Cars2 Ltd - Yorkshires Trusted Motor Group Anmeldelser 

Visited their Huddersfield dealership last Monday after driving an hour to view a VW Polo. Very low miles, interior like new and definitely a good car overall. However on arrival, it had scratches down every panel on the side shown in the photo, the bonnet and the VW badge, which were not mentioned in the advert or highlighted within photos. Some of these were down to the primer and had been filled in with a paint pen. The rear quarter on the other side rear has also quite obviously been painted at some point with a large amount of orange peel fading out into the doors. I appreciate that this is a second hand car and you'd expect the odd mark here or there, but for such substantial damage to not be noted in the advert is crazy.

We were asked to request Sonny, who was in a meeting so we were passed to another salesman who's name I don't recall. I mentioned the damage which I was told "would buff out". You can't buff out paint that's scratched back to primer. I mentioned this and he went to see if it could go to a body shop, which we were told it could. We test drove the car, which drove as expected for something with such low mileage and we were happy with the vehicle other than the paint damage. The young lad who was showing the vehicle had absolutely no idea about it and just sat in silence on the test drive which couldn't have felt more awkward.

We made an offer that reflected the cost of repairing the damage if we were to sort that ourselves and were quite literally laughed at by the salesman. Knowing how much a dealership would have paid for a trade in with damage of this nature, it was not a cheeky offer. Apparently it would cost them £200-300 to sort it and they would not move on price, but if we paid the asking price they would repair it. I would never commit to something like this without knowing the quality of the work that would be completed considering it'll need most of that side painted. Sonny did finally appear to show us other similar vehicles in the same price range... All of which don't have damage as we'd already considered most of them.

Funny how if it's only £200-300 for them to sort the damage that they've already reduced the vehicle £750. Surely it would make more sense to sort and sell for the full value? I can quote Sonny though that they "get customers that wouldn't care about the damage". Great for them overpaying for a car that's had 1 less service than the otherwise immaculate examples in the same price range.

Absolutely terrible attitude. No wonder it's been sat on their forecourt for 3 months! We've ended up buying a 2021 Mini with only slightly more miles, not a mark of damage and far more kit. Thanks for not taking us seriously, dodged a bullet. Couldn't care less about their customers, but apparently don't even want your money as we were only about a grand off the asking price to take it away same day...

EDIT FOLLOWING REPLY
Regardless of the first price mentioned, which was always a starting point... We offered £990 less than the asking price, which is not at all a cheeky offer considering the entire side would require paint work, which we weren't asking for fixing and would've taken it away same day. Great to see that you still have it sat on the forecourt as it has done for months now. Imagine if you sort the damage it'll fly out since it's otherwise a great car.

We have just Purchased a New Nissan Leaf from Cars2 Wakefield and we dealt with Ben. We were extremely pleased with how Ben Dealt with us and nothing was too much trouble for him to help getting the car set up for us for driving away. All paperwork was dealt with very efficiently too and have no hesitation in recommending a trip to Cars2 if you are on the lookout for a New Nissan.

Do Not Buy from this company and especially do not but the warranty or service plan. They fob you off.
When I originally bought the car they were told I was waiting on an inheritance to come through I left a grand deposit but they still bothered me asking if i had heard anything and the last time they rung they left a voicemail asking if I had the money yet if I haven't of put a deposit down I wouldn't of returned. I paid for the service plan the past four years and this year it had its service nothing came up a month later had its mot it failed on its handbrake and they told me because most handbrakes are electric they don't check... My car that they sold me has never had a electric handbrake. But that was the reason they gave they also wanted to charge me £194 to but the car on the diagnostic machine to tell them what was wrong with my manual not electrical handbrake! Even though diagnostic testing is for electrical faults. Absolute cowboys! Avoid at all costs

Matthew Dine was brilliant He was friendly and professional and put us at ease . He really made the experience of buying a car stress free.

Great service from Matthew Dine from start to finish.

Buyer Beware

We purchased Renault Captur from this dealership On 13th August 2026. We signed the handover sheet in the showroom in trust and good faith
To cut a long story short, the car subsequently had, or developed a slow puncture. The wheel locking nut was nowhere to be found. We reported this to Cars2 Hyundai, Wakefield. Who after promising to look into it and ring us back the same day, never did. We rang again next day at lunch time. No applogy or recognition of their lack of basic courtesy. They then told us they had provided a locking nut because it was stated on the handover sheet. Fact: A locking nut was not supplied with that car. We can honestly say buying a car from Cars2 is not something we will ever repeat. Unprofessional, dismissive conduct.

Update response to Cars2 Reply

1. How could we drive to your site safely, when the car had a slow puncture and no means of getting the wheel off?

2. You are insistent that the wheel nut was "present at time of delivery" can you prove this? Where was it "present" in the car? It will still be there.

3 Re gesture of goodwill, "at a preferential rate". We decided that after experiencing your post sale 'service', making empty promises to ring back etc (notice you do not address this in your response).
We'd rather cut our losses.

Very friendly sales team, no hard selling,no pressure. Really pleasant experience of buying a car. Special thanks to Rio and Dom.

Car went in to Barnsley branch for a recall on the wheel nut hub and dipstick. Just picked up vehicle and it now has knocking noise to the rear of vehicle, something in which it didn’t go in with. Had issues previously with cars2 due to vehicle and aftersales problems, but seems the service department are also terrible too.

Absolutely dire experience. Guaranteed to try add on extras sneakily. Get defensive and accusatory when questioned. Manager at Wakefield is awful. Car has lots of faults, none of which are covered by warranty. Cars2 aren't interested, of course. The complaints team person is a deeply unpleasant man. Do not engage. Do not use.

Judging from their response, Cars2 are upset at my review. Maybe they could consider implementing better customer service, truthful communication, avoiding dishonesty and ensuring cars are fully roadworthy before selling? Just a thought. Perhaps unsurprisingly, I am far from alone in my experience. Just read the other reviews, and the embarrassingly stroppy responses.

I can review all day long. It brings me great pleasure to note that 84 people have read my review (8 of them at Cars2???) which means some people will be saved from being lied to, exploited and so on. 🎉

So I'll start with the good then get to the bad.
Cars2 Dacia Barnsley 5* fantastic they went above and beyond.
Cars2 MG Wakefield whilest staff were fine to deal with management were poor customers should be treated with respect not shouted at driving is a privilege not a right so when the matter was escalated to the manager that covers multiple dealership I thought we were back on track but when I have to tell him to calm down and count to ten you cannot tell me that is acceptable behavior. That's just my experience wait nearly a week to have a whole day being shouted at when I've already paid, reminder the two biggest purchases in life are generally Houses and Cars.
Update.I cant agree it was fully investigated it was dismissed, I was refused a phone call and then only offered a full refund as you had no alternative. But im still out of pocket i had to pay to get insurance changed again and pay tax again so lost a months road tax it all adds up when you were up sold it and promised XY&Z if something seems too good to be true it usually is go watch the CCTV those were my exact words.

Matt Dine, was enthusiastic and very personable I'm sure he'll be a great asset to your team

George massam was very helpful, good communication, and came in on his day off to hand over my car ! Excellent service!

I just turned up at the cars 2 Nissan Wakefield branch recently.
No appointment but was greeted by Muhammad and after a brief chat was taken out for a test drive which I was also allowed to drive
Muhammad was super friendly and a deposit was paid.
I collected the Suzuki Celerio a few days later and concluded the cash purchase with Jaden, who was also very pleasant.
All in all I'm very pleased with the service and purchase.
The few gripes I had was the amount of form filling necessary and the pressure to buy an extended warranty.
Unfortunately Cars 2 don't give a warranty other than tyres and battery etc. Their warranties are rather expensive and upon reading the items covered and procedures for claims I was refunded the full £200 for 12 months cover as it was within the 14 days cooling off period.
The very efficient Manager, Liam, handled the refund and the money was back in my account after 4 days, as advised.
So yes, a very happy customer, even though there were no signs of any pre sale service being performed other than a hoovering and over excessive application of sanitiser that made the interior stink so much I had to keep the windows open for 5 days. No service sheet was included and I had to ask for the service book to be stamped.

Muhammad was great, knowledgable and very patient. I would recommend going to this dealership as everything went smoothly.

Great experience with both Uzair and Lewis! Really looked after us and did a great deal for buying my car and taking my old one in exchange.

Made to feel welcome and good attention to what I asked for within my budget. Very good deal put together by Josh who was friendly throughout the whole transaction.

Picked my new car up today from MG wakefield, so helpful was Mohammed will definitely come back here to buy a new car

From an initial view to the end of actual purchasing my new vehicle, it has been a simple process and that means a lot to me. George and Ed have been wonderful in making this seamless so thank you both for being so welcoming, it's been a pleasure and a great experience. Will certainly recommend car2. Thanks again, now time to learn how to drive it 😂