Good customer service Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts. I didn't know about the fees but after talking with them on chat box t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
To date I have had nothing but good experiences with City Index, my dealings have been with Charles Carpenter and he has been great on any queries I have had. Would certainly recommend.
Virksomheden har svaret
Terribly inconsistent. Sometimes — like now— I'm just not able to login and there are two issues with this. On one level, I worry that when this next happens I may miss something critical. Sec... Se mere
Virksomheden har svaret
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Finansmægler
- Finansiel institution
- Handel med guld og sølv
- Investeringsselskab
- Investeringsservice
- Børsmægler
Om City Index
Skrevet af virksomheden
Part of StoneX Group Inc.
Your trusted trading partner, since 1983
City Index is a multi-award-winning CFD, tax-free spread betting and forex trading provider. City Index offers over 13,500 tradable markets on indices, stocks, forex, commodities, bonds & more.
Buy and sell shares, indices, forex, commodities and more. Take advantage of lightning-fast execution, award-winning platforms and superior support.
UK-based with over 40 years of experience in financial markets, City Index is part of NASDAQ-listed StoneX Group Inc.
OPEN ACCOUNT
Award-winning service
Best CFD Provider
Online Money Awards 2024
Best CFD Provider
ADVFN International Financial Awards 2024
Best Trading App
Good Money Guide Awards 2024
FOREX
SHARES
INDICES
COMMODITIES
OPEN ACCOUNT
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Kontaktoplysninger
Moor House, 120 London Wall, EC2Y 5ET, London, Storbritannien
- 0800 060 8609
- support.uk@cityindex.com
- www.cityindex.com
4,3
Fremragende
389 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra City Index
Thank you for your review. We’re sorry to hear your experience with our team has not been what you had anticipated. While we strive to make our application process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. There were responses sent to you requesting clearer documentation required to proceed with your application. For immediate assistance, we recommend that you contact us by phone, once connected, please select 9 to speak with a representative. Alternatively our support team is available by live chat or email.
Besvarelse fra City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Great customer service.
Having not traded for some time I had put on a trade but when I wanted to close it was feeling really stupid that I had forgotten where I could do so. The young man I spoke to on the phone closed it for me and was very helpful in reminding me where I should go to on the platform to close trades in the future. I am now reassured that I can ask for help if I need it. Thank you.
27. januar 2025
Besvarelse fra City Index
Thank you Jean for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Very helpful
Very helpful, didn't seem any trouble to them. Attentive and listened to my questions. Did what they said what they would do.
24. januar 2025
Besvarelse fra City Index
Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you.
Besvarelse fra City Index
Dear Tai Hang Wong, thank you for taking the time to acknowledge Kseniia for their exceptional customer service. We will be sure to pass along your great feedback.
Very experienced customer service…
Very experienced customer service technician. He knew how to help me and navigate my needs.
Very polite and savvy in knowledge and courteous. Thank you sir you have helped me and answered all my questions. An asset to your company
22. januar 2025
Besvarelse fra City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Besvarelse fra City Index
Thank you for your kind feedback. We appreciate that you took the time to review us, and hope you continue to enjoy trading with us. If you need any assistance, please contact our client support team by chat or phone using the number 0203 194 1801 (local rate) or Freephone 0800 060 8609. You can also email us at support.uk@cityindex.com. Kind regards.
Besvarelse fra City Index
Thank you for taking the time to share your positive experience with our services. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!
I don’t really understand how they make decisions but smells bad
Can’t open account with them with no reason, from UK
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra City Index
Thank you for your review. Please reach out to our support team for additional details on your account. For immediate assistance, we recommend that you contact us by phone, once connected, please select 9 to speak with a representative. Our support team is also available by email at support.uk@cityindex.com. To have the chatbot connect you with a live person, type in “agent” or “representative.”
The staff on the chat box were friendly…
The staff on the chat box were friendly and helpful, I'm just a bit disappointed in some of the processes internally when dealing with the accounts.
15. januar 2025
Besvarelse fra City Index
Thank you so much for taking the time to leave a review about our services. Your feedback guides our business and helps us keep improving the service we provide. We hope to learn more about your experience with us. Please contact our support team at your earliest convenience by calling 0845 355 0801 and selecting "9" to speak directly with a representative.
Was very quick to resolve the matter
10. januar 2025
Besvarelse fra City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Very fast response
26. december 2024
Besvarelse fra City Index
Thank you for taking the time to share your positive experience with our services, Seok Chuan Goh. CityIndex is thrilled to hear that it exceeded your expectations and appreciates your business!
Satisfied customer
I was attended to quite soon after I entered the Chat box. The final reply was also good and I feel good that my issue will be resolved soon.
10. december 2024
Besvarelse fra City Index
Thank you Thomas for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Replied my query professionally.
5. december 2024
Besvarelse fra City Index
Dear Elmond, we are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback.
Solved my issue
Solved my issue, once I understood what was required! Was an issue supplying required info to verify my account.
Thanks for prompt action.
29. november 2024
Besvarelse fra City Index
Thank you for taking the time to share your positive experience with our services, Joseph. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!
There was a glitch in the system.
There was a glitch in the system.. it is on-line, these things happen but the kid on the live chat's approach was, all clients are wrong and stupid. Basically he refused to believe it was a glitch yet it was something that was physically impossible to action at my end. Live chat workers must have a really hard job and I think a little unfair to have to work like that however, this kid was unable to connect with me at all. He said, that is your 'opinion' I had to explain, that was not my opinion it was how my account is set up. He also typed things like 'you are not accepting want I am saying' 'it is easy to understand, I could not be any clearer' He was claiming I did something that was physical impossible. Very unpleasant experience.
27. november 2024
Uopfordret anmeldelse
Besvarelse fra City Index
Thank you for your review. We apologise that your experience with City Index has not met your expectations. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. We would like to help you with your issue, and a team member will reach out to assist you. Alternatively for immediate assistance, we recommend that you contact us by phone, once connected, please select 9 to speak with a representative. Our support team is also available by email at support.uk@cityindex.com. To have the chatbot connect you with a live person, type in “agent” or “representative.”
Had an enquiry regarding linking an…
Had an enquiry regarding linking an account to an application. Anas was really helpful and efficient. Got the work done in no time.
21. november 2024
Besvarelse fra City Index
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Informative help desk
Edited!! Informative help desk. Had several queries which were resolved quickly.
“Not all the information was correct. Spent the last hour trying to find a topic but it’s not where I was told it was”
6. november 2024
Besvarelse fra City Index
Thank you for taking the time to review us. Your feedback guides our business and helps us keep improving the service we provide. Although our client services team strives hard to provide stellar and timely responses to our clients, we understand that there is always room for improvement. Our support team will reach out to assist you. Alternatively, for immediate assistance or to discuss your feedback in more detail, we recommend contacting us by phone, once connected select "9" to speak with a representative. Our support team is also available by live chat or email at support.uk@cityindex.com
Besvarelse fra City Index
Dear Vicki Davies, Thanks for taking the time to review us. We appreciate your effort and are glad you had a good experience! How can we turn that 4-star review into a 5-star?
Answered my queries
17. oktober 2024
Besvarelse fra City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.