Citi Anmeldelser 

I just forced onto Citibank when AAdvantage moved to Citi. Their website wasn't up for many days. When it finally was it was a couple days after the payment due date. I previously had autopay set up, but it didn't go because of the move. I immediately paid the entire balance which I have always done every month for the last 7 years. A few days after I paid the entire balance I was notified that I had a balance of $5 even though I don't have a functional card yet. It was a charge for an interest on an account with a zero balance. I haven't received any information as to whether they are sending me a new card. My old card just stopped working, which was embarassing. I haven't had a card declined in 10 years.

I am going to remember this experience and make sure I never do business with Citi in any form. I am really sad, because I like traveling with American Airlines, but I guess I would rather pay a little more for travel than do business with this incompetent company.

Keep blocking my account in the name of "fraud prevention" when there are multiple ways to verify account activity such as txt msg etc. Long time wait on calls to resolve problems. Some where probably in philipines some one speaks which I cant even understand and they cannot or I cannot hear them well.
Unmeaningful interogations like you are not a customer but a criminal. Horrible customer and banking services by citi bank.

I have been approved for a 21-month, zero iterest credit card with Citi, which I was approved in early April. A month later, I have yet to receive the card in the mail. I called at the end of April to report the card was never received and told another card would be issued. I received an email with my new statement which I can't access because I only have the last four digits of the card number. I am currently on hold with Citi (the phone shows I am at 1 hour and 12 minutes) and have yet to speak to a customer service representative. Had I known the customer service was this poor, I would have selected another zero interest card with 12 or 18 months, rather than deal with lack of responsiveness and speaking to individuals that can barely speak English.

I tell you right now I have a $25,000 loan out and it’s for 11.9% which is good for me but then I find out there’s also a $41 charge per month for something and I can’t find it. So I called the personal loan department, and I literally waited on the call three times for half an hour each time and they hung up on me each time. This bank has the worst Customer Service I’ve ever seen. But I said the word bank and everyone’s gotta understand the banks do not care about us whatsoever they only care about profits. I will cancel everything as soon as I can.

It is impossible to get past their virtual agent and talk to a real person, they just end my call and my issue remains unsolved.

I have been with Citibank for two years now. I previously used WaFd (a total joke), Wells Fargo (the absolute worst), US Bank, Chase, and a local credit union, but Citibank gives the most grace when it comes to any hiccups with charges hitting your account. They even refunded $1200 earlier this year when a company in the Ukraine launched an attack on a lot of US accounts, when most other banks were refusing to reimburse these charges. I moved out of state to Salt Lake City, and there is no way to make cash deposits since they don't have brick & mortar branches here, but I still prefer them over all the others and plan to stay with them for life.

If i could give them a ZERO i would. It was a canceled order that was a charged to CITI credit card, total error. Still NOT resolved $1,400 charge and months later. What a JOKE this is. Horrible service. A canceled order but still charged. I called today again I need to wait another 12 days to get resolved, maybe, u think? . Never even touched the merchandice it was a canceled order folks. I cant make this up. So very angry! CITI card 6828never again.

Very bad customer service, lowered my credit line by more than 70 percent, I was late because I never got my email statement. Was my number one card not any more

Vollkatastrophe.
Vollkommen intransparente Vorgänge, kein Kundendienst erreichbar, zugesandte Links funktionieren nicht. Zurückgebuchte Aktion konnte nur unter hohen Kosten wieder ausgeglichen werden.
Es tut mir leid um die Miatarbeiter, die sich die ganzen Beschwerden anhören müssen - wenn man dann nach einer Stunde endlich mal einen an der Strippe hat.. Tip: die bekommt man alm Schnellsten an den Apparat (oder auch nur dann), wenn man statt Mitarbeiter den Grund "Beschwerde" angibt. In Zukunft werde ich die Kreditkarte nicht mehr nutzen.

If I could give this negative stars I would. We have amazing credit and make a lot of money and have multiple businesses. We switched to this card for the airline perks. After three months we are going to dump this card and use Amex and go back to Capital One.
Here's a list of problems:
1) You have to navigate the call center to get an atm pin, their website is worthless.
2) We pretty much use the entire balance of our card each month as we put everything on it for the points. Well, I pay it off each month using the CITI portal on the day before it's due. I end up using multiple checking accounts to pay it from our different businesses. Even though I pay something on the portal and it comes out of the checking accounts the same or next day they will not apply it to your balance for 5-14 business days. So basically I can't use the card for 2 weeks or more a month. They tell you to call in a debit card and navigate their terrible call center to do so to make the payment verified faster.

RIDICULOUS!!! Citi is living in the stone age and causing me all sorts of headaches and problems because I literally can't use the card even though the payment has cleared. I'd tell you the 40 minutes on the phone fighting with them about this, but you know how this all goes. Going up three tiers of supervisors and nobody can actually help or do anything.

Citibank is horrible and they’re racist and prejudice. Not only did they close my account that I had for four years and I was loyal to that was never anything wrong with my business bank account. They closed it because I had a dispute with one vendor in particular and they have not given me all my money back they’re horrible and then when they did that, my credit cards closed on me without even a warning, and I was never late always paid on time. Unbelievable I hate you, Citi.

I was added as an authorized user on a Citi credit card account and later provided my Social Security Number to ensure proper credit reporting. Despite multiple calls and confirmations from Citi that my information is correct and that the account is being reported, the account still does not appear on my credit reports.

This has been ongoing for months with no resolution. Customer service continues to provide the same responses without actually fixing the issue.

This experience has been frustrating, especially since accurate credit reporting is extremely important. I hope Citi improves how they handle authorized user reporting and follow-through on customer concerns.

Today is April 26 2026 soon will be year when Citibank closed my account and don't send me check with my 780$ from my checking account, no one to explain to me, need to go to court and sue them,will ask for same fee for my time is absurd , Be aware ,they worst and treated me like I am fraud.

My wife's Citibank credit card was hacked . Thousands of dollars were spent. As far as we can tell, Citibank attempted to withdraw a few thousand dollars from our account, to cover the loss, without our approval. We were able to stop the transaction but they did the same thing the following week. We had to block them from our account. Citi claims that they made no such attempt but would have profited non the less. What would you conclude in this situation?

I am not sure how they missed this robbery but they refuse to admit fault and are not able to find fault with us. It is an ongoing issue. I have dealt with other banks that would have called to say someone is trying to spend your money to the point of exceeding the limit 2 times over. If the limit was $5000 then the limit was exceeded by $5000. That should have been a redflag. I wonder if they have a fraud department to say the least. We were hacked and almost lost our money. Could they have handled it better? This would not happen at my bank.

They told me if I applied for a pre-approved card they would not impact my credit score and there would be no hard inquirie on my credit score which they lied and it did and now my score went down and I was not approved and I have a hard inquirie nothing but lies

Hey, this is Sidhu. I have a Citi Double Cash card. The website only shows the last 12 months of statements. Anything older, you have to request it, you can only ask for 12 statements at a time, and it takes 24 to 48 hours to get them. So if you need older records, you gotta order them way ahead or keep all your paper statements. Even worse, when I called customer service about it, the representatives couldn’t do anything, and neither could the supervisor. They have zero power to help with even simple requests. Feels like they’re just there to sit and chit-chat. Really frustrating system.

If it were available " ZERO-TO-MINUS 0" DEFINITELY APPLIES! I ask ANYONE to read a SUMMARY of my Saturday morning to Monday (today) and disagree (?) Response to MULTIPLE emails, letters to pursue a balance transfer ( with a$4,300.00 complete available balance ON a city card),
Since Saturday; I've been disconnected ( after providing SERIOUS bank info) & NOT called back. When calling back, I'm informed "I'm to be called back in 30min". Never Called. Today I've talked with; Customer services, Credit services AND Loan application services "DEPARTMENTS " at least TWICE EACH!, Tried and failed MULTIPLE TIMES at the (888) 201-4523 app/ AI menu. An agent through international phone transfer STATED that my Social Security number " Is NOT in their files "! AND the first agent "HUNG UP BECAUSE THE CAL ( internal phone transfer) WAS MUTTLED.
AND truthfully it was MUTTLED!
BUT IT AIN'T THE ONLY THING!
If you know WHAT I MEAN!
I hear it's bad to cancel a credit card, BUT ISN'T THIS ONE worth the hit?

It is the worst assistance AND ASSISTANT I've ever had the displeasure of dealing with. She wouldn't provide me her name and hung up with out any help with my billing dispute. I've had this card since it was Sears back in the '90's but when I pay it off I'm cutting it up. Totally Worthless Customer Service!

Worst customer service I have ever experienced. I switched to them because American Airlines is dropping Barclays. I’m still trying to verify my identity and am at 38 days and counting. If the letter comes through to the correct address and it contains an actual code, I could get it verified in another 10 days. I’m not counting on it.

Stay clear of Citi Cards of any kind. Not a good company!