Canadian Appliance Source - Montréal Anmeldelser 

1.135
•
TrustScore 4 ud af 5

4,2

7325 Decarie Blvd, H4P2G8 Montréal, QC, CA

•

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

What made our experience great was Mohammad Mahmoodi his help was great , his knowledge about the products and his ability to guide us through the process. The delivery was very good as well as the pr... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Our salesperson, Mohammad Mahmoodi, was knowledgeable, efficient and was able to guide us to the right product for us in a fridge emergency. We saw him yesterday morning; our fridge was delivered this... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

J'ai commandé une hotte encastrable qui, selon le site devait m'être livrée 2 jours plus tard. 3 semaines plus tard je n'ai toujours pas reçu ma hotte. Mon chantier traîne en longueur. La date de l... Se mere

Bedømt til 5 ud af 5 stjerner

Le service de livraison a été très efficace et très professionnel. En magasin, j'ai obtenu un excellent service et un bon prix pour l'appareil

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hvidevareforretning

Om Canadian Appliance Source - Montréal

Skrevet af virksomheden

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Kontaktoplysninger

  • 7325 Decarie Blvd, H4P2G8, Montréal, QC, Canada

  • 5143574322

4,2

God

TrustScore 4 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

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4,2

Alle anmeldelser

(1.135)

8.634 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Salesman was friendly and easy going

The salesman was friendly and easy going, with no pressure to sell anything other than what I was interested in.

4. august 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi Carm,

Thank you for your wonderful review! We're so pleased to hear that our salesperson provided a friendly and easy-going experience, focusing on your interests without pressure. We truly appreciate your business.

CAS

Bedømt til 5 ud af 5 stjerner

Delivery and installation service very…

Delivery and installation service very smooth, fast and professional

4. august 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi Renaud,

We are so pleased to hear that your delivery and installation experience was smooth, fast, and professional. We truly appreciate your business!

CAS

Bedømt til 5 ud af 5 stjerner

Well-informed salesperson.

Well-informed salesperson.
Prompt delivery and installation.
Adequate choices.

25. juli 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi George,

We're delighted to hear that our salesperson was well-informed and that you experienced prompt delivery and installation. We appreciate your positive feedback regarding our product choices!

CAS

Bedømt til 5 ud af 5 stjerner

Very good and helpful service

Very good and helpful service. Smooth delivery. Rapid responses to my email questions afterwards.

22. juli 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi Susan,

Thank you for your kind review! We're so pleased to hear that you experienced helpful service, smooth delivery, and rapid responses to your email questions. We truly appreciate your business and look forward to serving you again.

CAS

Bedømt til 5 ud af 5 stjerner

Excellent service!!!

Mohammad, who took care of my purchase, was polite & very knowledgeable. He ensured that all went smoothly.

The appliances are beautiful. They were delivered without a hitch. The delivery techs were polite, efficient, & worked well.

Many thanks for the excellent service.

Laura Lorenzetti

17. juli 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi Laura,

Thank you so much for your wonderful feedback! We’re delighted to hear that our team member provided polite and knowledgeable service, ensuring a smooth purchase process. It’s also fantastic that your beautiful appliances were delivered without any issues, and that our delivery team was polite, efficient, and worked well. We truly appreciate your kind words about our excellent service.

CAS

Bedømt til 5 ud af 5 stjerner
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi Paul,

We're delighted to hear that Mohammed provided you with such helpful service. We truly appreciate your positive feedback and look forward to assisting you again soon.

CAS

Bedømt til 5 ud af 5 stjerner

Bonne expérience du début à la fin

Bonne expérience du début à la fin. Je recommande cette compagnie.

10. juli 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Bonjour Marie-Claude,

Merci beaucoup pour votre excellent commentaire et pour avoir choisi CAS! Nous sommes ravis de savoir que votre expérience a été positive du début à la fin. Nous apprécions sincèrement votre confiance, avons hâte de vous servir à nouveau et nous espérons que vous recommanderez CAS à votre famille et à vos amis.

CAS

Bedømt til 4 ud af 5 stjerner

The best part of my purchase was the…

The best part of my purchase was the delivery of the appliances. I was worried because the space was narrow but the two men who came were quick, efficient, in and out in no time and very pleasant assuring me that the installation would not be a problem and it wasn’t . Kudos to the two gentlemen.

9. juli 2026
Bedømt til 5 ud af 5 stjerner

First time, won’t be the last :)

I’d never purchased anything from Canadian appliance source, so I was a little apprehensive. Placed an order for a washing machine online only to find out through an email that it is out of stock. I called and was told it would be a couple of weeks and not to worry, I could cancel any time, very friendly and helpful. Two weeks later washing machine arrived was installed and the old one taken away and it took under 15 minutes. There was a very helpful delivery tracker, which let me know how many stops before me. I would definitely recommend Canadian appliance source.

8. juli 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hello Richard,

We sincerely thank you for your trust and your purchase. We look forward to working with you again for your future needs!

Best regards,
CAS

Bedømt til 1 ud af 5 stjerner

Everything is wrong

What went wrong? Everything, Oven glass door is broken, you're offering 100$ instead of changing it. That's unacceptable. Installation sucked, didn't install the dryer, didn't gave me the tube to connect it, had to buy one when it's supposed to be installed. Dryer is missing all of it's legs. Dryer and washer aren't leveled. Customer service is trying to lowball me. Incredible, what a shame.

1. juli 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Dear Christian Handfield-Grenier,

Thank you for sharing your feedback with us.

Please note that CAS receives all products directly from the manufacturer in their original packaging. We do not sell refurbished appliances.

As such, we have no way of knowing if an appliance arrives with concealed damage or defects.

Since the unit was accepted upon delivery, installed, and used, our Aftersales team offered compensation, as the damage does not affect the functionality of the unit.

We can see that you are currently in communication with the Aftersales team regarding your oven. As for the dryer, the replacement feet have already been ordered.

Sincerely,
CAS

Bedømt til 1 ud af 5 stjerner

I am extremely disappointed with…

I am extremely disappointed with Canadian Appliance Source and would strongly advise others to think twice before buying from them.

I purchased a brand-new refrigerator over the phone after speaking with one of their sales representatives. At no point was I informed that this model cools the refrigerator compartment by pushing freezing air from the freezer into the fridge. Had I known this important design characteristic, I would never have purchased this model.

Since day one, the refrigerator has been freezing food stored in the fresh food compartment. I have had milk freeze solid, eggs freeze, Greek yogurt freeze, and numerous other groceries ruined. The financial loss has been significant, not to mention the inconvenience.

When I contacted Canadian Appliance Source, I wasn't asking for a refund. I wasn't even asking for compensation. I simply wanted to exchange the refrigerator for a more suitable model, and I was fully prepared to pay the difference for a more expensive unit.

Their response was simply: "The refrigerator is working properly."

That was the end of the conversation.

To make matters worse, they sent a technician who confirmed that the refrigerator is operating as designed. In other words, the design itself is the problem for my needs, yet nobody mentioned this before the sale.

The complete lack of customer service and willingness to find a reasonable solution has been shocking. Once they have your money, they seem to have no interest in customer satisfaction.

As a business owner with several companies in Montreal and Quebec, I regularly purchase commercial and residential appliances. Unfortunately, because of this experience, Canadian Appliance Source has permanently lost my business, and I will be sharing this experience within my professional network.

I cannot recommend Canadian Appliance Source and will never purchase from them again.

2. juli 2026
Uopfordret anmeldelse
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Dear Éric Gauthier,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your experience and understand your frustration with the performance of your refrigerator.

This model operates in accordance with the manufacturer’s design specifications. The manufacturer’s technician has confirmed that the unit is functioning as intended.

We regret that this design does not meet your expectations and understand your disappointment. We appreciate you bringing this matter to our attention.

Sincerely,
CAS

Bedømt til 5 ud af 5 stjerner

I buy all appliance from those guys

I buy all appliance from those guys. It is WUSIWUG. It is all there as sold and promised. Period

23. juni 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi Bertrand,

Thank you for your continued support and loyalty! We’re glad to hear you consistently have a positive experience and that everything has met your expectations as promised. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!

CAS

Bedømt til 5 ud af 5 stjerner

Easy to order

Easy to order, fast delivery, competitive price, competent and caring delivery people.

13. juni 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi Lucy,

We appreciate your excellent feedback! We're glad you found ordering easy, delivery fast, and our team competent and caring.

CAS

Bedømt til 5 ud af 5 stjerner

Attentive to specific needs

Had many limitations but agent helped me find pretty much exactly what I was looking for. Delivery went well, excellent overall!

6. juni 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi Jeff,

Thank you for choosing CAS! We're glad our agent was able to help you find what you were looking for and that your delivery went smoothly. We truly appreciate your business, look forward to serving you again, and hope you’ll recommend CAS to your family and friends.

CAS

Bedømt til 1 ud af 5 stjerner

impossible de se faire répondre un coup…

impossible de se faire répondre un coup le paiement fait !

8. juni 2026
Uopfordret anmeldelse
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Cher Sylvain Nelson,

Merci d'avoir pris le temps de nous faire part de vos commentaires.

Nous vous prions de nous excuser pour tout inconvénient.

Nous avons constaté que vous avez communiqué avec notre équipe du service à la clientèle concernant votre livraison.

Si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à les contacter de nouveau.

Cordialement,
CAS

Bedømt til 5 ud af 5 stjerner

The delivery service is smooth and…

The delivery service is smooth and there is great coordination on timing.

28. maj 2026
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi,

We're so glad our delivery service was smooth and well-coordinated for you. Thank you for your positive feedback!

CAS

Bedømt til 5 ud af 5 stjerner
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi Daniella,

Thank you for choosing CAS! We're glad to hear you were happy with the service and delivery. We truly appreciate your business and look forward to serving you again in the future. If family or friends are in the market for appliances, we'd be grateful for your recommendation.

CAS

Bedømt til 5 ud af 5 stjerner

just wanted to posta rebuttal to…

just wanted to posta rebuttal to another review from a DD in Montreal. he said he requested a fridge moved from his basement and into his garage and the one in the garage removed. So this clown thinks this is a moving company. They sell and deliver appliances. its not a moving company. He goes on to state it was blackmail delivery service. Hey DD thats a bit dramatic. Could you point to the spot on the teddy bear where you were hurt? Heres the rules. One appliance delivered and one appliance removed. You really did not expect free moving,....did you? Cheap a$$. Hope you see this

4. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best deal for the fridge I was looking for

The best deal for the fridge I was looking for,
Sonia Clair was very polite and helpful when they fixed a mistake that I realized I made on the order. The delivery went smoothly and the delivery drivers carefully carried to fridge to where I wanted it.

3. juni 2026
Uopfordret anmeldelse
Canadian Appliance Source - Montréal-logo

Besvarelse fra Canadian Appliance Source - Montréal

Hi Tina,

Thank you for choosing CAS and for sharing your experience! We're glad Sonia was able to assist with your order and that your delivery went smoothly. We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends.

CAS

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