Clayton Hotels Anmeldelser 

I stayed in room 201 and left my phone charger I tried ringing the hotel but got know answer. When I can back from my holiday I went to the hotel reception to ask if they had found it the guy on the desk said he could not get hold of housekeeping and gave me an e-mail address to contact them. The e-mail was wrong so I contacted reservations who said they would forward my querie to housekeeping, I have had no response from them at all I find this appalling that they can’t be bothered to respond and looking at comments from other guests it seems quite a lot of things go missing. I wait for your response SusannLeach

No customer service what so ever at the Clayton Manchester airport. We paid £150 for 2 adults & a child, no breakfast included in the price. The room was very dingy, there was no milk available for the tea/coffee facilities. Due to being in a rush we had left some belongings in the room, I’m still waiting for an update about these, 1 week on. I appreciate it’s not the hotels fault that we stupidly left things behind, but the service trying to retrieve/locate the goods is appalling. We left 2 electric razors & a brand new camera battery & lead, value in excess of £250 & so far the items cannot be found, with very little communication & staff promising to return calls & not following this through. If the items are not returned then this hotel has some dishonest staff working for them!! The best thing about this hotel was the chaps that rode the transport that escorted us from the airport to the hotel & vice versa, very pleasant & hard working helpful men.

Hello, I have complaint directly to the Clayton Hotel at Manchester Airport about my complaint of noise and poor service, although they won’t take responsibility for the noise. They did offer a free upgrade and free breakfast if we stay again, which I will never stay again with this hotel or the brand. Why would we want to return when the main point was to get sleep before a flight.
We had a early morning flight and needed to be up at 3.00am, after dinner we went to bed, watched a bit of telly. Although it was challenging and frustrating to get any sleep, there was doors banging all night, a car alarm went off just as we got to sleep. The room above when the shower run, tap run, toilet flushed there was water noise in our room. Needless to say we didn’t get any sleep. We put the TV back on at 13.00am. You might say why didn’t we ask for a change of rooms, to be honest I did not feel like getting out of my pjs, packing and resettling in another room, and I doubt we would have not slept as we were so angry. I am disappointed that the hotel doesn’t seem too interested in the noise complaint.
Service in the restaurant was terrible, at one point there was 10 staff around the bar and front of house, it was clearly the start of the shift as they were all greeting one another - hugging and gossiping, needless to say service was not good. Halfway during the meal, we tried to get the attention of the staff for extra drinks, when we did order, 10 minutes later we were still waiting, the drinks had been poured although sat at the bar whilst staff were talking amongst themselves. My husband managed to get the attention of a staff member and advised our drinks were sat on the bar top, she apologised and saying they didn’t know which table the drinks were for. It wasn’t exactly busy at 4.30pm, so doubt they could cope with a busy restaurant
In addition, the hotel was the transfer to the airport was an issue. As it was early in the morning, and we were both tired, we thought the driver asked us how many were travelling. When he skipped terminal 1, we realised that perhaps he wanted to know the terminal - although I don’t think the driver's first language was English and with a combination of us been tired it was misinterpreted. When everyone got out at terminal 2, my husband explained we needed to be at terminal 1. The driver was very angry with us, he did not have to say anything it was all in his body language, shaking his head, throwing the cases back in the van, not acknowledging our apology, driving aggressively and then literally throwing our cases on the road when we got to terminal 1. I think if we were not tired, we would have challenged his behaviour and attitude, it was shocking. If you are after a peaceful night sleep and good service - don't stay at this hotel. The hotel needs to consider some soundproofing and it was not worth the money of £246.00 (which did include parking for 8 nights).

Impressed by Jose’s friendly welcome & high-quality service!
I travel for business regularly and stayed at Clayton Cambridge in the past two years.
Lovely hotel but what I am more impressed is with Jose’s courteous, politeness and efficiency.
He was very professional and clearly could see he has a passion for providing the highest standards of hospitality and services to his guests. I was impressed with his enthusiasm and his genuine nature to be helpful. Cannot thank him enough for doing his job so eloquently and professionally.

Where do I begin? Giving two stars is generous, not because the hotel lacks comfort, but rather the front of house staff are appalling. That's quite a statement isn't it. There's also a young bar man who took great pleasure in telling me the hotel does not except Sterling. In fairness to the hotel, they don't except any foreign currency. However, the smugness with which this bar man declined the Sterling notes resting on the bar in front of him. Told me, all I needed to know about the level of training this young man has yet to receive. There was an observable low-level of hospitality etiquette rife during our stay. Let's break here, while I inject some positivity into this review. The hotel is impressive in its accommodation for children. It has a games room, with pool table, air hockey table (out of order), a dedicated paly room for younger children, mini-golf (outside), and a little play house built under the stairwell in the leisure area. The health & fitness staff could not have been more congenial, friendly and warm. My son wanted some change, I told him to go to the front desk, it was closer, he didn't want to. He said he didn't like how the front desk staff 'felt'.
Lets go back to check in. You never have a second chance, at a first impression. The front desk area lacks warmth. I gave my name, the staff member said "I don't have a booking, would you have used another name". I'd just driven 3 hours, I was tired, of all the different ways a front desk employee could speak to a guest. Do you think the Hilton tells theirs guests straight off, we don't have your booking? I can attest, they do not.
To be clear, I've worked for the Hyatt Corporation in America, and I've worked on the front desk. Here's some other ways it could have went, "Could I check I have the spelling of your surname correct?" "Would you have a booking reference that I could cross check with our system please?" and so on. Next, my card did not work in the hotel's card machine, I know, can you imagine my stress building. The Clayton front desk team now had the opportunity to show compassion, to reassure me that this situation could be ironed out. I had to ask if I could be checked in with a deposit of €200, I would go directly to a cash machine and get the remainder. Uncaring, lacking empathy, with looks of semi-distain, was what I received. Once the front desk supervisor gave the 'okay' for me to be given a room. I again asked where I find a cash machine, I was told a garage. Do you think I was given any directions? No I wasn't. They were too busy trying to get me to book breakfast, or dinner.
Not knowing where to go I drove around, found a garage, no cash machine. Not sure how I remained calm. I came across an AIB cash machine, in the city centre, out of order, and it then began to rain. I could have cried at this point. Further down the street, the Bank of Ireland, life saver that it is, was working. I withdrew the money for the hotel room.
Joseph, was the only staff member who seemed to have a personality. His chef can't cook rice though, and you get half a poppadum, with an unimpressive Indian vegetable curry. Why are you giving guests HALF a poppadum? Who is eating the other half, or are you just throwing it away!
There are few positives to the staff encounters I had. I was cold, and called the front desk to ask for a blanket. When someone from housekeeping came to my door, she brought a duvet, and it's cover. Holding them up, she then asked if I wanted her to put it on. If this was the only option, why wasn't the duvet cover already on the duvet. A person only asks this question, when they don't want to go to the trouble, I took it off her, and put it on myself. Don't even get me started on the toilet seat, dear god, wonky! You know when you sit down, and it shifts to the side, yep, each and every time I went to the toilet. Do you think I got the opportunity to tell anyone when I checked out, nope, not a chance, the queue was so long at reception. I took one look at another disgruntled female guest and thought forget this. There weren't enough staff on to check people out, or deal with guest's queries. The Clayton hotel looks good from the outside, but it lacks substance. Very disappointing. I will never use this hotel company again.

Clayton hotel 55 Portland street, Manchester.Value for money. Good prices for an amazing 7 star kind of experience. Clean. Fresh. Relaxing. Friendly. Breakfast Buffet value for money.Good customer services. Lounge available

The check in staff very efficient
Room very good
Bar staff great especially Carly a lovely personality

Filthy mattresses without cover, stuffy rooms, poor reception. Very bad experience at Clayton Hotel Dublin Airport. Never again

Absolutely disgusted at Manchester Airport Clayton! Our experience shows loyalty and gratitude no longer exists! We have booked this hotel since 2017 every time we have flown out of Manchester - & when I say we I mean 4 people, so a decent booking! When we have gone back through our bookings even to the most recent being November 21 the room price has gone up a ridiculous amount !! We were advised by someone at the bookings team to contact the hotel directly to see what they could do on price with our loyalty and we have received a response saying there’s nothing they can do except the £10 off that anyone can get - Well we will now take our loyalty elsewhere in future

Have run several events at the Chiswick Clayton Ballroom. Great space, the staff are very helpful. Library is a plus. Would recommend upgrading to the Executive King suite, worth the extra spend. Great team. Stephanie is always a great hostess, and a great contact.

I stayed in the Clayton Hotel, dublin airport. I was exhausted after busy few days and looking forward to relaxing before early flight.

However, I found that I had to clean the bath before using it. There remained the scum of the previous user around the otherwise clean looking tub.

Certainly not expected in these covid times when cleaning standards are expected to be high.

DON'T LEAVE YOU CAR AT THIS HOTEL!!!!!!!!!
This hotel offer a parking service while you are away on holiday. I paid £185 for it. On checking into the hotel, I parked in their car park and handed the keys into reception. Apparently they take the car somewhere else and then bring it back to the hotel car park on the day you return from your holiday. This worked as planned - on returning from my holiday I picked up the car keys at reception and drove home.
HOWEVER - a few days later, I received a parking fine of £100 for the day I left the car at the hotel. Then, a few days later, received another parking fine of £100 for the day I picked the car up from the hotel!!!!!!!!
DON'T USE THIS HOTEL PARKING FACILITY!!!!!!!!!

Stayed the night before flying from Manchester airport. And took advantage of the parking whilst in Barbados. Came back to find my new car covered in rat excrement; upholstery chewed; my coat eaten and air bag damage. Which has been confirmed today as damage from chewed wires. This also caused issues with the seatbelt sensors and door sensors. Contacted the hotel with no avail. Cost me in repairs and paying for it to be deep cleaned inside.

Photo evidence but it won’t let me attach on here. Have sent to The Clayton but they weren’t interested.

Arrived at the Clayton Cardiff to lovely friendly staff and check in was a breeze. There was only 1 lift working which wasn't the best as there were 11 floors. On arrival in the room we found we had only 1 bath towel after calling reception more towels were brought up. Nothing had been dusted I wish I had taken pictures. Thankfully the bedding and bathroom were clean. I guess they just forgot the dusting 🙄
We paid extra to have the deluxe room but I have no idea what was deluxe about it. We won't be staying here again

The Clayton hotel in Sligo was impressive to look at from the outside, but things changed once you go in. Small but neat reception areas, 2 tiny restaurants, very average food, but the worst was yet to come.
Old dated bedrooms, with deteriorating , scratched up furniture from the 70`s. Bath panel rotting and splitting, not sure how they are rated as 4 star, 2 star at best. Stayed there end of November for 2 nights as an anniversary treat for my wife, but very disappointed.

We stayed over at the Clayton Manchester in September, which (whilst very busy as travel had only recently been allowed again) was perfectly acceptable.

However, on our return, we found that our vehicle which had been left in off-site secure parking over the week we were away had been returned to the car park with a flat tyre. Whilst this took time to remedy, as a quick fix, we were still able to return home with the promise of an investigation and further contact from the hotel and parking management.

On attempting to get the tyre fixed, it became obvious that it had been driven whilst flat under the care of the hotel and would require replacing, which we did at our own cost.

Since that date we have not heard from the hotel or parking management with any explanation or results of their investigation, this was over three months ago.

As customer service goes, we think this is exceptionally poor.

Had afternoon tea yesterday at Clayton Hotel London E1 7AT. Food was awful dry scones, sandwichs made with the cheapest bread and filling. All cakes were choclate (we are not lovers of chocolate) asked if we could have some plainer cakes, given 2 very dry victoia sandwichs, these were uneatable. a very very dissapointing afternoon. It was a teat for my birthday.!!

Second stay this year at the Clayton in Ballsbridge. Dublin. Beautiful hotel, the staff are fantastic, friendly & so pleasant. So busy the night we stayed but food service was fast & delicious. A special word of thanks to Simon Anglin, whose Customer service is second to none. Will definitely be back.

We came here on a groupon offer for a girly one night break and we could not believe our luck tbh. 3 minute walk from the railway station , beautifully renovated, such friendly staff and the offer not only was fabulous value for money , free drink on arrival , early checking in , fabulous food and service and late check out made it perfect . I have absolutely nothing negative to say and we intend to return in August with some other girly friends as it was so perfect .

Stayed in ballsbridge and quiried there charging Told it was fine , four emails and a week later and I am still out of pocket to the tune of £390 same as the other person I have had to report it to the credit card company shocking service And the staff are very blasie about it do the same RDS show every year will be looking at alternative hotel next year