Cladding Monkey Anmeldelser 

Hi, we've just adapted our shower room to take account of increasing mobility issues. We wanted a product for the walls which would be easy to maintain in coming years. This may not be an on trend product but I prefer the clean look that opens up the space. One neighbour has asked how our builders made the room bigger. They didn't it is the illusion of a simple clean look with a border of interesting glass mosaic tiles to give a point of interest. Our builders commented on the quality of the self coloured edging and joining strips. This is a practical product with lots of colour choices and certainly helps the budget on your project and I would highly recommend it.

Due to transport issues my delivery was going to be suspended in limbo, however Christine at Cladding Monkeys went the extra mile for me so the order arrived in time for the time slot at the school.
Brilliant service!

Ordered for a second time and after receiving great advice for product all was dealt with swiftly so I returned for a second order. Weren't paticularly large orders but regardless was dealt with so well and I wouldn't hesitate to either use again or recommend.
Shipping options fit the bill perfectly as well so you're always well covered!! (Pardon the pun).
Thanks guys

We ordered some panels for a fitout at our new store. The panels came within 2 days and were damaged. The box had sustained damage so were clearly damaged in transit.
I sent a photo of the damaged panels and box via email, expecting delays and a bit of an argument, however the response was simply that new panels would be sent out, and sure enough, the next day the new panels arrived. Great customer service. No arguments, no aggro, fast service.

Thank you for your quick respones to my query. Our order arrived in perfect condition, we have bought from you several times in the past and when the need aries we'll come back to you first. Great value, service and communication

Dealt with Kelly, who was extremely knowledgeable and helpful regarding the product, would not hesitate in dealing with them again.
Excellent product to work with.

Second time I have ordered from Cladding Centre/Cladding Monkey, on both occasions they've been very informative, responsive and have gone above and beyond to get my cladding order to me in due time. Delivery driver even rang me in advance to alert me he would be due in 20 minutes which is always useful just in case I've popped out off site, so I know to get back or have someone be present to accept the delivery. Getting hold of customer service to request collection of a couple sheets of cladding and in a separate instance adding another contact number to my order, both calls were quick and effortless which I do always appreciate.

Order #54246 Christine was quick to respond to my delivery query and coordinated with her team to provide us a resolution to our issue. Very helpful, professional and efficient. Thank you.

Very friendly and helpful staff, rapid delivery an all round great service.

We ordered some cladding and trims as a matter of urgency and of course in the mad rush we made an error with the colour of the trims. Thank you Kellie for spotting this unusual request and for calling us to confirm the colours needed. We were able to smoothly rectify the order before same day dispatch. Delivery turn around 1-2 working days, big thumbs up.

Ordered some cladding to cover bait cabins for the staff in a lorry truck stop. The staff advised which thickness would be needed, and I have to say it looks cracking. They helped with adhesive quantities and what finish it go for, I have a few more if these to do so I will be back.

Great company, product, price and service. Kellie in customer service was very helpful and did everything she could to ensure I got my order quickly.
I would have no hesitation in recommending Cladding Centre to anyone and am sure you will be as happy as I am!

Very helpful customer service.

Very poor service, sent wrong size sheeting, website advertised 10ft x 4ft, they sent 3000mm x 1220mm so already 50mm short then measure sheets and all were 2990mm long. Completely ruined all work that had already taken place and had to start the build again as couldn't wait for replacements due to time constraint. Company did not care one bit. Offered a return and replace but was not an option we could take so had to spend 2 days rebuilding the carcass work to fit the substandard panels. AVOID AT ALL COSTS

Great service, quick delivery and a very helpful team on the end of the phone.

Kellie & The Cladding Monkey team are always polite & more than helpful. We receive speedy quotes within 10 minutes & always receive a reliable delivery service.

Fantastic from start to finish. Asked for a quote and got it back within 10 minutes, very friendly when I asked to amend the order. Great price and got next day delivery. Could not recommend them enough, Great team and will be ordering with them again.

What a find - brilliant customer service, Kellie pulled out all the stops to get the product to us on time and then follow up with further information when requested. Will definitely use again.

Dealt with Cladding Monkey on 2 separate occasions so far. Product is really good. The reason I will always use this company is the customer service and sales support, which is excellent; professional, knowledgeable and friendly, Kellie dealt with my requests and technical questions which enabled me to complete a really good job.

We've had an absolute nightmare with our order from CladdingMonkey on delivery of a small order of panels and trims for a commercial kitchen unit.

Order was placed on a Friday and we spent £95 on a next working day delivery service to fit in with our tradesmen on site. On the Tuesday we waited around all day for the panels to arrive with no tracking and we received nothing. After 10 to 15 calls to Cladding Monkey we realised we were not going to get in touch with them until the following day. When we did speak to them they said their couriers had lost the parcel and they would send a replacement next day for a pre 12pm delivery. It came 48hrs later at 4:30pm, as an incomplete order.

We chased them the following Monday for the missing items, which we were assured would be delivered next day. These arrived 4 days later on a Thursday at 5pm.

In fairness, everyone we spoke to was sympathetic to the situation and polite on the phone - however we waited 14 days for a next day delivery service. I wasn't planning on leaving a bad review until Cladding Monkey told us that they would not be refunding our shipping cost in full as their couriers didn't refund them - which means we got a £55 refund from a £95 delivery charge, despite paying £340 PER DAY for labourers to be onsite to collect and an install items that simply did not show up, not to mention wasted rent on renovating a space that could not be completed until our order arrived.

In summary:
- Nice People, but impossible to contact after 2pm
- 14 Days for a 'next day' order to arrive
- Overall we are out of pocket around £1.2k in wages after spending £600 + £95 Delivery charge because we used this company.

Avoid.