By Vivienne Anmeldelser 

I ordered a dress on 11 August. It shipped on 19 August but didn't actually arrive until almost a month after I placed the order, well past the event I needed it for. On top of that, the material didn't match what was shown and described at the time of purchase.

I contacted customer service requesting a full refund, explaining both issues. Their reply didn't address the refund request at all, they apologised for the "inconvenience" and offered compensation once I received the item, without acknowledging that I'd already received it, or that I was asking for a refund rather than a goodwill gesture.

I followed up making the refund request explicit again, referencing my consumer rights, and had to escalate the matter through my card provider after getting no proper resolution.

Would be cautious ordering here if delivery timing matters, and be prepared for customer service to sidestep refund requests rather than deal with them directly.

Took ages to arrive and when it did, the sizing was off. Fine!
I had to chase on delivery and got no reply, it just arrived.

They do not share the return address and I emailed multiple times and got no answer even though they say they response typically in 24hours. Instead, telling me if I want a replacement I have to pay for delivery. It's been 5 days and STILL, no response, no refund, no email.