Service was excellent, both in ordering and in follow-up telephone and email conversations. Product too is first class. They were let down by DPD , their delivery company, who for some unexplained rea... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service When the hot tap on my wall-mounted basin mixer seized,I contacted The Cast iron Bath Company to enquire about spares availability. They responded quickly, and asked me t... Se mere
Virksomheden har svaret
The products are lovely when not damaged. However, two of the three products came damaged due to poor packaging, this was dealt with but we then had to redo the ceramic part of the tap ourselves, whic... Se mere
Virksomheden har svaret
I contacted via the website to ask if there were any bathroom basin seconds in stock and the team were super responsive, helpful and sent photos of options. I ended up buying the Josef sink (secon... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The Cast Iron Bath Company
Skrevet af virksomheden
About The Cast Iron Bath Company
The Cast Iron Bath Company is a leading supplier of bathroom fixtures and fittings with specific focus on providing products in a large range of finishes and colours. Brassware is available in Chrome, Polished Nickel, Brushed Nickel, Polished Brass, Brushed Brass and Matt Black; Baths can be painted in any colour of choice; and Concrete Basins are available in a large range of popular colours.
We are really excited to share our range of unique product designs and our team of experts are always happy to answer questions and give guidance. You can reach us on 01723 585896.
Established in 2006, we are a family owned business who take pride in the quality of products supplied and our personal approach to customer service.
Our Mission
Our purpose is simple - we want to enable our customers to create the bathroom of their dreams in a time-frame that matches their needs.
We maintain a high-availability approach to stock levels in our own product lines. Our own brand taps, showers and concrete basins are available for next day dispatch and baths are often available within 3 days unless custom painting is required, in this case then our lead times are 7 to 10 days. Visit our website for more details.
Quick Links
Kontaktoplysninger
Aurora House, Hopper Hill Road, YO11 3YS, Scarborough, Storbritannien
- 01723 585896
- sales@castironbath.co.uk
- www.castironbath.co.uk
4,7
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Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the bath you purchased from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from Zoe. We really appreciate you taking the time to leave your positive feedback!
Lovely products and great customer service
Really friendly customer service, quick turn around on delivery and beautiful products!
28. januar 2025
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
High quality products with even better…
High quality products with even better customer support. Harriet was fantastic, fast concise updates, went above and beyond to expedite deliveries.
28. januar 2025
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We will pass on your comments to Harriet. We really appreciate you taking the time to leave your positive feedback!
great and fast service
9. januar 2025
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Access to ‘LIVE’ customer service people
I had to change my order a couple of times and rather than email and wait for a reply I called at the end of the day and spoke to someone directly. Extremely efficient and professional they sorted out my request within minutes. The products when they arrived were excellent.
22. januar 2025
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Faulty goods
Faulty goods. The shower set I was given was fault and was missing rubber inside / around the nuts, the mixer is off and faulty and there is a small leak on one of the nuts. It’s so frustrating as I’ve had the bathroom fitted and spent a fortune. The plumber has fitted and refitted as I noticed the leaks but he showed me and it’s clear that the shower is faulty and has probably been resold on after being sent back before from someone else. It’s a shame as I spent a lot of money on this product and expected a lot more in terms of quality. I was so excited to buy this product and I’m left with a faulty one. Warning to anyone else potentially buying.
3. januar 2025
Besvarelse fra The Cast Iron Bath Company
Dear Harry,
We're very sorry to hear about the issues you've encountered with your shower set. Customer satisfaction is our top priority, and we never want our customers to be disappointed with their purchase. Please rest assured that we would never resell a product that has been previously fitted and returned.
I can see that Kirsten from our customer sales team is already assisting you in identifying the issue. As soon as we pinpoint the problem, we will do our best to resolve it as quickly as possible.
Thank you for your patience, and please don’t hesitate to reach out if you need any further assistance.
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Had to replace a part that had broken…
Had to replace a part that had broken and the team were so helpful. Highly recommend!
9. januar 2025
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Just what I needed and quick delivery.
9. januar 2025
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great service
Great service, product was initially out of stock, but they kept me informed and accommodated my requests. Timing of replacement stock was accurate.
19. december 2024
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Beautiful products and awesome customer…
Beautiful products and awesome customer service!
28. november 2024
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from Becca, we will certainly pass on your feedback! Lol! We really appreciate you taking the time to leave your positive feedback!
Everything was great
easy ordering, questions answered quickly. Competitively priced. Great service.
9. december 2024
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Excellent service
Order processed very quickly. Good communication. Would always buy from The Cast Iron Bath Company
26. november 2024
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
We haven’t unwrapped it yet as the…
We haven’t unwrapped it yet as the builders haven’t finished the room yet. The the delivery went smoothly. But it’s very heavy !!!!
28. november 2024
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
The Cast Iron Bath Company truly…
The Cast Iron Bath Company truly impressed with their outstanding products and service. I ordered a complete suite last minute, and their team went above and beyond to ensure it arrived on time for my build. The quality of the bath, sink, toilet, and taps is exceptional, with everyone from friends to my plumber praising their beauty and ease of installation. Although a minor invoicing error delayed shipment, the superb customer service and craftsmanship more than compensated for it. The bath, a stunning centerpiece, promises durability that rivals any acrylic option I've seen. Despite higher prices, the value in quality and support is undeniable. Thank you, The Cast Iron Bath Company!
24. oktober 2024
Uopfordret anmeldelse
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Super company to deal with
Super company to deal with. Ordered the Calder shower range and Tamar toilet. I had an issue with payment which was a tad frustrating. When I spoke to Zoe she was fantastic. Very professional and advised that their fraud system is sensitive so any slight anomalies with how my address was written would be refused. She explained the payment hadn’t been taken and would be returned to my bank account immediately, my bank was showing that payment had been taken twice! She was able to help me with making a successful payment and proceeded to send the items out next day. All perfectly packaged and items super quality and look great. Professional delivery service too. Very happy and a great example of a bathroom company doing it well.
27. november 2024
Besvarelse fra The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from Zoe and the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback! We will pass on your lovely words to Zoe!
Customer service was great but the seat…
Customer service was great but the seat arrived damaged but once you break the seal of the packaging you can not return so we are out of luck which is very disappointing.
27. november 2024
Besvarelse fra The Cast Iron Bath Company
Thank you for taking the time to leave your review. We can see that Zoe spent some time getting the correct seat to fit your toilet. Please contact our customer service team if you wish to request a replacement. We are so pleased you are happy with the service you received from Zoe and appreciate you taking the time to leave your positive feedback!
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