Canadian Appliance Source - Burnaby Anmeldelser 

Horrible experience with Canadian Appliance Source and sales rep Abhi Gupta. We bought a cooktop and a ventilation (range hood) from them, but when it came to installation, the ventilation would not fit as the dimensions were wrong (according to their own installation guy).

We asked Abhi Gupta at least three times before buying the ventilation if he was 100% sure that it was going to fit, and he kept assuring us that it would fit for sure. We showed him the dimensions and everything that our homeowner manual said. We originally wanted the same ventilation that we have now, but we were told that it was not being sold or distributed on the West Coast. We were very hesitant about buying a different brand for the very reason that I was afraid it might not fit. However, being assured more than three times by someone we unfortunately trusted made us buy the ventilation from them.

When we tried to return the unused and unusable ventilation, we drove to the store to talk to the sales rep who sold it to us, and he just kept coming up with excuses that ventilations are final sale (which he didn’t tell us until we paid for it). He gave me a phone number to call, so I called the number, and they gave me the usual runaround, connecting me back to the sales rep. After wasting my whole morning and afternoon, I finally got an email for their after-sales department, who said there’s nothing they can do.

My problem is that your sales rep deceived us by claiming that it was going to fit in order to convince us to buy it because we were hesitant.

Excellent customer service

Buyers beware. Buy your major appliances elsewhere. Here's my experience.

I went to the store searching for a washer and dryer that would fit my laundry closet, which is just 27" wide. To my surprise, one of the washers measured only 26.5"! The salesman even confirmed that this particular washer is one of the slimmest models. So, I was excited to buy it.

The problem started on the day of delivery. When the delivery team arrived, they removed all the packaging, including plastics, and broke the styrofoam outside our home, on the street outside our building, keeping them in their truck. They did not conduct a walkthrough to the appliance's final destination, as mentioned in their delivery process and preparation steps video (starting at 0:48). They did not identify potential challenges with the installation but simply unpacked the appliances on the street outside our home and brought the units directly inside.

When they tried to install the washer, to our surprise, it wouldn't fit because it measured 27" in width. The delivery person led us to believe that the units might fit into our space if we removed the closet trim, and we arranged for a later installation, so we accepted the order. However, when we asked someone to look into removing the trims, we realized that the washer still would not fit because there wasn't enough space to pivot the machine into the laundry closet. Therefore, we decided to return the machines.

This is where our nightmare began. CAS was charging us a 25% restocking fee for each of the machines, which seemed ridiculous since it was not entirely our fault. We made several attempts to have them remove the restocking fee, but they only reduced it to 15% and offered us "discounts" to offset the cost. After numerous appeals, we ended up with a compact-sized machine at the price of a full-sized machine, plus more.

If you're considering buying a major appliance, I recommend that you go elsewhere.

Il est regrettable de devoir laisser un avis aussi négatif, mais mon expérience avec Canadian Appliances a été tout simplement épouvantable. Je ne peux pas, en toute conscience, recommander cette entreprise à quiconque.

Dès le départ, j'ai essayé d'être très organisé en fournissant des mesures précises pour m'assurer que le réfrigérateur que je cherchais avait les bonnes dimensions. Cependant, le conseiller semblait totalement désintéressé de mes besoins et ne prenait pas en compte mes avis. J'avais clairement spécifié que la hauteur, la largeur et la profondeur étaient non négociables, mais finalement, j'ai été vendu un réfrigérateur avec une profondeur bien plus grande que ce que j'avais demandé.

De plus, j'ai acheté deux réfrigérateurs qui étaient censés être identiques en termes de dimensions, mais cela s'est avéré faux. Le comble a été quand j'ai découvert que Canadian Appliances m'a facturé deux fois les frais de livraison, pour un total de plus de 275 $. Cela dépasse tout entendement.

Les livreurs, qui semblaient être de véritables amateurs, ont causé des dégâts considérables dans ma maison. Ils ont enfoncé mon plancher de bois franc et arraché un morceau de tapisserie dans le couloir. À ma grande consternation, aucun des appareils n'était même recouvert de couverture pour les protéger pendant le transport.

Tout cela s'est traduit par plus de 800 $ de dommages, et le pire, c'est que personne de chez Canadian Appliances ne répond à mes appels. Il semble que je sois maintenant contraint de porter cette affaire devant les petites créances pour obtenir un remboursement.

En résumé, je vous en prie, évitez cette entreprise à tout prix. Ils ne respectent pas leurs clients ni leur domicile, et mon expérience avec eux a été un véritable cauchemar du début à la fin.

Delivery was scheduled between 4-7 pm. No contact till 7:42 pm, automated message stating delivery was 10 minutes away. 2nd automated message at 8:07 pm. Appliances never delivered. No call. 2nd flip with this company. Horrible customer service. Do not waste your time or money with this company.

Good sale representative and convenient delivery system

My deal was actually cancelled at the end, due to the home delivery team was unwilling to provide any addional helps, even if just a tiny favor, resulted in delivery failure and unhappy convasation. I understand the delivery company had no obligation to provide additional helps beside the determined services, and my sales Harvey managed to fully refund me including the delivery fee, which has closed this inperfect shopping experience with a reasonable manner. What I appreciate was my sales person is willing to understand my situation, what I don't apprieciate was the delivery team had minimum communication before they came. I would sugguest the sales team could do a better KYC job while handling the sales, so that they can better understand customers' situation and provide advices and directions to facilitate a smooth delivery. At the end there's no unresolved issue, and I would still recommend CAS to my friends.

Carson was great to deal with. He answered my questions quickly and knowledgeably. Of course it helps a lot if you do a lot of your own research beforehand because there are so many things that can go wrong and you can get confused easily while looking and comparing all these choices. For example, I had carefully measured the height of my alcove which eliminated almost all of the GE fridges. Otherwise I would have bought a fridge that wouldn't fit, and that would have been my fault. So do your homework and your sales rep can help you without any pressure.

The dishwasher has rust and once we install it it’s leaking. While I called customer service they said they can’t help but ask me to fill form online and wait. But I m anxious to sort this out

The online agent was very helpful, and the item was ready to be picked up really quickly.

Wonderful sales person
Got to the point directly and helped search for the product and looked for the best deal and warranty - I purchased within 15 minutes of speaking with him

You were able to deliver the model that we had selected on time and at a fair price. I ordered on line with the live chat feature, which was very convenient and the service was excellent.

Good service and professional consultation provided by Salesman Nick.

The delivery men were excellent. Very careful and very knowledgeable.

Harvey our salesman was very helpful. He knew exactly the best product for what we are looking for. My husband and I will be coming back to this store again for future appliance purchases.

I believe because it is a relatively new thing for CAS at superstore. It took a long time to finish off the purchase. Hopefully this will approve as staff are more educated with the process.