I was very impressed with how sensitive and helpful they are at Capquest. I am helping a friend manage her debts as she is suffering both mentally & physically atm. Claire was so helpful & guided... Se mere
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Se, hvad kunderne siger
Don't pay anything unless they can provide detail of credit agreement and when it was taken out. Just spoken with them following a letter saying I owed close to £300 with the original debt to Shop Dir... Se mere
These toothless clowns keep contacting me about an alleged ancient statute barred debt which i have no knowledge of. Ive blocked them on every platform. Parasitical behaviour hoping a few gullible fol... Se mere
They have been seriously kind and professional we were ripped off has to pay low monthly payment but we stuck to it no endless text , email or phone call and today I paid it off thank you for not bei... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).
Kontaktoplysninger
60 York Street, G2 8JX, Glasgow, Storbritannien
- 0333 999 7200
- customers@capquest.co.uk
- www.capquest.co.uk
3,4
Middel
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I've never had to deal with such rude
I've never had to deal with such rude, incompetent people in my entire life. I was giving them my personal details to update their system. I gave them my date of birth half a dozen times to be told, "That's not the date we have on our system, we're going to have to end this call." Sorry but my date of birth has always been the same, it's never changed!!! And ive never given a false date of birth on any document. Turns out he misheard me over and over again, despite me saying it very clearly about 6 times. I was constantly spoken over and told i could manage my account online , i don't need to, the debt help company is doing that for me!! I wasnt allowed to get a word in to tell them why I was calling in the first place. I had to repeat myself over and over again as they didn't understand what I was saying. Even at the end of the conversation i was told that if the debt renained unpaid they would continue to come after me for the money. Id already explained prior to this that the debt help company were dealing with it, so DONT continue to threaten me please. Overall this company came across as very unprofessional, full of extremely rude people who don't listen. I felt like id been bashing my head against a brick wall the entire conversation The way I was treated and spoken to during this call was absolutely despicable.
7. august 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello,
Thank you for your review. We value your feedback and take it very seriously.
I am sorry to learn that the agent you spoke to was rude and incompetent. I understand how frustrating this must have been for you. We value our customers' time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent customer service in a timely manner, and I apologise for any inconvenience this may caused you. If you wish to make a complaint, we have a robust complaints procedure which can be logged by emailing complaintsin@capquest.co.uk.
The way we work is for our customers to get in contact with their debt management company to ask them to get in touch with us, Please get in touch with your debt management company and ask them to get in touch with us.
Thanks,
Matthew
I had a recent complaint raised with…
I had a recent complaint raised with capquest ....The lady I spoke to was helpful.and polite throughout.....she made the experience easier to deal with to a successful outcome
5. august 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello James,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful and polite.
Kind regards, Matthew
Appalling
These people took over an apparent debt with Sygma Bank via Creation Finance and years ago put an order on my partner's home. She denies ever having a debt with these people. We have spent months asking for evidence from Capquest, Creation Finance and Drydens their debt collectors. They all refer to each other. We finally had an acknowledgement letter from Capquest saying they would send the requested documents - namely evidence of the debt. Over a month later we telephoned to chase and were told that despite being on their letter head, the letter of acknowledgement was not sent by them and they knew nothing about it and referred back to Drydens.
My partner's stress is incalculable. The incompetence of all these organisations beggars belief and the couldn't give a (my word was not allowed by the system) about customer service is staggering.
30. juli 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello,
I am sorry to read that you have had a disappointing experience with ourselves, please be assured we value your feedback and take it very seriously.
It is not uncommon for us to send correspondence on behalf of someone else, however for us to not actually be servicing the account in question. It could be this is what has happened with your circumstance, however this should be easily identified and easy to communicate.
If you do not recognise this account, we just need to ascertain who is servicing the account. If it is ourselves, then we can discuss and follow our disputes process. If it is not ourselves, we can check to see who is the servicer of the account and direct you to them. We would need to view the account in question, therefore would ask you to contact us. To contact us you can either visit our online portal at: https://portal.capuest.co.uk or you can call us on 0333 999 7200.
At Capquest we have a very robust complaints process. Based on what you have put in your review we would welcome the opportunity to review your circumstances further and log a complaint if required. Again to do this we would need to speak to you, so we would ask that you either call us on 0333 999 8151, or contact us via the customer portal at https://portal.caquest.co.uk. Alternatively if you have a complaint you can email this to complaintsin@capquest.co.uk
Thanks
Matthew
Besvarelse fra Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was patient and polite. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Thank you Amanda!
Thank you Amanda!
You just restored my faith in humanity. Thank you for handling my concerns and calmed me down and helped me. GOD BLESS YOU!
I have no doubt that you will be successful in your life personally and professionally. I hope you are appreciated in Capquest.
Take care!
Azade
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hi Azade,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague calmed you down and helped you. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Kelly
Kelly was fantastic from our first contact so understanding and caring we are so glad we reached out I wouldn't hesitate to do it again. nick
27. juni 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hi Nick,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was understanding and caring. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Disgusting predators
They have been writing to my dead dad for over a year now, threatening to send bailiffs round to acquire a £6,000 Lloyds debt my dad allegedly had. I have written to them numerous times and had aggressive contact centre staff tell me the debt has to be paid without any empathy towards the situation. Debt collectors put a note through the door of the property saying they will return, but ring doorbell shows they didnt knock? Besides the fact, my dad didnt have any debt and Lloyds have confirmed this to me. The fact they are still sending harassing communication to my tenants is disgusting. They wont accept me telling them my dad died in 2022 and are asking me for proof when they wont give me proof of the alleged debt. As they are constantly ignoring my emails I will be taking the matter further, as this has caused a lot of unnecessary stress to my life. I dread to think how they must get away with this scam to elderly or vulnerable adults.
24. juni 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Jodie,
Thank you for your review. We value your feedback and take it very seriously.
If we have been advised that a customer has passed away, then this account should be placed with the appropriate servicer. We may not be able to discuss the account in detail with you, as this will depend on whether you are noted on the account as someone who has authorisation to do so, however we should not chasing anyone about this balance, especially if the account is not in your name.
We would very much welcome the opportunity to review your circumstances further, however in order to do this we would require to speak to you. To do this you can call us on 0333 999 8151.
If the matter you are referring to is still unresolved, please can you contact us as soon as possible, so we can work with you to review and correct any error that we identify has happened.
Similarly if you wish to complaint, we have a robust complaints procedure which can be logged by emailing complaintsin@capquest.co.uk.
Thanks
Matthew
Incompetent
Took out a CCJ against me incorrectly by their own admission and sent the paperwork to an address I hadn't lived at for over a year. When a simple search could have found where I lived. That was 3 years ago and apparently they've asked their solicitors to get it set aside. That was
last Oct 2023. Still says active on my credit file. I'm now going to get my own solicitors involved and take legal action against them. They are completely incompetent.
Regarding their response here. I've already made an official complaint. I've also emailed multiple times for an update without reply.
18. juni 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Mark,
Thank you for your review. We value your feedback and take it very seriously.
I am sorry to read that your experience hasnt been a positive one. We would very much welcome the opportunity to review your circumstances further, however in order to do this we would require to speak to you. To do this you can either call us on 0333 999 8151, or contact us via the customer portal at https://portal.caquest.co.uk. We don't have a mailbox for customers to email.
If the matter you are referring to is still unresolved, please can you contact us as soon as possible, so we can work with you to review and correct any error that we identify has happened.
Similarly if you wish to complaint, we have a robust complaints procedure which can be logged by emailing complaintsin@capquest.co.uk.
Thanks
Matthew
Poor website and communication
I have had my loan with Koyo ( absolutely brilliant and transparent website) that has been taken over by capquest. Since the loan has been taken over the company I have lost all visibility and management of my loan as no available data on the system. I have contacted the customer service by message on the app/ web portal but still nothing
Very poor management of the available website site
6. juni 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Sylwia,
I am sorry to learn that you are not able to view any details on the web portal. I understand how frustrating this must have been for you. We value our customers' time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent customer service in a timely manner, and I apologise for any inconvenience this may caused you. To discuss this in detail with the Koyo team, you can call them on 0333 999 8140 or email them at customers@koyoloans.capquest.co.uk
Kind regards, Matthew
Chancers
Up to there old tricks again .( We have locked horns before , over a 10 year plus debt )
As a forces veteran I am inviting the Royal British Legion to stand by me.
Alleged debt 2k plus...looking for £600 to settle
So fishing trip to be polite.
Am getting the FCA and Information Commissioner involved as the want personnel details off me as well
11. maj 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello,
Thank you for your review. We value your feedback and take it very seriously.
The vast majority of contact we attempt is when we're trying to communicate with our customers so that we can work with them to find the most suitable approach to paying off their debts. It might be that their account has fallen into arrears and they are unaware, or we've not heard from a customer for many months. At Capquest we have a thorough dispute process, therefore If you do not believe that this account is yours and wish to dispute this, we would be happy to look into this further for you.
You mentioned that you are going to take this matter to the FCA and Information Commisioner. We would very much like the opportunity to resolve any complaint you may have against us, therefore if you do, please can you contact us to discuss and log any complaint you have. Our complaint team email is complaintsin@capquest.co.uk.
We're regulated by the FCA and ICO, and as such take our legal and regulatory obligations very seriously, to ensure we operate ethically and support our customers with their financial needs. Under the Data Protection Act, we are required to ask for the customer to confirm their full name, first line of address, postcode and date of birth before we can access their account and discuss in detail with them. This allows us to confirm that we are discussing the correct account and with the correct person, in order to keep your details safe and ensure we abide by the regulations that the FCA and ICO set.
To help me investigate this matter further, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200.
Kind regards,
Matthew
Chancers
Chancers! They purchased debt of mine 15 years old, hoping I wasn’t familiar with the law and Statute of Limitations Act (5 years here in Scotland).
Similarly having purchased other debt previously they claimed to be looking into my personal financial affairs. I informed them this was both illegal snd harassment and threatened to take them to court.
Unsurprisingly they backed off. This proves they'll stop at nothing to get their ill gotten gains. They're NOT your friends and aren't doing you any favours.
Don't be fooled by them and ALWAYS check the validity of any claims against you.
17. april 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello John,
Thank you for your review. We value your feedback and take it very seriously.
If any of our customers believe that their account qualifies for the limitations act, as soon as they make us aware they believe this to be the case, we will take the necessary steps to review and confirm if it qualifies or not. Should you feel this qualifies to yourself then please contact us and we can review this for you.
At Capquest we have a very robust complaints process. Based on what you have put in your review we would welcome the opportunity to review your circumstances further, however in order to do this we would require to speak to you.
To do this you can either call us on 0333 999 7200, or contact us via the customer portal at https://portal.caquest.co.uk. Alternatively if you have a complaint you can email this to complaintsin@capquest.co.uk
Thanks
Matthew
CapQuest Fake Reviews by using a bot farm usually from very poor countries who charge as little as 1 pence per comment!
Why are you using a company that has hundreds of profiles or ( BOTS ) leaving reviews! You’ve been caught out as there is no way that you’ve just got over 100 excellent comments in just a few minutes!
The Technical term is you hire a company called a Bot Farm! Hundreds of unmanned phones operated by 1 man per 100 phones giving out “Excellent comments which are very short to read! You only have a total of 1500 reviews & all of a sudden you get over 100 new comments over the past few minutes!!
Your a scan company who contact people like me who do not even own a Debt! Go Read “Capqusst Scams” on Google and watch how nearly all of them are negative! Go to Google reviews and nearly all the reviews are negative! I’m reporting you to Trust Pilot & trading standards.
14. april 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Cara,
Thank you for your review.
We value your feedback and take it very seriously. Let me reassure you that we do not use companies whose purpose is to leave reviews for us to positively influence our trustpilot score. I have reviewed our Trustpilot review history and I am unable to see the period you are referring to, however we would be grateful if you could either call us or send any evidence that you have regarding this so we can review it further.
At Capquest we have a very robust complaints process. You have mentioned referring us to Trustpilot and Trading Standards. We would welcome the opportunity to review any complaint you have against us, however in order to do this we would require to speak to you.
To do this you can either call us on 0333 999 7200 or contact us via our customer portal at https://portal.capquest.co.uk. Our aim at Capquest is to work with our customers to help them build a better financial future for themselves, so if you feel this is not the case and have a complaint, please can you contact us so we can look into and investigate the matter.
Thanks,
Matthew
Besvarelse fra Capquest
Hello,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 so we can talk in more detail.
Kind regards, Matthew
Too pushy and ring at working times
Too pushy and ring at working times - too intrusive
27. marts 2024
Besvarelse fra Capquest
Hello Gerard,
I am sorry to learn that you have found us too pushy and have been called at inconvenient times; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. To discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us again on 0333 999 7200.
When you get in contact with us, we can amend what times we call you on your account, or if appropriate, remove consent to call. We can also discuss in detail the personal matter we are looking to discuss with you.
Kind regards, Matthew
capquest is taking money from my…
capquest is taking money from my account for a settled account even after they have been given proof and said they were investigating this and my account was on hold . .... they dont reply to my emails telling them to stop taking money from my account. Very fed up with them they have had plenty of time to resolve this not so much as a phone call to explain why they are still taking money for an account thats on hold ?????? and have not closed this down ,
25. januar 2024
Besvarelse fra Capquest
Hello Sammy,
I am sorry to learn that you are still making payments on a settled account; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
If we are taking payments automatically, then this sounds like there is a direct debit set up. You should be able to cancel this with your bank.
We don't have a mailbox for customers to email. Have you been emailing customers@capquest.co.uk? If so, this mailbox is no longer in use, which is why you would not have received a reply via email. If an account is active and payments are being taken, we wouldn't contact a customer.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. So that I can look into why payments are still being taken and discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us again on 0333 999 7200.
Kind regards, Matthew
Absolute garbage company
Absolute garbage company, keep telling me I owe them £400 for god knows what I've proved on numerous occasions I'm not the recipient but still keep harassing me for a debt that is over 15 years old, sort out your facts before you harass people next time I'm pressing charges against them, I'm also in remission from leukemia but this doesn't seem to stop them miverin me.
14. december 2023
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Mark,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200, as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
I am writing a review on behalf of dear…
I am writing a review on behalf of dear friend who would like to express his appreciation having spoken to the customer representative Petrona who had great compassion and empathy with her listening skills of his situation as he has been a victim of credit card fraud and has been trying to prove his innocence over the last 5 years to various credit institutions and he had been put in a situation which had given him great stress and anxiety. He had provided various evidence that he had no knowledge of the debt nor was he aware when it had been opened, it later transpired someone else had opened up various accounts fraudulently in his name and had stolenhis identity. Finally, Capquest understood having received the evidence and removed his details from their system and dissociated him from the debt, for that he will be forever grateful.
11. marts 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hi,
Thank you very much for sharing your friend's positive experience. I am glad to hear that your friend was happy with the service that he received and that my colleague was compassionate and empathetic. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
STOP CALLING ME
STOP CALLING ME, I DO NOT HAVE AN ACCOUNT. YOU LEAVE RATHER CREEPY VOICEMAILS THAT SAY NOTHING, JUST SILENCE.
NEXT TIME IM GETTING THE POLICE INVOLVED.
6. marts 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello,
I am sorry to learn that you have been receiving silent voicemails. I understand how frustrating this must have been for you. We value our customers' time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent customer service in a timely manner, and I apologise for any inconvenience this may caused you.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200, as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Monsters!
After receiving a letter saying i owe £178 & i am being pursued by your company & asking me to make a payment on your website?
I did manage to get in touch with them on live chat quite quickly at 7pm today, I spoke with he advisor Kelly.
As we all have a legal right to request more information regarding the debt in question (Proof) as i do not recognize this debt nor do i have any negative impact on my creditscore, nothing showing any missed payments or unpaid debts.
Turns out the debt is from "Kays Catalogue" Dated 2007! But your company were unable to offer any proof of this debt or any linked information, like an address for the time of the debt?
Telling me the debt is not currently being dealt with by themselves? Nor could they tell me to who is dealing with this debt? even though the letter i received is headed with your company logo and asking me to make payment on your website!
I was told to get back in touch with them in 21 days time if i haven't heard anything else regarding this debt?
Why would i do that? Just for you to tell me the same thing again?
They are a real company registered with HMRC you can check this using their company number on the direct.gov website BUT! They do seem to be operating in a very grey area to say the least!
I have a legal right to request proof of this so called debt! Until then i wont be paying a penny!
My conclusion
I would suggest reporting these to action fraud if they are unable to offer you any proof of the actual debt! Maybe contact citizens advice if you are worried by this letter!
I doubt i will ever hear from this company again? But for now i will be reporting them, as this is not a good position to find myself in.
7. februar 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Mike,
Based on what you have advised, it sounds like the agent you spoke to advised you that your account is currently in a holding bay as it is not active with a servicer but that the agent has now placed the account. If this is the case, we are not currently servicing the account i.e. the account isn't active with us, so we would not currently be able to discuss the account in detail or work the account, which would include requesting documents from the client.
Kelly would have advised you to get back in touch with us at a later date when we would expect the account to be placed with a servicer, to whom you could then discuss the account in detail. The servicer would not necessarily be Capquest, but if you got back in touch with us once the account is placed, we could advise you with whom the account is placed. If the account is placed with us, then once it is placed we would be happy to look into this further for you.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan.
If you have any further queries, I'd like to assure you we're here to listen and fully support you with the matter. You can message us through your online portal at: https://portal.capquest.co.uk or call us again on 0333 999 7200 so that I can find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Absolutely shocking service
Absolutely shocking service. On hold for hours, agents not trained to deal with the matter, unwillingness to share management details, and then cut you off. How can they be allowed to treat people like this ?
22. februar 2024
Uopfordret anmeldelse
Besvarelse fra Capquest
Hello Rhona,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
You can call us on 0333 999 7200 to talk in more detail, but if you have had issues with speaking to us on the phone, you can also speak to us via webchat at: https://capquest.co.uk and we can discuss this further.
Kind regards, Matthew
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.