Buy It Direct Anmeldelser 

Faulty item received, had to fight tooth and nail to get the return and refund we are legally entitled to. Customer service was horrendous I had to write this review.

The delivery and recovery of the old machine was fine. The fitter installed the new machine but used the hot tap to connect to the water supply. An hour after their departure, the stopcock started leaking. I do not say this was their doing. However, it does indicate that it was not very carefully checked. I had to call in a plumber to fix that problem. He also correctly installed the machine to the cold water supply.

Will use this company again, I had a call from a lady called Fiona, a few days before my delivery which was nice touch. The delivery was on time and the driver was such a lovely chap

They were very helpful with the installation.

Good price for Samsung galaxy S10 +13 inch screen, delivered swiftly.

DELIVERY DRIVER ARRIVED EARLY, PUT IN GARAGE FOR ME. HAVEN'T USED IT YET SO CANNOT GIVE REVIEW ON THE ACTUAL MICROWAVE AT THE MOMENT.

I have already filled one review of this item but to continue, the drivers were excellent and helpful and very speedy in removing the old fridge freezer. Then quickly unwrapped the new one and installed it. I’m very happy with it as it fits in nicely with the blue cabinets. I also love its retro design and so far it is working perfectly. It’s a perfect size too as I am on my own now. Overall I’m really pleased

Sales person was so helpfull and knowledgable about the product i was after and was a massive help the transaction was quick and easy and postage was fast

Stay away!
Delivery, reference number 8XE2T0787021A050, completed on 18/03/2026.

Our Dryer died on Thursday last week. I paid Extra to have it delivered on the Sat. Time was between 1300 and 1700. The next day ( Friday ) I received a text message stating all is fine and confirming the details. I would expect a further message tomorrow to confirm they are on the way. GREAT so I thought... Sat came. 0800 I received a message saying they have warehouse issues. LOL and will not be able to deliver. I called Appliances Direct. Who ironically use the same system this company does????? I paid more!!!!! I was told it would be delivered on Monday. NOPE ... Here we are on Wednesday and it has JUST been delivered. I have not had a chance to look at it at all. They delivery driver signed his pad ( something I am supposed to do or it VOIDS my terms and conditions) and the two of them buggered off. Seriously Avoid. They are under 2 names... they other account has 1.3 stars...

MORE I was told to package it to the best I can... as it didnt come in a box... just a bubble wrap so I did the same.. but its not being collected till Monday and is sitting outside!!!!! Note these points off their website.. And I was told it is ok to leave it outside.

Please make sure the item is packaged as securely as possible, ideally in its original packaging. If you don’t have the original packaging you need equivalent packaging to help prevent damage. A box with internal packaging to keep the item secure and protect from any knocks in transit.
Please contact us if you need advice on packaging, if the return is not in a box with internal packaging we may reject the return
Make sure that you include any accessories.
Please print the attached label and stick it to the outside of your package. This will help us to identify your item and deliver it to the right team.

Your return should reach us 2 working days days after we’ve collected it.
When your return reaches our warehouse, our engineers will inspect and test it which will take approximately 3 days.
You should hear back from us by 28/03/2026
We will then contact you to let you know when your refund has been processed

That means I placed my order on the 12 Mar 2026 and I might not get a refund UNTIL the 28th? They are dragging their feet, NOT me. This company is a piece of dog ...... and I can not believe they are still around.
Here are the full brands this company belongs to stay clear.

Our Brands:

Appliances Direct. Laptops Direct. Furniture 123.
Outdoor Living. Better Bathrooms. Mr Powa.

good service and excellent item

Good communication and on time delivery. Delivery man helpful.

I purchased a dehumidifier and before committing to the purchase I asked a question and the response was very quick. This answer confirmed my choice, so I made a purchase. The appliance was here within two days! It is a great dehumidifier and was a great price too! I would use Appliances Direct again. Excellent service.

Deliver was on time driver very helpful and pleasant well happy with electric will recommend you to friends. 😀

To start we ordered the Hood in the afternoon and it was there next day , very good service. For the price it’s a nice little unit that looks good in our kitchen. It was easy to install except the 2 security screws are a little tricky.

Easy online purchase and delivered within 24 hrs .

I am very pleased with the decision to purchase from 'Buy it Direct'. They offered the best value amongst many suppliers . The item arrived in superfast time, with virtually next day service without the additional cost.

Extremely poor and unacceptable experience with Buy It Direct (Appliances Direct).

I purchased a Hisense 55” TV which developed a fault within a few months of normal use. The TV was collected for inspection in fully intact condition — no cracks, no impact damage — which I have clearly documented with photographs taken immediately before collection.

The television was then returned to me in a significantly worse condition, with a severely cracked screen that was NOT present before it left my possession.

Despite clear before-and-after photographic evidence, Buy It Direct has refused to provide any repair, replacement, or refund. Instead, they have given inconsistent and contradictory explanations, alternately blaming “user damage” and “transit damage”, while attempting to redirect responsibility to the manufacturer.

No proper inspection report or credible evidence has been provided to support their claims.

This raises serious concerns about how products are handled during their service and logistics process, as well as their willingness to comply with their obligations under the Consumer Rights Act 2015.

As a result, I have been forced to escalate this matter through my bank.

Based on this experience, I would strongly caution anyone considering purchasing from this retailer.

Update:

Despite now being provided with my full order details, the company has still failed to provide any actual evidence to support their claim of “user damage.” Instead, they rely on generic statements with no proof, no documentation, and no accountability.
I clearly confirmed that the TV was in intact condition at the point of collection — no cracks, no impact damage. From that moment, the product was entirely outside of my control and handled solely within their service chain.
If damage occurred, it must have happened during handling, transport, or inspection — all of which are the responsibility of the company and their contractors.
It is extremely concerning that the company is attempting to shift responsibility onto the customer without any verifiable evidence, while also avoiding transparency regarding the handling process.
This matter is now being formally escalated, and this review will be updated accordingly.

Great service, fast delivery.