Even though our chosen refrigerator model was not in stock, the agent,Mr.Najeem Ebrahimi, found the substitute and was able to speed up delivery by one day.The delivery, including the timing was well... Se mere
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Se, hvad kunderne siger
Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were... Se mere
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I phoned to confirm delivery time. Arwyn Bheekhoo was my customer service rep. Very easy to talk to and his advice in what to expect upon arrival was very informative. Thank you Arwyn.
This was one of the easiest purchases that I’ve ever made. It was very pleasant dealing with Michael. He explained all the costs, extended warranty and answered the questions I had. Delivery was ex... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Canadian Appliance Source - Toronto
Skrevet af virksomheden
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktoplysninger
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4,5
Fremragende
2 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Friendly in store experience and great…
Friendly in store experience and great delivery team.
27. august 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi Baerbel,
We're so glad to hear you had such a positive experience with our in-store team and that our delivery team was great. We truly appreciate your wonderful feedback!
CAS
Even though our chosen refrigerator…
Even though our chosen refrigerator model was not in stock, the agent,Mr.Najeem Ebrahimi, found the substitute and was able to speed up delivery by one day.The delivery, including the timing was well organized.I appreciate the help of another agent,Jeremy, with the registration because there was a problem with the model number .Jeremy was very helpful and patient and managed to solve the problem.
27. august 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi Hana,
Thank you for your wonderful review! We're so pleased to hear that our team was able to assist you efficiently with finding a suitable refrigerator and speeding up the delivery. We're also glad that the delivery was well-organized and that our other agent provided patient and helpful support with the registration. We truly appreciate your business and look forward to serving you again!
CAS
Friendly and helpful service!
Friendly and helpful service! Arwyn was great.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Canadian Appliance Source - Toronto
Hi Tess,
We are so pleased to hear that you found our service friendly and helpful. We truly appreciate your positive feedback and look forward to assisting you again in the future.
CAS
Besvarelse fra Canadian Appliance Source - Toronto
Hi Marc,
Thank you for your wonderful feedback! We're so pleased to hear that you experienced excellent service and are enjoying your new dryer. We truly appreciate your business.
CAS
Harleen clearly understood our needs
Harleen clearly understood our needs and came up with the right solution
14. august 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi Carl,
We're so pleased to hear that our team member understood your needs and provided the right solution. We truly appreciate your positive feedback!
CAS
Customer service:
I phoned to confirm delivery time. Arwyn Bheekhoo was my customer service rep. Very easy to talk to and his advice in what to expect upon arrival was very informative.
Thank you Arwyn.
24. maj 2026
Uopfordret anmeldelse
Mike Blimkie our Duflaw branch…
Mike Blimkie our Duflaw branch salesman is terrific! Always very diligent!
16. august 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi Shawn,
We are so pleased to hear that Mike was terrific and always very diligent. We truly appreciate your business!
CAS
Quick and efficient installation and…
Quick and efficient installation and removal of old unit.
Good help on the showroom floor during purchase.
16. august 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi Jon,
We're so pleased to hear that the installation and removal of your unit were quick and efficient. We're also glad you received good assistance from our team on the showroom floor. We truly appreciate your positive feedback!
CAS
Great service
We knew what we wanted, and it took us under 10 minutes to finalize the order with Mayank over the phone, including delivery arrangements.
12. august 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi,
Thank you for choosing CAS! We’re glad Mayank made the process quick and easy for you. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Good and knowledgeable customer service
7. august 2026
Very pleased with service to deliver…
Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were careful and knew how to install and adapt our tap to enter a new direction to match new dw intake.
Thanks to all for great job
6. august 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi Susan,
Thank you for your wonderful review! We're so pleased to hear that the delivery and installation of your new dishwasher went smoothly and that our team provided such careful and knowledgeable service. We truly appreciate your business.
CAS
I had a very good time ( again!)…at Canadian Source at Toronto. Not the first time! When I needed a new Fridge it was very easy to go there for help. They looked at my “history” there and appriciated
I had a very good time ( again!) purchasing my Fridge
At Canadian Appliances S
4. august 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi Dalya,
We are so pleased to hear you had another positive purchasing experience with us. We appreciate your continued business and kind words!
CAS
Purchase and the delivery was very…
Purchase and the delivery was very good. This is my 3rdpurcase at this location.
11. august 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi,
We are so happy to hear about your positive purchase and delivery experience. We truly appreciate your continued loyalty and support!
CAS
Besvarelse fra Canadian Appliance Source - Toronto
Hi John,
Thank you for your wonderful review! We are so pleased to hear that you found our service quick and helpful, and our pricing fair. We truly appreciate your business.
CAS
Good Experience
The shopping and delivery went well with no problems. The delivery was made within the time window provided.
7. august 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi,
We're so pleased to hear that your shopping experience went smoothly and that your delivery was made within the expected timeframe. We appreciate your positive feedback!
CAS
Quick and easy process.Knowledgeable sales person.
Knowledgeable sales person.
No pressure to upgrade to something more expensive.
Delivery process explained clearly.
Positive suggestions when choosing the appliances.
7. august 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi Carol,
Thank you for your wonderful review! We're delighted to hear that our salesperson was knowledgeable and provided positive suggestions without any pressure. We're also pleased that the delivery process was clearly explained. We truly appreciate your business.
CAS
Drier
it's been less than a month since I bought the drier. I was looking for a spacey drier with simple features. This one has a lot more drying options then I wanted, but I thought it's going to serve what I want.
It works fine on the highest heat setting. I tried another setting so I don't use the hottest one, but it didn't dry the cloths well. I never change the setting as I hang dry many cloths. Very simple to operate. Hopefully, it will last long..
Delivery service was great and the price reasonable. I chose to dispose the box myself. I didn't expect to dispose all the styrofoam that came with it. Luckily I have two large recycling bins and the box with the styrofoam took a whole bin. If you don't have room in your recycling bins, be prepared to store some of the stuff and recycle it a little bit at a time.
26. juli 2026
Excellent sales service and great…
Excellent sales service and great delivery and installation of our new LG ThinQ washer!
28. juli 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi Thomas,
Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with our sales team and that the delivery and installation of your new LG ThinQ washer went smoothly. We truly appreciate your business and look forward to serving you again.
CAS
Canadian Appliance Source is reliable
The salesman, Khaldoon Al-Warhani has been excellent in the whole process. Timely communication, clear instructions. Delivery is as scheduled by professional team.
I am a returning customer. I believe I have made a good choice.
21. juli 2026
Besvarelse fra Canadian Appliance Source - Toronto
Hi Tina,
Thank you for your wonderful review! We're thrilled to hear that Khaldoon provided excellent communication and clear instructions, and that your delivery was handled professionally and on schedule. We truly appreciate your continued business and are delighted you had a great experience.
CAS
Besvarelse fra Canadian Appliance Source - Toronto
Hi Teresa,
We're so glad your product arrived quickly! We appreciate you sharing your positive experience with us.
CAS
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