I was very impressed with how sensitive and helpful they are at Capquest. I am helping a friend manage her debts as she is suffering both mentally & physically atm. Claire was so helpful & guided... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
These toothless clowns keep contacting me about an alleged ancient statute barred debt which i have no knowledge of. Ive blocked them on every platform. Parasitical behaviour hoping a few gullible fol... Se mere
Don't pay anything unless they can provide detail of credit agreement and when it was taken out. Just spoken with them following a letter saying I owed close to £300 with the original debt to Shop Dir... Se mere
They have been seriously kind and professional we were ripped off has to pay low monthly payment but we stuck to it no endless text , email or phone call and today I paid it off thank you for not bei... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).
Kontaktoplysninger
60 York Street, G2 8JX, Glasgow, Storbritannien
- 0333 999 7200
- customers@capquest.co.uk
- www.capquest.co.uk
3,4
Middel
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Monsters!
After receiving a letter saying i owe £178 & i am being pursued by your company & asking me to make a payment on your website?
I did manage to get in touch with them on live chat quite quickly at 7pm today, I spoke with he advisor Kelly.
As we all have a legal right to request more information regarding the debt in question (Proof) as i do not recognize this debt nor do i have any negative impact on my creditscore, nothing showing any missed payments or unpaid debts.
Turns out the debt is from "Kays Catalogue" Dated 2007! But your company were unable to offer any proof of this debt or any linked information, like an address for the time of the debt?
Telling me the debt is not currently being dealt with by themselves? Nor could they tell me to who is dealing with this debt? even though the letter i received is headed with your company logo and asking me to make payment on your website!
I was told to get back in touch with them in 21 days time if i haven't heard anything else regarding this debt?
Why would i do that? Just for you to tell me the same thing again?
They are a real company registered with HMRC you can check this using their company number on the direct.gov website BUT! They do seem to be operating in a very grey area to say the least!
I have a legal right to request proof of this so called debt! Until then i wont be paying a penny!
My conclusion
I would suggest reporting these to action fraud if they are unable to offer you any proof of the actual debt! Maybe contact citizens advice if you are worried by this letter!
I doubt i will ever hear from this company again? But for now i will be reporting them, as this is not a good position to find myself in.
7. februar 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Mike,
Based on what you have advised, it sounds like the agent you spoke to advised you that your account is currently in a holding bay as it is not active with a servicer but that the agent has now placed the account. If this is the case, we are not currently servicing the account i.e. the account isn't active with us, so we would not currently be able to discuss the account in detail or work the account, which would include requesting documents from the client.
Kelly would have advised you to get back in touch with us at a later date when we would expect the account to be placed with a servicer, to whom you could then discuss the account in detail. The servicer would not necessarily be Capquest, but if you got back in touch with us once the account is placed, we could advise you with whom the account is placed. If the account is placed with us, then once it is placed we would be happy to look into this further for you.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan.
If you have any further queries, I'd like to assure you we're here to listen and fully support you with the matter. You can message us through your online portal at: https://portal.capquest.co.uk or call us again on 0333 999 7200 so that I can find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Absolutely shocking service
Absolutely shocking service. On hold for hours, agents not trained to deal with the matter, unwillingness to share management details, and then cut you off. How can they be allowed to treat people like this ?
22. februar 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Rhona,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
You can call us on 0333 999 7200 to talk in more detail, but if you have had issues with speaking to us on the phone, you can also speak to us via webchat at: https://capquest.co.uk and we can discuss this further.
Kind regards, Matthew
Disgusting company…
Disgusting company after being told several times I was struggling with debt and struggling to make large payments they still sent it over to a sister company who again took no notice and have now resulted in a CCJ.
For a country in recession given the cost of living crisis they just don’t care. Shame on you Capquest and your sister companies you are causing serious mental health issues at a time that is already stressful. Having to choose between feeding a child or heating a home you stamp on people from a great hight. On a debt you paid pennies for.
20. februar 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Ema,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 so we can talk in more detail.
Kind regards, Matthew
Besvarelse fra Capquest
Hi Joyce,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
In order to understand your experience more, and to ensure there are no unresolved actions still pending, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200. I look forward to hearing from you.
Kind regards, Matthew
Don't let this company with fake…
Don't let this company with fake reviews scare you! If a historical debt is over 6 years old and you've heard nothing for that long, then it's written off! Don't let this company convince you otherwise. They can't do anything!
9. februar 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Jason,
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan.
If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter. Just because an account defaulted six years ago doesn't necessarily mean that the account is statute barred, however if you believe your account is statute barred, we are happy to look into this further for you.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Very helpful and understanding
13. februar 2024
Besvarelse fra Capquest
Hi Tracey,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful and understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
What is going on
I paid an old debt through arrow global Ltd. It’s showing on my credit file and paid and closed. Nearly a year later capquest start sending me recovery letters saying they aquired this debt may 2023 and the balance is outstanding. I’ve called three times and got told the payment history isn’t available so they are unsure if this debt is still outstanding but continue to send me letters about recovering the money while they investigate the issue and no one gets back to me
13. februar 2024
Besvarelse fra Capquest
Hello David,
I am sorry to learn that you are being contacted regarding an account that you say has been closed; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. To discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us again on 0333 999 7200.
Kind regards, Matthew
I am in the process of bettering my…
I am in the process of bettering my life but because of this debt I’ve had for nearly 30 years I am unable to apply for another loan until this last loan is resolved. Instead of helping me feels like Capquest are not bothered. How do you expect me to pay off over £3000 when I’m not even working?? Very unhappy customer. Mr naveed Shad
12. februar 2024
Besvarelse fra Capquest
Hello Naveed,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
So we can talk in more detail, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200
Kind regards, Matthew
Very proffesional Capquest employee…
Very proffesional Capquest employee easy to talk to no judgement throughout interview.
7. februar 2024
Besvarelse fra Capquest
Hi Jean,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Helpful staff
5. februar 2024
Besvarelse fra Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Excellent
Excellent, I was very nervous but they were very patient, clear instructions and gave plenty of time.
5. februar 2024
Besvarelse fra Capquest
Hi Laura,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was patient. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Spoke to a very helpful and…
Spoke to a very helpful and understanding customer advisor. However I appear to not be receiving any of their text messages and they did not have my updated address, only one from 2020 so I worry what would have happened had I not called then when I did!
2. februar 2024
Besvarelse fra Capquest
Hi Eleanor,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful and understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
I am sorry to learn that you are not receiving text messages; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. If this issue is still occurring, to discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200.
Kind regards, Matthew
Very helpful
2. februar 2024
Besvarelse fra Capquest
Hi Gillian,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
understanding thankyou
30. januar 2024
Besvarelse fra Capquest
Hi Simon,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Besvarelse fra Capquest
Hi Ken,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was polite, caring and professional. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Answered my questions and sorted…
Answered my questions and sorted payment quick and no fuss
2. februar 2024
Besvarelse fra Capquest
Hi Julie,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
In order to understand your experience more, and to ensure there are no unresolved actions still pending, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200. I look forward to hearing from you.
Kind regards, Matthew
SCAM!
SCAM!
This company wrote to my husband saying owed over £400 for an old credit card with RBS. Never banked with them!
Debt was dated back to 2002!
I called and was sushed at one point when I said can not chase a debt that old (over 5 years written off) and anyway he never had a card with RBS!
I called RBS and they confirmed this is a con.
I will be rasing a complaint and reporting to FCA.
1. februar 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Melanie,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as
I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Besvarelse fra Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was polite. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
I have requested a call back 3 times as…
I have requested a call back 3 times as I have to do after 4 and had no response
29. januar 2024
Besvarelse fra Capquest
Hello,
I am sorry to learn that you haven't received a call back; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
Please note call backs are dependent on staffing levels and are not guaranteed. If you prefer you can call us on 0333 999 7200. If any call back is not answered we would continue to attempt to contact you via SMS, telephone and communication via email or directly in the post.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. To discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200.
Kind regards, Matthew
Very helpful agent and understood the…
Very helpful agent and understood the situation we are in. Great company to discuss financial burden’s with 👍
Top marks 💯😀
26. januar 2024
Besvarelse fra Capquest
Hi Barry,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.