Service was excellent, both in ordering and in follow-up telephone and email conversations. Product too is first class. They were let down by DPD , their delivery company, who for some unexplained rea... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service When the hot tap on my wall-mounted basin mixer seized,I contacted The Cast iron Bath Company to enquire about spares availability. They responded quickly, and asked me t... Se mere
Virksomheden har svaret
The products are lovely when not damaged. However, two of the three products came damaged due to poor packaging, this was dealt with but we then had to redo the ceramic part of the tap ourselves, whic... Se mere
Virksomheden har svaret
I contacted via the website to ask if there were any bathroom basin seconds in stock and the team were super responsive, helpful and sent photos of options. I ended up buying the Josef sink (secon... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The Cast Iron Bath Company
Skrevet af virksomheden
About The Cast Iron Bath Company
The Cast Iron Bath Company is a leading supplier of bathroom fixtures and fittings with specific focus on providing products in a large range of finishes and colours. Brassware is available in Chrome, Polished Nickel, Brushed Nickel, Polished Brass, Brushed Brass and Matt Black; Baths can be painted in any colour of choice; and Concrete Basins are available in a large range of popular colours.
We are really excited to share our range of unique product designs and our team of experts are always happy to answer questions and give guidance. You can reach us on 01723 585896.
Established in 2006, we are a family owned business who take pride in the quality of products supplied and our personal approach to customer service.
Our Mission
Our purpose is simple - we want to enable our customers to create the bathroom of their dreams in a time-frame that matches their needs.
We maintain a high-availability approach to stock levels in our own product lines. Our own brand taps, showers and concrete basins are available for next day dispatch and baths are often available within 3 days unless custom painting is required, in this case then our lead times are 7 to 10 days. Visit our website for more details.
Quick Links
Kontaktoplysninger
Aurora House, Hopper Hill Road, YO11 3YS, Scarborough, Storbritannien
- 01723 585896
- sales@castironbath.co.uk
- www.castironbath.co.uk
4,7
Fremragende
575 anmeldelser
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The customer service is exceptional…
The customer service is exceptional with excellent advice and assistance. I would not go anywhere else.
22. maj 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the customer service you received from the team. We really appreciate you taking the time to leave your positive feedback!
Great looking taps and great service
9. maj 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team. We really appreciate you taking the time to leave your positive feedback!
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the service you received from the team. We really appreciate you taking the time to leave your positive feedback!
The Best of the Best
This company are so helpful and patient. They make decisions quick and easy to make. I highly recommend their customer service and quality of goods.
15. maj 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team. We really appreciate you taking the time to leave your positive feedback!
Excellent quality product at…
Excellent quality product at justifiable prices. Not yet installed but they seem like they are good quality with good mechanisms in brass behind an attractive design. I bought polished nickel which, while very expensive, should look amazing in the master ensuite.
15. maj 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products you received from the team. We really appreciate you taking the time to leave your positive feedback!
Although it took a few days to arrive
Although it took a few days to arrive, when it did the product was as specified and well packaged to protect against potential damage.
15. maj 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team. We really appreciate you taking the time to leave your positive feedback!
Items came very quickly
Items came very quickly, well packaged and competitively priced. Well communicated from start to finish. Evie is top drawer, super helpful, informed and went that extra mile. Bought a lot of items for a bathroom makeover and this company stood out. Thanks.
15. maj 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the service you received from Evie and the team. We really appreciate you taking the time to leave your positive feedback!
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the service you received from the team. We really appreciate you taking the time to leave your positive feedback!
Not the greatest customer experience
Easy to find what I needed on the website. Tried to create an account but that failed. Made the purchase but received no confirmation email. Had to call them to check if they had received my order, they said they had received it and that their email confirmations were not working as they should. Asked them to send me a VAT invoice after dispatch, but still no invoice. Have had to send a further email asking once again for a VAT invoice. Not the greatest customer experience, but I received the goods that I needed.
14. maj 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for your review. We are pleased to hear you were able to find what you needed easily on our website and that the plug arrived as required.
Your feedback has been noted regarding the confirmation email and VAT invoice and will be passed on so we can improve the process for future customers. Thank you again for your order.
Its a toilet seat
Its a toilet seat - it's a nicely shaped piece of wood, well polished, with a hole in the middle. It works. Need I be more specific?
14. maj 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the toilet seat you purchased. We really appreciate you taking the time to leave your positive feedback!
Lynton bath shower mixer tap
Lynton bath shower mixer tap. Diverter valve shuttle not available. Instructions to service old shuttle not available. Customer service suggested to buy a new tap. Approximately £400
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave your review. We are very sorry to hear of your disappointment.
Unfortunately, the diverter valve shuttle is an internal component that is not designed to be removed or serviced separately, which means we are unable to supply this part as a replacement. As your tap is also outside of its three-year warranty period, our customer service team advised that replacing the tap would be the most practical solution available.
We completely understand how frustrating this situation must be, particularly with a premium product, and we appreciate your feedback as it helps us continually review both our products and our aftercare support. We never want any customer to have anything less than a satisfactory experience with us.
To help resolve this matter, I have asked our customer service team to contact you directly to offer a discount on a replacement tap.
Really helpful advice and checked…
Really helpful advice and checked suitability with manufacturers for me and responded very quickly. It’s the second time I have bought from them. Highly recommend.
1. maj 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the service you received from the team. We really appreciate you taking the time to leave your positive feedback!
GORGEOUS!
Evie was absolutely amazing. So helpful, answered all of my questions, helped me find something that wasn't on the website, organised a super quick delivery and to top it all off the items are GORGROUS! Just about to order the rest of my bathroom suite. So beyond happy. Thank you
30. april 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from Evie and the team. We really appreciate you taking the time to leave your positive feedback!
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave your review. We really appreciate you taking the time to leave your positive feedback!
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team. We really appreciate you taking the time to leave your positive feedback!
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team. We really appreciate you taking the time to leave your positive feedback!
The fantastic customer service
The fantastic customer service, nothing was too much trouble. Becca was amazing and so patient and everyone I spoke to was lovely. The quality is super and I would not hesitate to buy again. I was buying from Ireland and the process went really smoothly.
15. april 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from Becca and the team. We really appreciate you taking the time to leave your positive feedback!
Fantastic customer service from Evie
8. april 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the service you received from Evie and the team. We really appreciate you taking the time to leave your positive feedback!
Super happy
Outstanding service, responding to a short notice purchase and delivery. And outstanding quality products. Thank you Evie.
13. april 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from Evie and the team. We really appreciate you taking the time to leave your positive feedback!
Great product
Pleased to find unlacquered brass taps at a reasonable price. Beautiful product well packaged and delivered quickly
27. marts 2026
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team. We really appreciate you taking the time to leave your positive feedback!
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