Chippenham Motor Company Anmeldelser 

325
•
TrustScore 4 ud af 5

4,1

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

When entering Chippenham Motor Company we were made to feel very welcomed. We were shown over to meet Jack , didn't have a appointment just popped in to ask about a disability car. Jack talked us thro... Se mere

Bedømt til 5 ud af 5 stjerner

Just taken delivery of new EV3. The whole experience from initial interest to driving the car away outstanding. Very pleasant and knowledgeable sales staff happy to take as much time as needed. Always... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

They do not seem to be able to communicate very well and keep customers informed. Car dropped off 0830am Weds returned at 1330 only to be told not sorted I may aswell go home. After various phone call... Se mere

Bedømt til 5 ud af 5 stjerner

We have been kept fully informed during the entire process of exchanging our vehicles for new vehicles. Jack has been clear and answered any questions we have had, even when we have asked them more th... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Bilforhandler
  2. Brugtvognsforhandler
  3. Kia-forhandler
  4. Privatchauffør
  5. Seat-forhandler
  6. Synshal

Om Chippenham Motor Company

Skrevet af virksomheden

Our established family-run business has been keeping Chippenham and the surrounding areas on the road for over 20 years.

From our Bumpers Farm dealership, we represent leading manufacturers including Kia and SEAT, we have access to fantastic new car offers across their ranges. Our extensive used car department has a forecourt full of personally selected and approved used vehicles and our aftersales department offers first-class repairs, parts and servicing for all makes and models.

Based in the heart of Wiltshire, the local towns of Calne, Corsham, Devizes, Marlborough and Melksham, Trowbridge are all within 30 minutes drive time of all three dealerships.

Every member of our staff is fully trained to be a specialist in their discipline, with manufacturer-trained technicians delivering first-class aftersales care, and our sales team offering a friendly, warm welcome. For an outstanding experience, visit our friendly experts at Chippenham Motor Company today.

You can also visit our sister dealership, MRG Chippenham, on Bath Road, Chippenham. Here, we offer an incredible range of quality used vehicles from leading manufacturers. Their approved Ford & Volvo aftersales departments provide top quality care to all makes and models.

Chippenham Motor Company Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Chippenham Motor Company Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

325 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,1

Alle anmeldelser

(325)

49 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Excellent service start to finish

Excellent service start to finish. Craig proactive but never pushy. Very pleased with car and the whole process very smooth.

14. marts 2023
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Besvarelse fra Chippenham Motor Company

Thank you for this lovely review Nicola. We hope you are enjoying your new car and look forward to seeing you in the future.

Bedømt til 1 ud af 5 stjerner

Don't seem to want to sell me a car

Called before going to look at a used car told them I was driving 2 hours so wanted to make sure it was still there. Had a look at the car was very interested thought I was going to have a bit of a chat then drive it and if I liked it then do the deal. Went inside was told this would be the price for my car in exchange we don't negotiate on price in anyway if your not paying the full price then there is no point you test driving the car. Never met a car dealer who seemed like they would rather avoid selling a car, whole attitude of the salesman made it that I don't think I would have been able to give him any money even if it was the best deal I had ever been offered. The sales manager watched all this and was very happy to watch a sale walk out the door.

5. februar 2023
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Besvarelse fra Chippenham Motor Company

Hello. We are really sorry you did not get the experience you were hoping for. We do have specific processes in place for test drives and negotiations. We certainly do not intentionally try to avoid opportunities to help our customer's purchase vehicles, but our team do need to follow internal processes. We will look into the communication surrounding these and how we can effectively maintain these without diminishing the customer experience. Thank you for your feedback.

Bedømt til 5 ud af 5 stjerner

Comfortable, no hard sell

Our experience with Chippenham Motor Company has been smooth, efficient and friendly.
No hard sell, Craig made the whole experience comfortable. From initial enquiry, test drive and to handover. Thankyou, I hope the experience continues over the next few years.

26. januar 2023
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Chippenham Motor Company-logo

Besvarelse fra Chippenham Motor Company

Thank you for this great review Clare. We hope you enjoy your new car!

Bedømt til 5 ud af 5 stjerner

Superb

Craig was just superb and made the whole experience of buying my car and part exchanging my old one a real pleasure.
He was friendly, professional, polite and so incredibly helpful.
Highly recommend.

3. december 2022
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Besvarelse fra Chippenham Motor Company

Thank you for this great review Sara. We hope you enjoy your new car and look forward to seeing you again in the future

Bedømt til 5 ud af 5 stjerner

Great customer service

Booked in my SEAT LEON EST FR for a rattle that was coming from the dash board. From booking in dropping off and picking up the customer service was excellent, was dealt with by Annabelle for whole process. Car back all fixed so one happy customer.

21. december 2022
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Besvarelse fra Chippenham Motor Company

Thank you for this great review Alan. We are so pleased we could help get your car back on the road!

Bedømt til 2 ud af 5 stjerner

Not the best customer service from seat…

Not the best customer service from seat at Chippenham motor company.
Over the last 12 years have been buying new seat cars and when something goes wrong always getting a negative experience from them .
My arona a year old and getting noise from air conditioning pump and telling me could not be covered by warranty and may have to pay £99 for diagnostics plus repair.
Not what I want to hear from them.
Pretty certain will buy new elsewhere

3. november 2022
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Besvarelse fra Chippenham Motor Company

We are sorry you did not feel satisfied with your latest experience with Chippenham Motor Company. Unfortunately, warranty claims are approved by the manufacturer and out of our control although we will always do our best to try and make the process as easy as possible. We can assist you with taking this further with SEAT, if the team haven't already, so please get in touch on customercare@cmcmail.co.uk for further assistance.

Bedømt til 5 ud af 5 stjerner

I am so impressed with the service

I am so impressed with the service I got from Craig Milne at the Chippenham motor company he went
Above and beyond to help us with this purchase of
The Kia Sorento
I would highly recommend the Chippenham motor company for any one looking for a car

16. oktober 2022
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Besvarelse fra Chippenham Motor Company

Thank you for this great review! We hope you enjoy your new Kia Sorento, and look forward to seeing you again in the future.

Bedømt til 5 ud af 5 stjerner

Amazing customer from Craig!

Amazing customer from Craig! I went in with a car in mind, he gave me all the necessary information and arranged a test drive straight away. A very easy process compared to other places where people seem to push for a sale. Answered all my questions without all the jargon and made for a great experience.

13. oktober 2022
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Besvarelse fra Chippenham Motor Company

Thank you for this wonderful review Katie!

Bedømt til 5 ud af 5 stjerner

A friendly and professional place to buy a car from

Spoke to Craig several times over the phone explaining what I was looking for in a new car. He kept me up to date with new arrivals coming in to their showroom. I found him very helpful. When I was in a position to buy a car, I dealt with Craig and he sorted out the purchase smoothly and efficiently. I would have no hesitation in recommending Craig and Chippenham Motor Company if you are looking to buy a new or used car.

1. oktober 2022
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Besvarelse fra Chippenham Motor Company

Thank you for this great review Mark. We hope you enjoy your new car and look forward to seeing you in the future

Bedømt til 5 ud af 5 stjerner

Great customer service from Craig

Great customer service from Craig! He was really friendly and helped us to make an informed decision that was best for our family. He explained everything clearly and we felt confident with our choice, would definitely use this garage again in the future.

14. september 2022
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Besvarelse fra Chippenham Motor Company

Hi Hayley, thank you so much for this lovely review. We hope you enjoy your new car!

Bedømt til 1 ud af 5 stjerner

Poor customer service from start

Booked a test drive on Saturday 24th September. Lee rang back at 5:32pm and booked us in for 1pm on Sunday 25th September (today).
We turn up and the pair of them are so disorganised and can’t find the car keys for the Kia we booked to test drive. We then got told the car has sold.
Both sales persons were disinterested, unorganised and we would not advise anyone to use this place to buy a car. Had a much more pleasant experience this afternoon at other motor companies in Chippenham where we will be taking our custom instead.

25. september 2022
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Besvarelse fra Chippenham Motor Company

We are really sorry that you were disappointed with your experience at Chippenham Motor Company. We would like to thank you for your feedback and we will investigate internally.

Bedømt til 1 ud af 5 stjerner

Awful…

0 customer service. I didn’t expect to have a set of keys given to me and told the car type I wanted to look at was out in the yard if I wanted to sit in it. When I reentered the showroom nobody asked how I got on or if they could help in any way. So I spent £35,000 on a Mazda elsewhere.

20. september 2022
Uopfordret anmeldelse
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Besvarelse fra Chippenham Motor Company

We are really sorry you were unhappy with your experience at Chippenham Motor Company. We strive to provide excellent customer service for every customer, so your feedback is greatly appreciated and we will investigate internally and make changes to our processes where necessary. We hope you are enjoying your new car, and hope you will still consider us for future purchases.

Bedømt til 5 ud af 5 stjerner

Just bought another new care from CMC (…

Just bought another new care from CMC ( this will be the 5th) this time its a KIA Picanto, have to say the service that I have received from Chelelle has been amazing. She is very professional, informative and explains things so I can understand and make the right decision. I have had several cars from CMC and this has been bar far the best experience.
Looking forward to getting my new car December!!

9. september 2022
Uopfordret anmeldelse
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Besvarelse fra Chippenham Motor Company

Thank you for this great review Beckie! We hope you enjoy your new Kia Picanto and look forward to seeing you in the future!

Bedømt til 5 ud af 5 stjerner

I recently sold my car to this company…

I recently sold my car to this company and dealt with Andrew Williams the used car manager , they gave me a superb price . There was no messing around everything was done quickly and they drove 160 miles to pick it up . When they arrived the car was inspected and the money was in my bank within 5 minutes . Thank you Andrew for the prompt and efficient way u dealt with this transaction.

8. september 2022
Uopfordret anmeldelse
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Besvarelse fra Chippenham Motor Company

Thank you for this lovely review! We are so pleased to hear the transaction was a smooth and successful one.

Bedømt til 5 ud af 5 stjerner

The smoothest and quickest handover…

The smoothest and quickest handover from Craig I have ever experienced. Everything was ready to go. No problems with the handover. A pleasure talking with Craig - very knowledgeable and experienced.
Jim.

30. august 2022
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Besvarelse fra Chippenham Motor Company

Thank you for this lovely review Jim. Wishing you many miles of happy motoring in your new car!

Bedømt til 5 ud af 5 stjerner

Welsh charm at its best!

Craig was really helpful and approachable throughout the entire buying process. He kept in contact and explained everything well, so I would highly recommend. Hopefully the car will prove to be a winner too! Fingers crossed.

4. september 2022
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Besvarelse fra Chippenham Motor Company

Thank you for this wonderful review Jen. We hope you enjoy your new car and look forward to seeing you in the future!

Bedømt til 5 ud af 5 stjerner

Purchased two cars from Chelelle

Purchased two cars from Chelelle. Great service. Always quick to answer emails and questions. Highly recommend.

20. august 2022
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Besvarelse fra Chippenham Motor Company

Thank you for this great review Joshua! We hope you enjoy your new cars!

Bedømt til 1 ud af 5 stjerner

Order new car in March

Order new car in March, 5 months later no car. Not one sales person has phone to let me know about the delay after delay. I now have no car for another 2+ months. I now have to hire a car at great expense. Apology poor, salesmanship’s-I was lied to, overall experience poor. Would not recommend.

15. august 2022
Uopfordret anmeldelse
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Besvarelse fra Chippenham Motor Company

Hello. We are really sorry you haven't been happy with the service. At the moment we are reliant on manufacturers to send us updates on deliveries of new vehicles and things are changing which are out of our control. Our sales team are striving to keep our new car customers updated as best they can when we receive information from the manufacturer. As you haven't left your name, I am unable to check the status of your order currently, but if you'd like to get in touch with more details on customercare@cmcmail.co.uk we can give you the latest update

Bedømt til 3 ud af 5 stjerner

Excellent sales - poor after sales.

Excellent sales process, quick and happy to help. Easy to work with. Collection process was quick, but no handover or walk through of the car which was disappointing when spending so much on a new car. After sales has been very poor, we were missing a few items that should be included, after numerous follow ups they are now completely unresponsive. Still awaiting resolution.

13. august 2022
Uopfordret anmeldelse
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Besvarelse fra Chippenham Motor Company

Thank you for your feedback Dave. We strive to provide excellent customer service for every customer, and we are sorry you have encountered issues. We will investigate internally and make changes to our processes where necessary. If there are still any outstanding issues that need resolving, please don't hesitate to contact us on customercare@cmcmail.co.uk and we will assist.

Bedømt til 5 ud af 5 stjerner

NEW SEAT ATECA

HI I have just purchased my new Seat Ateca sold to me by sales executive Chelelle Punshon .Everything Chelelle did from the first time i ordered my new car to the time i drove it off the forecourt was fantastic .even going as far as connecting up my phone to the car system and explaining other things as well.

7. august 2022
Uopfordret anmeldelse
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Besvarelse fra Chippenham Motor Company

Thank you for this great review Nigel! Wishing you many miles of happy motoring in your new car!

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