Cats Protection Anmeldelser 

I called Cats Protection on 14 May 2025 as I was looking to adopt some kittens they had. Yes, I was a new enquiry, but still.

The lady I spoke to was lovely and asked me all the usual questions which I answered and was told somebody would get back to me from my local branch but it wouldn't be quick - I expected maybe within 2 weeks I'd get a phone call. That was over a month ago and nobody has bothered to contact me.

I have since bought two kittens privately but would have been happy to adopt as we're always being told to "adopt, don't shop" but when you try to, you get nowhere.

I know they're volunteers but what does that mean? They can't work as quickly as if they were being paid? If you're inundated with enquiries, surely the ones wanting to take kittens and cats off of your hands should be some sort of priority so you can make space for those that have sadly been surrendered and you need to take in. It's like they don't actually want the help to reduce the cats they have in their locations and to give them loving homes.

Very disappointed in Cats Protection.

We got our Jack from you 5 years ago. He is 16 now and the sweetest boy. We are so lucky to have you to care for all unwanted cats and rehome them. Donations are important with costs so high these days which I continue to support. Thank you.

I got my Fred (he was originally called Finch) from Sara in Rendlesham. I had a choice of 3 boys. None of them came to me. So I just pointed at one, it could have been any of them. He was quite scared to start with. My other cat Rolf and Fred did not get on. It took 5 days for them to become friends. Now they are in love with each other. Fred is just the sweetest black cat. Every morning I have to cuddle his tummy, he rolls back and forth. He is like a baby panther, he is huge. My experience with CP was fantastic. I keep thinking I will get another one, but then change my mind again, just in case Fred and Rolf won't accept it. I'm still in touch with Sara. X

We have had the most positive experiences with Cat Protection from adoption points of view and the Grief side!

They've been helping in every aspect of our journey and we will be coming back in September to add to our family and will only use CP.
Amazing from the care, conversation, checks done, Foster carer that gave us our babies! I would 100% recommend for all cat needs, questions and getting the best experiences

I cannot fault the communication. Every email I sent, was replied to with a phone-call within the hour. All staff were helpful, kind and patient. Joe was always helpful and showed us our beautiful baby girl when we arrived! We brought Suki home on Wednesday and she has been an absolute joy. So happy, so confident, she is a perfect family kitten for us and were thankful and appreciative of all the hard work, time and love that has gone into looking after Suki! And for choosing us to re-home her - it’s a purrrfect match!

This charity as helped me getting my cats neutered they have been excellent

Sadly I cannot recommend Cat Protection as they are so inconsistent with contact to potential adopters. We had a home visit (which went very positively), provided all relevant information and were told we would be contacted in the next few weeks only to never hear from them again. it’s a huge shame as I would love to adopt not buy but when you can’t communicate it leaves little option.

Helped us in times of need, absolutely amazing charity

We have had two experiences with the National Cat Centre branch of Cats Protection, both of which have been brilliant.

We recently lost our elderly cat who we adored and thought we should consider getting another from the same centre. We applied for a cat online who had already been rehomed, but we were contacted by Joe - who matched us with a cat that wasn't on the website yet and we collect her in a couple of days.

Our visit with Joe was great! He is an absolute asset to an already amazing team. The service was incredible and the experience was great for both humans and cats.

We will continue to support the charity and hope that others do the same.

Please be minded that most people who go on Trust Pilot do so to have a moan, and those who have had a misalignment of expectations are in the minority.

I AM HEART BROKEN, I WAS TOLD I HAD A HEALTH ISSUE I DIDNT UNDERSTAND ANDAS A RESULT I THOUGHT BEFORE I DIE I BETTER GET MY CATS CARED FOR, IT BROKE ME, I HAD ONLY LOST THEM TWO DAYS BEFORE I HAD TOLD THEM I MADE A MASIVE MISTAKE AND TRIED TO GET THEM BACK, THEY TURNED INTO A NON EXISTANT WELFARE ISSUE, WHICH I CAN SEE THEY DO A LOT TOO PEOPLE,. THEY TRIED TO SAY I NEED SPPORT AND I GOT SUPPORT BUT THEY KEPT MOVING THE GOAL POST. I ENEDED UP IN HOSPITAL HAVIGN A BREAKDOWN AS I WAS TOTALLY BROKEN. I HAVE NO FAMILY OR FRIEND AND MY BOYS TED AND TIGER WHERE ALL I HAD IN MY LIFE. THEY LITTERALY STOLE THEM BY MAKING UP FALSE STORIES TO KEEP THEM FOR A PROFIT MARGIN, IT WAS A MONTH AGO AND I AM LOST. I DONT EVEN WANT TO BE HERE ANY MORE, THEY KNEW WHAT IT DID TO ME AND I ENDED UP IN HOSPITAL AND THEY DID NOT CARE ONE BIT. MY BOYS ARE AND WHERE LOVED SO MUCH IT IS SILLY. I WANT THEM BACK THEY JUST SHUT ME OUT LIKE MY LIFE DIDNT MATTER, THEY WHERE EMOTION SUPPORT ANIMAL. MY BOYS ARE 5 AND I WANT THEM HOME BUT THESE HEARTLESS PEOPLE HAVE KEPT THEM.

I had loads of professionsl willING to step in and write letters of support but they just want money, my boys are their proffit and i dont want to BE HERE any more

give me back my boys you utter devils

I cannot praise the staff at Stoke and Newcastle branch highly enough, I filled in the form and didn't expect such a swift response as I'm aware the staff are volunteers, but we received a txt the following morning and follow up friendly and helpful phone calls from Abby and Helen, we went to see our Spud and Abby and her mum were so patient and there was no pressure at all, our lovely Spud is now in a home where he's loved and spoiled, thank you to all those who looked after him, it was a fantastic experience from start to finish, I'm 100% happy

It saddens me to read the bad reviews of CPL as my experience was excellent. I got our wonderful cat Hugo from the Bury st Edmunds and Stowmarket branch. Margaret was very honest about Hugo (previously called Ash) so I knew he would need time and patience to settle in. Margaret was so supportive, we weren’t in her area but she came out to visit to ensure we were suitable and again to bring him to us. She was honest about his personality and kept in touch. We now meet up regularly and I let her know how he’s getting on with pictures and videos. With time, patience, giving him space and love, he is losing his feisty side and is an adorable cuddle bug.

I rang the Basingstoke branch at the beginning of my of this week to seek advice on getting my missing cat back home. We know roughly where he is and just wanted to speak to someone who would know the best thing to do. The lady I spoke to told me I’d need to speak to an experience volunteer and she’d get someone to call me back. No one has called me. I’m incredibly disappointed as I thought the CPL would go out of their way to help but clearly I was wrong.
I have adopted from the CPL before and have also volunteered at their HQ but this experience has put me off from ever contacting them again.

You have illegally stolen two of my cats from the Southampton area.

The matter is scheduled to be reported today to Hampshire Constabulary.

You caused and continue to cause my beautiful cats both physical and emotional harm.

You are a disgrace.

Cats protection Harrow Weald. - oct 24 adoption / April 25 review written. 8 months ago we picked up our beautiful Eiofe ( now named Betsie)
I cannot praise cats protection enough. From the moment we called and asked about adopting a cat, staff were on hand to ask and answer all the questions you’d expect if you wanted a cat.
We love our new family member and pleased we bought extra food for the center before we left x x x

I’ve nothing but the highest praise for Cats Protection in York. I recently adopted my cat from them and they couldn’t have been more helpful at every part of the process. The website too is a source of valuable information about all aspects of caring for your cat. .

We have been looking for a companion to our resident cat after losing her brother last year. Cats Protection have been very helpful, both during the adoption process and during integration of our new cat into our household.

Throughout the process, I have been impressed with how the welfare of the animals in their care is most important to them. Yes sometimes it takes a bit of time to get a reply, but people have to remember that they are dealing with volunteers who are giving up free time to look after a lot of abandoned animals so things understandably can slip through the cracks.

Have emailed and called several times but none ever answers the phone and no one has ever returned an email.

I adopted a 4 year old cat, less than 3 months ago, said to be healthy but actually has long-term health issues that I can’t afford. I’ve only found this out now I have the cat and love her to bits and can’t afford the vet bills which are thousands. No response to my email or voice mails. I don’t know what to do. Feel very mislead and upset. Not the best outcome for the beautiful cat, because she needs someone who can afford extensive ongoing vet bills

I have written reviews before for cats protection but wanted to do so again. Shout out to Linda carly and teresa from the Three rivers & Watford branch of cats protection. They have been so amazing in helping me rehome my 14 cats ( dont worry people not rehoming all just most of them ) to help give my cats a better quality of life and going to good safe homes. Very easy to communicate with them and I must say the team I am dealing with not only professional but very empathetic and helpful. Really cant say enough good things about the cats protection members.