Unacceptable experience. The seller did not deliver the carpet, blaming me for "refusing" to accept delivery at dates not agreed (with no notice and when I was at work!) and after the deadline had al... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The carpet was excellent quality and very very cheap compared to the competition but didn’t arrive until 11days after the date they told me it would arrive. That was nearly four weeks after ordering.... Se mere
Ordered on thier website and they emailed to say they were cancelling the order as carpet was not in stock. Unreliable. Worst service imaginable. Not had money refunded as yet. Just under £1000 s... Se mere
Ordered 36sq m of Brinton's Bell Twist. Carpet arrived on the promised date and I was able to track the delivery on the day with expected 'live' delivery time given by the delivery company. Good commu... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Carpet suppliers- If you are looking for luxury carpets online, then look no further than Carpet Factory Outlets Kidderminster.
Kontaktoplysninger
Unit 8 Easter Park, Worcester road, DY11 YAR, Kidderminster, Storbritannien
- 01562 743354
- Sales@cfokidderminster.com
- www.carpetfactoryoutletskidderminster.com
2,7
Under middel
106 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service quality carpets
8. februar 2018
Uopfordret anmeldelse
Besvarelse fra Carpetfactoryoutletskidderminster
Good morning,
I can see that you have placed an order for two carpet samples. Firstly let me apologise for the fact that you have not received those yet however this sample order was forwarded to the relevant carpet manufacturers for delivery directly to you.
I can request that these samples are sent again and you should receive them within a few working days.
Kind Regards
CFO
gorgeous carpet,excellent service and …
gorgeous carpet,excellent service and quick delivery
8. februar 2018
Uopfordret anmeldelse
Highly Recommended
Excellent service and communication. Great prices beat high street shops hands down.
Delivery brilliant to. All smooth.
Thank you
8. februar 2018
Uopfordret anmeldelse
Unacceptable experience
Unacceptable experience. The seller did not deliver the carpet, blaming me for "refusing" to accept delivery at dates not agreed (with no notice and when I was at work!) and after the deadline had already passed. He then refused to answer any more emails and simply took the money without delivering the carpet.
8. februar 2018
Uopfordret anmeldelse
Besvarelse fra Carpetfactoryoutletskidderminster
Dear Sally,
We are deeply saddened that you have felt the need to leave us with such a negative score.
We had made every effort to try and get the carpet that you had ordered with us to you within the set delivery time frame. Once you had placed the order with us we then immediately offered you a delivery date within two days which was unacceptable as you could not make yourself available to receive delivery which is completely fair however we did try and book that in. A few days following on from that our courier then tried to deliver the carpet to you on a different day but unfortunately you were not present to receive delivery.
We then had to wait for the next available day for you and the courier to be able to complete the delivery however you were not happy with this and requested for a full refund. This full refund was given immediately.
We apologise that we could not fulfil this order however carpets that are so large in size need a specialist courier to deliver them. The courier that we use is one of the best flooring distributors in the U.K and would do all they can do deliver an item of this size efficiently however they do need assistance from the consumer to be able to fulfill these deliveries. The main request they have is that the customer can make themselves available on certain days so they can receive their carpets, if they can not then the customer would have to wait for the next available date. Unfortunately this may mean that certain delivery times are extended over the initially agreed time frame.
In this instance the delivery time frame for your order was extended.
I apologise for any inconvenience caused and will take any feedback you may have to make sure that this does not happen again in the future.
Kind Regards
CFO
Fantastic service from start to finish
Fantastic service from start to finish. Carpets are all layed and looking great - many thanks and will be ordering from you again in the future!
30. januar 2018
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.