problem at all.
If you have any further questions, please do not hesitate to contact us.
Kind Regards,
Clogau.
I emailed Clogau Gold to ask whether…
I emailed Clogau Gold to ask whether they could advise on who might repair a bracelet I had had for some years. Emails were answered promptly, in a friendly and personal way and Clogau undertook the repair themselves at no charge. Fantastic service. Llongyfarchiadau!
16. februar 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Thank you for taking the time to provide this positive feedback and we are so glad that you are happy with your item, as well as the service received.
If we can be of any further assistance, please do not hesitate to contact us.
Kind Regards,
Clogau.
Customer service is horrible
Customer service is horrible. Website lacks tax information. Price does not contain VAT. They send a wrong bill and refuse to correct it.
I wanted to make myself a 10th wedding anniversary gift and got myself a charm bracelet. The price on the website was 119£, which corresponds to 154.41€ on the day of purchase. I paid 154.41€ (now you cannot do it anymore) and assumed that as the UK price contains VAT, in my order taxes has been also included. Unfortunately, later I learned they were not. That means that my price was 20% higher than listed because I had to still pay EU import taxes. Mine were especially high because I got a bill from Clogau for 154.41£ although I paid 154.41€. They refused to send a correct bill.
6. juli 2022
Uopfordret anmeldelse
Besvarelse fra Clogau
Hi Anna, thank you for getting in touch with us regarding your recent shopping experience. We are sorry to hear that you were disappointed with the prices that were charged. We have looked at the correspondence with our customer service team and we are terribly sorry that we were unable to send a revised invoice as, following a thorough check, we can confirm that the initial invoice was charged correctly. Therefore it would have been fraudulent for us to amend this for you.
Following Brexit, any items sent from the UK to Europe are subject to import duties and taxes. It is the customer’s responsibility to accept delivery of an order from the courier and pay any duties and taxes arising in the destination country to a non-UK delivery address. These charges can range from 5-30% depending on the country and can sometimes include an administration fee. If you refuse to pay any duties and taxes arising in the destination country to clear the goods the courier will be unable to deliver them.
We are really sorry if these additional charges were disappointing, unfortunately we are unable to influence these charges.
We trust the above to be in order and if we can be of any further assistance please do not hesitate to contact us.
Non existent customer service
As with other reviews, customer service is a complete waste of time. I've filled in the returns form 4 times, nothing happens, you submit the form, it goes blank and that's it, no response from clogau. I then tried to reply to the order confirmation email, which it says you can do, still no response. Absolutely dire, they take your money but seems they aren't particularly keen to give it back in a refund. Wouldn't recommend buying on line would rather go to the shop next time, if there is a next time
9. marts 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Hello,
Thank you for getting in touch with us regarding your recent online experience.
We launched a brand new website last week and we have had a few teething issues with our returns page since this time. our tech teams have been working really hard to get this resolved for us and we're really happy to report that this is now all working again and we do apologise for the inconvenience caused by this and would like to thank you for your patience whilst we resolved these issues.
We have responded to all of our emails up to date, if you could please provide some further details including your email address or name we will be able to take a look into this for you.
In the meantime, if you do not wish to arrange your return online, you can always fill in the returns form on the back of the invoice received inside the parcel and return it to the following address:
Returns Department
Clogau Gold of Wales Ltd
5 Kinmel Park
Abergele Road
Bodelwyddan
Denbighshire
LL18 5TX
Once again, please accept our apologies for the frustration whilst this was being corrected on our website.
Kind regards,
Clogau
Happy
Had a beautiful pendant bought for my birthday ( Past Present Future Pendant) and the matching ring for Christmas, absolutely beautiful. Angela at our local Broughton store was very friendly, welcoming
and helpful on both occasions.
28. februar 2023
Uopfordret anmeldelse
Besvarelse fra Clogau
Thank you so much for your wonderful feedback, we will certainly ensure that this is passed on to our Broughton store team and Angela for acknowledgement of their service.
We hope to welcome you in store again very soon and if we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Clogau
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