Cash Converters Australia Anmeldelser 

Great customer service

I have gave only 3 stars, this is due to a great experience everytime i have used their services, however since the change in admin & digital platforms being upgraded... all i can say is the incompetence is grand and utterly makes zero sense on applications at times relating to loans...

As an example I'm currently paying off a small loan, as mentioned before I have used the service many times over the years with no issue... but now?
I'm told I can't afford to payback a $200 loan??? Even though said lone would be added to my current loan and my payments would not change at all...

And I mean honestly, $200??? Can't afford it? I make close to 4k a month..

Fix your service before you loose loyal long standing customers...
This will be my last time using your service ever otherwise.

Fast and professional.

Great staff great service

I had the pleasure of dealing online with Jo, Jewellery Consultant from Ballarat Store.
Her email was very welcoming and very professional, still warm and accommodating.
I called her and decided to purchase the item which she described very well on the phone.
We need more Jo in the customer service world!

Just a very simple process I don’t think I’ve been knocked back once thank you very much.

I’m so happy with the cash converter staff. They’re service me well, l really appreciated they are service

Service was good, staff were good and loan approved easily.

I was in desperate need for cash on a very short notice and they where willing to help me straigth away

The staff was very helpful
The on-line self-service was simple to understand
Location was easy to find
=
I did find the questions regarding my personal transaction a bit daunting.

Highly recommended using cash converters for small personal loans. Fast, effective with excellent customer service that actually are helpful. From a quick online 5min application, to only a few hours later, having the money instantly in my bank is fantastic 👌

Because you were so helpful when I needed help

Very happy with my loan application the time it took to process took a little time tho this time not sure why

Easy, fast and money was in account. Very much thankful

easy experience. I applied and received initial response immediately then had loan that day. Was kept informed throughout process

Fast and very easy for loans easy going in paybacktoo

I am warning the public about the deceptive listing practices and dismissive management at Capalaba QLD store. I purchased a Golf Set based on listing photos that clearly show 7 clubs. Despite this, the store attempted to provide an incomplete set and is now attempting to evade their legal obligations.

Both and store staff and manager, and the Regional Operations Manager have been dismissive of my consumer rights, attempting to twist the facts with their inconsistent claims, and "re-write" the law to suit the store's bottom line. They claim they are adhering to the law because the text now says "6-piece," completely ignoring that the overall impression of the listing, which a reasonable consumer relies on, was a 7-piece set.

The Specific Breaches of the ACL:

• Section 18 & 56 (Misleading Conduct & Description): The store continues to display photos of 7 clubs while providing 6. The law is based on the overall impression, and this listing is fundamentally misleading.

• Section 261 (Remedies at No Cost): Most insultingly, the store admitted they sold the putter from my set separately for "a couple of hundred dollars" according to their own words. After profiting from selling my item to someone else, they attempted to make me pay their "cost price" for a replacement. Under the ACL, a replacement for a failed consumer guarantee must be provided entirely free of charge.

• Section 259(4) (Consequential Loss): The store’s behavior regarding fees was opportunistic. They initially refused to cover delivery costs and only "offered" to cover a minor $8 logistic service fee once they realized I had already secured a refund for the primary shipment. This is a failure to acknowledge the true consequential loss, including hours of research and communication required to fix their error.

• Section 263 (Rejection of Goods): Because the store failed to provide the complete set as represented, I have not collected the item. Under the law, the responsibility for this failed delivery and the cost of the goods remains solely with the store.

• Section 29 (False Representations): By making false claims about the set's composition and my legal rights to a remedy, the store has violated specific protections against misleading representations.

I have logged all evidence of the store’s inconsistent statements and have provided this to Consumer Affairs and Office of Fair Trading for formal investigations.

*Update: They forced a refund as remedy despite I clearly did not accept this remedy as I still wanted to move forward with purchasing the item with a fair compensation for the missing part of the item, and ‘offered’ to pay $7.98 as ‘compensation’, claiming it so-called them adhering to the laws. This remains a major breach, yet victims have to spend so much time and effort on communicating and working to fix THEIR mistakes. I would escalate this to receive a fair resolution.

Avoid this store at all costs. Management has demonstrated a clear intent to ignore Australian Consumer Law and rewrite legal obligations to their own financial advantage. Unless you are prepared to deal with deceptive listings and a refusal to honor advertised contracts, take your business elsewhere. Do not risk the legal trouble of dealing with a retailer that does not operate in good faith.

The service was very relaxeing and professional thank you for your effort and expertise

Friendly staff. Very helpful and enthusiastic. Efficient. Made it very easy. Great work Marlee at Joondulup branch