I love my new bag, it was personalised and shipped within a business day. Simi was fantastic at calling me and checking that I had not made any mistakes in the engraving request she was organising (I... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I dealt with Simiran and have never experienced such excellent customer service! I asked lots of questions, and nothing was ever too much trouble. We ended up buying three Briggs & Riley cases fr... Se mere
I ordered a Samsonite suitcase at a great price the other day. Only thing was when I checked the dimensions it was probably a bit too big. Oops: I got in touch immediately and they replied instantl... Se mere
Virksomheden har svaret
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
100 Years of Luggage Expertise. At Case, we've been sourcing and selling the world’s finest luggage since 1923. From luxury suitcases to smart business bags and trusted travel accessories, we bring you the best from brands like Samsonite, Tumi, Bric’s, Briggs & Riley, Carl Friedrik and many more. Whether you're heading off on a family holiday, business trip, cruise, or weekend away, you’ll find premium luggage, backpacks, holdalls, laptop bags, and RFID wallets, all backed by expert service and free UK delivery. Shop in-store or online with confidence. Case is your trusted luggage specialist for every journey.
Kontaktoplysninger
720 Centennial Court, Centennial Park, WD6 3SY, Elstree, Storbritannien
- 0345 003 8283
- info@caseluggage.com
- www.caseluggage.com
4,8
Fremragende
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
just in CASE
Easy to negotiate site and lots of info about purchase and reviews. I am thrilled with my purchase at a sale price I didn’t see elsewhere. Beautiful Joules cases bought for upcoming trips. Great quality and bright colours so easily spotted at airports etc
30. juni 2024
Besvarelse fra Case Luggage
Dear Happy Customer,
Thank you for choosing Case Luggage, we truly appreciate your kind words and the pun! and look forward to welcoming you again in the future!
Kind regards
Case Luggage
Excellent Product
Easy to use website and item we wanted was at a great price! Ordered with very prompt delivery and kept informed during whole process.
1. juli 2024
Besvarelse fra Case Luggage
Dear Bev
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
Great service
Easy to order and great delivery schedule. Arrived within 2 days from order date.
29. juni 2024
Besvarelse fra Case Luggage
Dear Michael,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Excellent service
Excellent service. item was genuine and very reasonably priced in the sales. The customer support team was also very efficient, friendly & helpful. very swift delivery (I received my bag next day).
I would definitely purchase again
29. juni 2024
Besvarelse fra Case Luggage
Dear HT,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
Fast delivery easy website to use
28. juni 2024
Besvarelse fra Case Luggage
Dear Trudy,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Besvarelse fra Case Luggage
Dear Phillip,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Delivered on time
Delivered on time. Cases worked well on first major trip, easy to wheel around too.
13. juni 2024
Besvarelse fra Case Luggage
Dear A Wright
Thank you for your wonderful feedback!
We are pleased you are happy with your order and the service provided.
If there’s anything we can do to improve our service, please let us know!
Kind regards
Case Luggage
Great customer service
Great customer service. Had to return a beautiful bag and they arranged everything quickly and efficiently. My got to
Website. Thank you
13. juni 2024
Besvarelse fra Case Luggage
Dear Eva,
Thank you for your glowing review!
We really appreciate your business. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Efficient, excellent customer service
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by phone (answered within seconds), and the returns process was also handled very well indeed. I will not hesitate to use Case Luggage again in future.
27. juni 2024
Uopfordret anmeldelse
Besvarelse fra Case Luggage
Dear S R Smith,
Thank you so much for your amazing review.
We are genuinely grateful for your wonderful feedback! It's always a pleasure to serve customers like you. We look forward to exceeding your expectations in the future.
Kind regards
Case Luggage
Excellent service, excellent quality.
I am delighted with the purchase of my Bric's luggage from Case. It was delivered the next day and and I am very pleased with the quality and design of the piece.
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Case Luggage
Dear Jacqueline,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Easy ordering and fast delivery
Easy ordering and fast delivery, very happy with the suitcase and vanity case
15. juni 2024
Besvarelse fra Case Luggage
Dear Kenneth,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
Besvarelse fra Case Luggage
Dear Bea
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
Besvarelse fra Case Luggage
Dear Kerry,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Amazing customer service
12. juni 2024
Besvarelse fra Case Luggage
Dear Miss M,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Ordering process was easy and the case…
Ordering process was easy and the case delivered a little earlier than expected
11. juni 2024
Besvarelse fra Case Luggage
Dear Derek,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
It feels like it’ll be used for a long…
It feels like it’ll be used for a long time! Attractive sturdy bag, that looks great but is functional.
4. juni 2024
Uopfordret anmeldelse
Besvarelse fra Case Luggage
Dear Libby,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Kind regards
Case Luggage
Besvarelse fra Case Luggage
Dear Josephine,
Thank you for the fantastic review!
We loved being of service to you and hope we can assist you again soon.
Kind regards
Case Luggage
Found the bag I needed and super fast…
Found the bag I needed and super fast delivery. Efficient, friendly communication from the team, too - highly recommend
31. maj 2024
Besvarelse fra Case Luggage
Dear Dominique,
Thank you so much for taking the time to leave us a 5 star rating. We really appreciate your business. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
There are still caring and genuinely good young people out there.
Charitha made our experience great! We had purchased luggage locks for our backpacks. We are senior citizens-74 & 69 years of age. We didn’t listen to the salesman earlier and have him set our codes and out of the four locks we purchased one wasn’t set right. We told her we’d just buy another one and set it ourselves but she took control, resetting the ones we had and setting up the new one while giving us directions to possibly getting the miscoded one cleared so it could still be useful. She did this with kindness and good humor. This world needs more like her. We had a wonderful time finding her after being so being mixed up. Thank YOU Charitha!
10. juni 2024
Uopfordret anmeldelse
Besvarelse fra Case Luggage
Dear Nina,
Thank you for taking the time to write us a review, for your kind words. We really appreciate you taking the time out to share your experience with us, and taking the time to praise one of our team members. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Great customer service
I ordered a suitcase which arrived with a small scuff on it. I used the webchat feature and talked to a really helpful customer service agent called Simiran who was able to offer me a new case with collection of the scuffed one on the next day or a discount on the current case. I took the discount as I can cover the scuff with a sticker.
The service was really fast and approachable. I’d recommend dealing with Case Luggage.
Delivery was also fast!
10. juni 2024
Uopfordret anmeldelse
Besvarelse fra Case Luggage
Dear Richard,
Many thanks for your feedback, I'm so happy that you are pleased with the service and that Simiran was very helpful.
Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.