Delivery was excellent, they arrived when they said they would. Professional and friendly. Sales l was not impressed, the sales guy kept rubbing his backside which turned me off compared to the last e... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sales process with Vicky, and up to and including delivery of our new dishwasher went very smoothly. Unfortunately there was some minor damage to the dishwasher once unpacked. The after sales proces... Se mere
Virksomheden har svaret
The entire team from sales to delivery to installation were fantastic. All companies could learn a few things from your business model. All our questions were answered and we were treated with respect... Se mere
Virksomheden har svaret
Great experience. Sales rep. Was excellent - no pressure to buy. He was also very helpful in getting us a good deal.
Virksomheden har svaret
Virksomhedsoplysninger
Om Canadian Appliance Source - Edmonton North
Skrevet af virksomheden
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktoplysninger
17235 105 Ave. NW, T5S1G4, Edmonton, AB, Canada
- 7808006997
4,7
Fremragende
703 anmeldelser
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When we purchased the applia we…
When we purchased the appliances we were advised that they were in stock and available. They were purchased as a pair, fridge/freezer. A delivery date was scheduled for the following Wednesday. The morning of the expected arrival a message was received that only one appliance was coming and the second was scheduled to arrive three days later. The shipment the delivery driver was given was a freezer and dryer!! The day before the new scheduled arrival for the second appliance a message was received changing the date to the following Wednesday. As both appliances were required to be received together for installation it is totally unacceptable that they would not arrive together!!
22. juli 2023
Besvarelse fra Canadian Appliance Source - Edmonton North
Dear Rob,
Thank you for taking the time to share your feedback with us.
We regret to learn that your experience has been less than adequate with CAS.
We can see that your appliances have been delivered on July 26th of 2023.
Due to a warehouse receiving error, your refrigerator could not be delivered on the same day.
We apologize for the inconvenience.
The Frigidaire refrigerator is scheduled to be delivered on August 02nd of 2023.
Thank you kindly,
CAS
T.B
Delivery
There was major confusion regarding delivery between ordering; delivering & receiving and we still haven't received product as it has been a fight every step of the way.
The second delivery fee was waived when I gave you proof of your company’s error. Gesture of good will, what a joke.
15. juli 2023
Besvarelse fra Canadian Appliance Source - Edmonton North
Dear Customer,
Thank you for your both positive and constructive feedback.
We are sorry to learn that your experience has been less than adequate.
We can see that your Maytag freezer is currently being delivered, July 25th, 2023.
We can see that we waived the second delivery fee for you as a gesture of goodwill.
Thank you kindly,
VG
CAS
We love the new dishwasher
They didn't have the fridge that I wanted but we also needed a dishwasher. We were able to purchase one at a resonable price.
12. juli 2023
Great customer service Nick was very…
Great customer service Nick was very knowledgeable and efficient
8. juli 2023
Appliance purchase from CAS
Shavon was great to deal with, gave us the info we requested as well as her advice when called upon. Handled our transaction quickly and efficiently and provide us with a good price. We have dealt with Shavon on several purchases and each time the results have been consistent,thank you. Will continue to deal with Shavon and CAS in the future.
4. juli 2023
We purchased a fridge & stove a week…
We purchased a fridge & stove a week ago and haven’t heard from anyone as to when they will be delivered so it’s premature to complete this survey.
2. juli 2023
Besvarelse fra Canadian Appliance Source - Edmonton North
Dear Joyce & Orest Surowy,
Thank you for your feedback.
We can see that your order is partially ready.
Your Frigidaire refrigerator is currently scheduled to arrive on July 13th of 2023.
Please note that the link to share a customer's feedback is sent to all customers via an automated email.
Once the order is shipped, you may fill out the form to post about your experience with CAS.
Thank you kindly,
CAS
T.B
Excellent service
Good service & knowledgeable about the products purchased. Delivery of the two appliances was done with good care. We however we’re disappointed that the dishwasher was left up to the customer to unpack.
28. juni 2023
Good Service & Delivery
I narrowed my online search down to 4 products. The rep I got on the phone was able to immediately recommend one above the others based on feature vs. cost comparison. She was also able to get the cost of the extended warranty reduced for me on the machines. After purchase the product was delivered within days which surprised me. I didn't realize it wouldn't quite fit the space of my old ones, but the deliverers were very flexible and worked with me to find a way to make it fit (which I enjoy more now than how it was before). Overall good experience with this company, would use them again!
13. juni 2023
This is our third appliance purchased…
This is our third appliance purchased with the assistance of Ivonna. She is so good at explaining all the features and can answer any questions we have. She’s just great! The pick up was easy and pain free. The young fellow was cheerful and efficient. All in all, another great experience with Canadian Appliance Source. We would highly recommend!
15. juni 2023
Sales person was Honest
Sales person was direct , honest and straight-forward.
We were very surprised that you could deliver the product in such a quick manner . Purchased on Sunday and they were delivered Wed morning before 10 am.
18. juni 2023
Calvin MacEachern was awesome to deal…
Calvin MacEachern was awesome to deal with. Very accommodating and helpful. Best experience ever at an appliance store. We will definitely go back! The warehouse staff when we picked up we’re very friendly and helpful.
20. juni 2023
Cafe Induction 2 oven range - white.
We are pleased about our experience with CAS and Ivonna. We ordered a different set of knobs and handles and indicated we’d pick them up at the west end location when they came in. They came quicker than we expected but a phone call asked what city we wanted them delivered to. They ended up at the south lactation. That’s why we gave 4 stars out of 5.
6. juni 2023
Calvin was great
Calvin was great. He was both knowledgeable and was not pushy for a sale. He was able to address all my concerns. He directed me as to which choice of oven and cook top would work best for my planned budget. A very pleasant purchase and I would not hesitate to refer others to shop at CAS.👍
14. juni 2023
Service was fantastic
Service was fantastic! Was told it would be in the next day and it was. Pick up was easy. Pricing was great as well
8. juni 2023
Have had a great experience with Shavon…
Have had a great experience with Shavon at the west end store. Always made the purchase easy and best price always
5. juni 2023
Our delivery date promised
Our delivery date promised, was changed, throwing us a curve ball regarding our laundry loads!
29. maj 2023
Never purchasing from here again!
Purchased 2 separate order a week apart, wrong address enter on both orders.
Had to scramble on the day of delivery to ensure items were delivered to the correct location.
1st order, washer/dryer were scratches, was offered a $25 credit to go out and purchase a product to buff it out, what a joke.
2nd order for the fridge, the delivery driver arrived early, per the automated noticed, was extremely rude and threatening to leave and charge for delivery, upon entering the home claimed he didn’t have paperwork to take the old fridge which was on the invoice and paid for.
Needless to say, I will not be fooled a 3rd time and I will be replacing my other appliances through another company.
6. juni 2023
Besvarelse fra Canadian Appliance Source - Edmonton North
Hello Crystal,
Thank you for your comment.
We regret to learn about your experience.
The delivery issue has been addressed with the concerned department in order to improve our service reference.
In regards to the cosmetic defect, please understand that CAS receives all appliances factory-sealed from the manufacturer and those are only unboxed after deliver/ pick up.
As such, we have no way of knowing if an appliance is damaged.
We can see that monetary compensation of 10% of the cost of the appliance was offered and accepted for the defect.
Thank you kindly,
VG
CAS
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