Bonjour, Tel que mentionné, Tristan Boilard Laliberté a fait un excellent travail ainsi que son collègue Michel Mercier. Rapide, efficace et très bien conseillé lors des achats. Sans pression ni... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
J'ai fais mon achat avec la représentante Oumou Thiouck et je suis très satisfait de ses services. Son aide précieuse, son professionnalisme et sa bienveillance ont fait toute la différence, je l’appr... Se mere
Virksomheden har svaret
Vous devriez mettre vos messages en français ou au moins bilingues! Le vendeur n’avait aucun intérêt à répondre à mes questions, j’ai dû moi-même regarder le livret d’instruction pour avoir la réponse... Se mere
Le vendeur a été cordial avec moi et a répondu à toutes mes questions de façon claire et précise. Les livreurs ont respecté leur rendez-vous malgré la mauvaise température. Ils étaient très respectue... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Canadian Appliance Source - Longueuil
Skrevet af virksomheden
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktoplysninger
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4,4
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick and efficient.
14. maj 2023
The representative was knowledgeable
The representative was knowledgeable, attentive and professional. Excellent knowledge about the different products. Attentive to our needs
29. april 2023
Super service, prix et livraison !
Super service, prix et livraison ! Ils sont maintenant notre magasin d'électroménagé préféré. C'est la deuxième fois qu'on fait affaire avec eux et on est très satisfait !
29. april 2023
au magasin toute était parfait …
au magasin toute était parfait prombleme est la livraison deux heure de RETARDsur la plage horaire
7. maj 2023
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
I keep emailing the Alexandre that I…
I keep emailing the Alexandre that I purchased my stove from and he won't get back to me.
9. maj 2023
Besvarelse fra Canadian Appliance Source - Longueuil
Dear Robyn,
Thank you for taking the time to share your feedback.
Our sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
vendeur poli connait le produit
on a trouve le produit qui nous convenait bon renseignement nous a montre different produit pour avantages et inconveniens
2. maj 2023
Service à la clientèle ordinaire
Vous devriez mettre vos messages en français ou au moins bilingues! Le vendeur n’avait aucun intérêt à répondre à mes questions, j’ai dû moi-même regarder le livret d’instruction pour avoir la réponse à ma question. Le prix pour la livraison est exorbitant, et taxé en plus! Le tiroir de la cuisinière était sale, le vendeur m’a juste dit de le laver moi-même…un vendeur attentionné aurait pris la peine de nettoyer le tiroir…
1. maj 2023
Très bon service
30. april 2023
I received the new fridge but it had a
I received the new fridge but it had a big crack inside it. Had to go through GE warranty and now I have to wait at least 2 wks to get it replaced! Very inconvenient as I needed this fridge for my in-law who is visiting for a month so it deceived the purpose of purchasing the fridge! You would think that the item would be checked for damages before delivery!
5. maj 2023
Besvarelse fra Canadian Appliance Source - Longueuil
Dear Anas,
Thank you for taking the time to share your feedback.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective. This is why our manufacturers will stand in and address as they hold the warranty.
Please understand that functional issues are the responsibility of the manufacturer as they hold the first year manufacturer's warranty. The manufacturer's first port of call would be to service your appliance.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
Courtoisie et a l'écoute de mes besoins…
Courtoisie et a l'écoute de mes besoins et le service.
29. april 2023
Service mean everything
I bought a very expansive range double oven from GE.
Part of the induction stove is not heating
Tried to reach customer service 2 days after, they are sending me to GE, GE says it’s a CAS issue.
I have no update so far and we’re 2 weeks after the fact.
The service is everything
29. april 2023
Besvarelse fra Canadian Appliance Source - Longueuil
Dear Marie,
Thank you for taking the time to share your feedback
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective. This is why our manufacturers will stand in and address as they hold the warranty.
Please understand that functional issues are the responsibility of the manufacturer as they hold the first year manufacturer's warranty. The manufacturer's first port of call would be to service your appliance.
We have confirmed the service with the manufacturer and the technician will contact you shortly regarding the appointment.
Thank You,
W.L
CAS
Good workers.
5. maj 2023
La personne qui nous a reçu était très…
La personne qui nous a reçu était très gentille mais n’avait pas la compétence pour nous guider adéquatement pour cet achat, aussi lorsque le four est arrivé nous nous sommes rendus compte qu’il n’était pas de la bonne dimension.
Par contre les deux jeunes livreurs ont été très adéquats et très serviables
5. maj 2023
Livraison d'un produit endommagé
On me livre un lave vaisselle endommagé et on veux pas me le remplacer , on me schédule un technicien 14 jours plus tard. WoW beau service client
3. maj 2023
Uopfordret anmeldelse
Besvarelse fra Canadian Appliance Source - Longueuil
Bonjour Marcel,
Merci d'avoir pris le temps de nous faire part de vos commentaires.
Nous regrettons d'apprendre que votre appareil est arrivé endommagé.
Veuillez comprendre que CAS reçoit tous les appareils scellés en usine par le fabricant.
Il nous est donc impossible de savoir si un appareil est endommagé.
C'est pourquoi, lorsqu'un problème est signalé, nous veillons à ce qu'il soit traité dans le cadre de la garantie, d'où la réparation.
Merci,
ST
CAS
That I was able to contact customer…
That I was able to contact customer service and talk to the person that sold me the washing machine I thought was awesome and if I needed his help again that I could call and ask for him and he saved me money by telling me that shipping cost were very high and I could come and pick it up myself which I did. Thank you so much yours truly Ellie bulgozdi.
4. maj 2023
Très bonne expérience
Le vendeur était très bien informé sur le produit et il très sympathique. Très professionnel
28. april 2023
After two purchases from this company…
After two purchases from this company it seems to me that the sales personnel are not well versed on the products they sell. No opinions, suggestions etc. Not like the old days when a sales person took pride in their work. Plus, once the sale has been completed it is impossible to contact the sales person. My third purchase was from Home Depot and surprisingly the person who assisted me was able to make suggestions and answer questions without running to the internet.
25. april 2023
Dette er Trustpilot
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