Buzzard Reptile Anmeldelser 

332
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We are first time owners of a Hermann tortoise and visited Buzzard Reptiles with a whole lot of questions relating to his upkeep and welfare. Wookie and his team were amazing. They were so patient and... Se mere

Bedømt til 5 ud af 5 stjerner

I shopped online and I love that you can choose from 100's of individual pieces of wood/branches/cork etc. The communication from the store was great & the delivery was quick, everything arrived in g... Se mere

Bedømt til 5 ud af 5 stjerner

Many thanks to those at Buzzard repltiles, i ordered an aquarium that was packaged brilliantly. i had ordered the same aquarium from a well-known online retailer but they failed to show any attention... Se mere

Bedømt til 1 ud af 5 stjerner

Have purchased live food from buzzard reptile once or twice and never ever again..I would strongly advise against these people as they do not take any care when orderering live INSECTS ..I spent 20 mi... Se mere

Virksomhedsoplysninger

  1. Krybdyrsbutik

Skrevet af virksomheden

Based in Leighton Buzzard, Buzzard Reptile offers a wide range of products, both online and instore, giving all you need to keep your exotic pets happy and healthy. From Livefood to live plants, water bowls to specialist plant lighting, we have it all at Buzzard Reptile!


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

332 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 25 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(332)

44 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

ANT INFESTATION FROM CORK! ⛔️ AVOID!

Updated EDIT: as you can see from their shi*ty response. They are not a very good company to buy from at all. It’s got nothing to do with “Impatience” and everything to do with the safety of my animal! Something they are clearly ignorant towards! Ants bite! My snake is now coiled in the corner because there is an infestation from your piece of bark. You may well have had it fumigated, but whose to say what it’s been in contact with since. So yes, as your genius is clearly lacking. It’s from YOUR supply. NOTHING else has entered the enclosure to cause this. Do better!

Since I’m now being ignored. I feel it necessary to share my experience to inform and warn others. Because unfortunately I made my first purchase from Buzzard recently. £100 On a huge piece of cork bark for one of my ten snakes enclosures. After getting it home and into her viv however, she now has an infestation of ants! I specifically asked before purchase if it was treated and was assured it was. I emailed Buzzard and the response included a screenshot of a fumigation receipt from back in May. In my opinion this proves nothing. That could be for any stock. Out of the TEN enclosures, the ONE that this new bark went in is the only one now crawling with ants. Doesn’t take a genius to work out where they have come from. I now have to spend hundreds to strip the 8ft viv, but new substrates and treat absolutely everything! This is an absolute disgrace! With no assistance from Buzzard at all! Ants bite! They are harmful. I have no immediate solution for my poor girl because of the sheer cost. I would urge anyone purchasing to either avoid completely or essentially burn anything you buy to ensure it’s safe for your animals. Incredibly disappointing

15. juni 2026
Uopfordret anmeldelse
Buzzard Reptile-logo

Besvarelse fra Buzzard Reptile

Hi Maddie
Wow, I thought I was impatient! Your first email on this subject was sent to us at 11.02am this morning, to which I replied at 12.02. You then came back to us at 12.08. To the minute I write this response, that is 4hrs 26minutes ago. And you wrote this review stating 'since I'm now being ignored' 31 minutes ago! That's less than 4hrs since you emailed us...
Our email did indeed include a copy of the fumigation certificate, including the following response:

I am genuinely sorry for the issues you are having with your enclosure, I appreciate how devastated you must be. I can confirm however that the information you were given at purchase was correct. The Cork Bark sold at the IHS Show, as with all of our Cork Bark and other Wood, has all been treated. This shipment actually only arrived in the UK on the 21st May having ben fumigated on the 14-16th May. I have attached a copy of the fumigation certificate for this.

You asked if the wood had been treated. You were told that it had. We then provided you with the proof that it had.
It's also worth noting that the shipment we mention in our above response was a 40ft container, containing over 6000kg of Cork Bark. Of this 6000kg, we have sold around 1500kg in the 4 weeks it's been in our possession and have had no other comments or complaints of issues. Of the approx 4500kg left in stock, we are yet to see a single ant or other insect or living creature on any of it.

You mention that the fumigation certificate is 'proof of nothing'. Just to clarify, the fumigation certificate is an official, legal document produced by an accredited company and recognised by Customs. Its pretty strong proof to be honest!
It is also rather more substantial proof than the claim of 'Doesn't take a genius to work out where they have come from' 🤷‍♂️

Bedømt til 5 ud af 5 stjerner

Great site overall

Delivery is always swift, products are genuinely of good quality. Bug subscriptions are great, hardly ever have any arrive that are already dead unlike a lot of other places. Customer service is great, can email or text and someone will get back to you quite quickly

2. marts 2026
Bedømt til 5 ud af 5 stjerner

Amazing service & quality items

I shopped online and I love that you can choose from 100's of individual pieces of wood/branches/cork etc. The communication from the store was great & the delivery was quick, everything arrived in great condition- no damages to the plants or branches as they were packed so well. Will definitely be shopping with them again 👌🏻
Thanks guys!

25. februar 2026
Bedømt til 5 ud af 5 stjerner

We are first time owners of a Hermann…

We are first time owners of a Hermann tortoise and visited Buzzard Reptiles with a whole lot of questions relating to his upkeep and welfare. Wookie and his team were amazing. They were so patient and so helpful offering lots of advice and tips on looking after our little tort. It’s quite clear that these guys know their stuff and have a real passion for exotics. They also stocked many products that were hard to find anywhere else. It’s quite a small shop but with a very big heart. It’s now our happy place

13. februar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Have purchased live food from buzzard…

Have purchased live food from buzzard reptile once or twice and never ever again..I would strongly advise against these people as they do not take any care when orderering live INSECTS ..I spent 20 minutes picking up loose mealworms around my home after leaving the parcel to be opened for 15 mins,it was an absolute bad experience and one I wouldn't want again..And when I complained they blamed me and would not fix the problem or even acknowledge that there was a problem. Keep away from this live food Company

18. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best selection of unique wood

I have ordered a few times for my pet invertebrates and this is the best site ever to get vivarium wood, seeing the individual listings and are so helpful, best prices I've seen too, big fan of the sandblasted grapevine

11. januar 2026
Uopfordret anmeldelse

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