Canadian Appliance Source - Toronto Anmeldelser 

No complaints about sales person, however despite I have requested delivery only during an afternoon, the evening (7pm) before I was given a delivery date for the morning of the following day. So no time to set things right. The agent responding (after about 30 minutes) to my telcon could only cancel and rebook. Delivery is scheduled extremely inflexible - no space at all (!) for preferences from the buyer. I will no more buy anything at this store.

It was easy to speak with a staff and get answers to my questions. The delivery was earlier than I expected, which was great and the technicians were very friendly and professional. The communication throughout meant I felt very informed of everything taking place.

The delivery team was outstanding

I had purchased my fridge with Mike's help so thought I would ask Mike to help me agsin with a range. It's only been a few weeks and I'm still learning. I wish there had been a better, more informative book with it. The delivery men were terrific; polite and very careful. I would have liked a paper final bill since I don't have a computer or printer. Thank you Mike for all your help.

I love the service,punctuality and the friendly atmosphere from all of you whom were involved in this business transaction

excellent and efficiency work with ordering and delivery.

Enjoyed very much working with Mr Uhr. He was very helpful:)

Canadian Appliance is one-stop shopping for purchases of large appliances. With one visit to the showroom, was able to discuss all available options for the dryer I had to replace with Michael, a very knowledgeable and helpful account executive, opt for warranties, arrange for delivery within days, installment and haul-away of the old dryer -again, all with one visit!

From Sales to Delivery team, every one is professional and courteous. Everything was carried out to the point.

Good communication throughout the process.

Very patient and helpful sales

The sales rep who answered my phone call, Harleen Mankoo at the Dufflaw location was very professional and knowledgeable. He explained the likely delivery timing very well. I placed my order with him because he was so good with which to deal. I’ll plan to go to Haleen and CAS for my future appliance needs.

1. I felt the agent was a little pushy with trying to close the sale when I said I was waiting for my husband to come "it is available to deliver now but it might be gone in 5 minutes".

2. We were also told we would get a message and email 7pm with delivery time the next day, it didn't come til the next morning and they were here at 8am.

3. They didn't do the install because said the vent was in a wrong place, but also didn't bring a vent tub big enough and didn't have any back up ones to give (so the free installation now costing us $300). But the delivery team were extremely professional and very friendly.

I had a number of questions for Mike Cole the sales person and even though it was a small sale he took the time to answer all my questions.

The delivery team were friendly and helpful

I scheduled the delivery time and they were late. Didn't bother to call to say they had arrived and instead just left. Said that I wasn't available for the delivery. Could not be farther from the truth. Rescheduled, for 2 days later. Delivered and installed the washing machine, however, the water hose was not properly tighten. After about 1 hour there as a massive flood, causing damage not only to my condo unit, but the condo unit below. I instantly called the company, however they deny any wrong doing and said to prove my claim I needed to have taken a video of the installation being done. Water damage photos were not enough to prove their mistake.
Now, I have thousands of dollars of damage repairs and an insurance claim. Will NOT be buying from Canadian Appliance Source EVER AGAIN.

I needed to reschedule a delivery for the LG range and microwave purchased from CAS. I called customer service and was helped by RaEesah Ismael who successfully rescheduled my delivery in a polite and professional manner.

Good service

The CAS home delivery and most of the Customer Care agents are unreliable and unpleasant. Thanks to 4 agents for being helpful during the two days to resolve a simple issue. The delivery guys are more helpful than your customer care agents. The supervisor kept saying that I received ALL their emails & notifications regarding my delivery. So, I forwarded the emails & notifications I received from CAS, including screenshots, including a complaint. There was no time indicated in the email dated Sep 14th, and I did not receive a notification the evening before the delivery set on Sep 15th. The lower rank agent was right, even the supervisor couldn't help me with the problem CAS created. It was just a delivery issue, but somehow, it felt like it was my fault that I did not receive my fridge on September 15th. I find her provocative. She did apologise for what happened. But she already left a bad taste in my mouth. I did not feel that she was willing to help me. She even mentioned that the delivery is free, and I'm not being charged for the second delivery - of course, it will be free, it was not my fault. Someone messed up typing the time. I'm not an ungrateful person (I thanked the agent when he mentioned that they would deliver it again for free - but to be honest, I'm not going to pay for something that is not my fault). Also, the free delivery was offered in the store, I did not ask for it. However, most appliance stores offer free delivery. So, what was she trying to imply? I'd rather pay a delivery fee and get my fridge on time.
The worst customer service in Canada. Even the delivery drivers know how incompetent many of you are. You'd better teach your agents how to handle customer requests or complaints properly and tell them not to be annoyed when the customer asks to spell out their name.

Customer service experience was great. The staff who helped coordinate my delivery were extremely detail ordiented and helpful. Arwyn. B Customer Care Representative is exceptional.