Bunnings Anmeldelser 

Made a purchase late yesterday, online with a gift card. Was for a Makita drill which is on special for only another 6 days and while stocks last. Website says low stock. Also paid for a Makita hedge trimmer. After purchase, said THANK YOU FOR ORDER. WHICH GENERALLY MEANS, payment has been made. 24 hrs later still no confirmation so ring store. No order on their records, nor with customer service. So thinking I had made a mistake, went to buy items online again, but no, Gift card is $441 short, which was paid yesterday. Have now been told it could take days for money to be reimbursed into gift card. Asked can we pay for items before missing out on sale item and then Bunnings reimburse into our account not gift card. NO, that can't be done either. Conclusion,.... after a number of phone calls, cannot even be told how long it will take to get a reply on exact time frame for money to be put back into gift card. And girl was annoyed because I wanted that answer. Asked could that store hold those items till Bunnings decide to reimburse our gift card, NO,.... that can't be done either. Christ Bunnings, not much you want to help with when your site is at fault. Bunnings, you have left a very bad taste in my mouth.

Ordered a very simply laundry with great customer service. After care however has been absolutely atrocious. Took 7 days for me to be able to just organise delivery, took 1 visit in, 5 phone calls with no one replying or answers the phone in the store, & an ignored email. When they finally delivered (taking the day off work as it was raining badly & didnt want items left out in the rain), it was missing 2 items & one cupboard piece came in the wrong colour. Went in store once again & addressed it, was told it would be delivered the next day. It wasn’t, was sent a message of a ‘attempt delivery’ which was photos of not our items on a truck in a Bunnings store~ not at our house. My husband was home (took day off AGAIN) & it was not even attempted at our home. Pure lie. So I went in store yet again today to sort it out to be told 2 items will be delivered tomorrow (still no text from delivery company) & the wrong colour cupboard item will go as a ‘special order’ & take ANOTHER 2 damn weeks to arrive. So this 2-3 week laundry could now be close to 7 weeks.
We have cancelled our trades twice now, taken 2 days off work & still no completed order. And honestly each time I speak to someone they have barely been apologetic AT ALL. Bunnings were great to start with, got our payment & now do not care at all. This has been an incredibly terrible service, only wish we had gone with another company. Certainly not using Bunnings Burleigh again for something like this ever again.

Special order placed. Delivery time 10-14 days. Month later we are told it may be sent this week but will take another couple of weeks to get here.

bunnings advertises a special orders section where you can order a product and have a tradesman install it. i have tried them twice, once instore and the other on the phone.
both times they told me that there was not a tradesman available.
now they tell me that coffs harbour is too small a branch to offer this facility which is total bull. there are plenty of tradesmen available here.
why do i not get my own you ask. well i am 83yo and this task is beyond me and i am willing to pay..
to top it off i was sent to four different departments before getting the right on.
most of the products are not in stock or can't be found when you go in to collect.
all in all not good enough.

Bunnings price match and customer support is non existent. customer support @bunnings.com.au doesn't have a URL but takes you to an 1800 number (30 minute wait) there is no option to make a special order with the price match guarantee, as Bunnings promises. It's all smoke and mirrors. Or useless as tits on a bull.

I ordered a kit & kaboodle kitchen through bunnings and paid for them to come and measure to make sure it all went smoothly. When the delivery arrived i noticed the benchtops were nowhere near the right sizes, one cabinet was much smaller than the others and there were no instructions.

I put the kitchen together (leaving the benchtops) and also realised that there was an odd gap between the top of the cabinet doors and where the benchtop would sit, some of the cabinet doors did not sit well on the cabinets with the hinges provided and kickbacks were nearly 15mm too tall. I contacted bunnings and spoke to a lovely lady who screamed at me for measuring everything incorrectly then ‘whinging’ for them to fix it. After explaining that a bunnings staff member did all the measurements, the lady agreed to send someone out to re-measure and re-cut the benchtops but refused to acknowledge any of the other issues with the kitchen.

I feel that if bunnings offers a paid measuring service, then it is not too much to expect that the kitchen is going to fit together properly. I contacted them a couple of times more and everytime I was met with hostility from the staff member. Really poor customer service that made the already not great experience, terrible. I would avoid kit & kaboodle and especially bunnings woodville.

Bunnings is generally pretty good and I can almost always find someone to help.

They are also extremely good with refunding if the things doesn't meet with expectations or is bust.

I get fed up with the whinging gits who complain about dogs being allowed: they cause far less problems than the whinging gits who probably have first on their feet and f a r t when they walk by.

Ban them rather than dogs.

I bought an Earls so called rotten wood sealer two days ago. Doesn't work for my rotten wood: brother's did work fine. I'm taking it back tomorrow: threw away the receipt stupidly but I bet they'll refund.

Snooks to all you complainers.

Here we go again!! Mittagong Bunnings do not have stock of the item I went in for...Ozito mini plunge saw!! What?? Isn't that what procurement personnel are employed for...to pre-empt stock needs through trends and purchase BEFORE they run out??? This is my secon trip this week to Bunnings Mittagong and on both occasions, I have not come out with the three items I went in for, due to items being OUT OF STOCK!!!

When are we going to see some competition for Bunnings??

I was compelled to write this as there’s not enough positivity about great service. The two young fellas in your paint department in Baldivis are polite, helpful, know their products couldn’t praise their service high enough. Really I couldn’t give them enough credit! Such an asset to your Baldivis store!

Attended Bunnings Maribyrnong today in the plant department. Micheal and other staff at the registers made me feel like my questions were irrelevant. I have no knowledge of plants and required expertise advice which I asked numerous times with reluctancy from the staff. No enthusiasm, no motivation. One day Bunnings may go out of business with this type of very poor customer service. Disgusting treatment from staff - who have no basic human decency and unprofessional, especially that I caught them judging me behind my back.

I have been twice recently to Bunnings Box Hill South in search of an item. I was told it was in stock but no-one could find it. On the last trip, I was told by four different staff that it was in stock and in three different locations. I walked up and down withoiut success. Eventually one of the staff admitted he couldn't find it. This happened on a previous visit with another product. I am sick to death of wasting my time when no-one knows where anything is. I am also frustrated that on a Saturday morning they only have one checkout open (with a long queue) and all the self-checkouts closed. Not acceptable!

Trade website is disappointing, huge company like Bunnings should do better. So many tradies would like to use it, but what is the point if it's quicker go to the store.

Hired a floor sander from Bunnings Warehouse Mornington, it didn’t sand at all.
I was sent back and forth three times, told to change sandpaper, only to later be told on the third trip back that I needed an extender for it to operate. This information should have been provided at the time of the hire.
I wrote a email to let them know and was told I should have looked up a QR code to use the machine this never mentioned as well.
An entire Sunday wasted because staff failed to give basic operating instructions.
Charging customers for equipment that cannot be used without undisclosed requirements is unacceptable.

The service from Bunnings Midland takes service to new lows. Ordered a Kaboodle kitchen and after multiple calls to correct wrong information and then waiting 6+ weeks (understandable for the colour doors) when it arrived into WA it got sent to the wrong address twice (even after l rang and told them when l got an alert it was going to the wrong place and l didn’t live on that vacant airport land nor would l install a kitchen on it).

After finally getting delivered to the right address my installer highlighted several broken wooden panels (happens with a lot of packages l get it).

Tried to get these returned and Bunnings Midland wanted me to return the whole damn 50kg+ pantry (which the installer had half in) instead of removing just two new panels from the current stock.

Do better Wesfarmers and poorly trained staff, computer illiterate and no understanding of trades or customer service.

Increasingly my visits to bummings are less as apart from their scam ads for lowest prices and they'll beat them, I can never find any staff member to help when I needed to find something especially in plumbing which is the biggest mess you've ever seen. Then when you finally find one , they say, that's not my department then send a request , wait and wait and they turn up then look on the website as they don't know shit, and have an attitude which says why are you bothering me! When I do buy something, there's always some cerebrally challenged dweeb at the entrance who wants to check my receipt! I tell them , no I just came from the checkout 2 metres away , you can't check my receipt . Bye

Corrugated steel garden bed edges dangerous. Slipped on side pg bed and tore my shin, requiring 26 stitches a day massive loss of blood. There needs to be a cap over edges

Their market place items are not always in stock. you order and pay, Then later recieve an email saying purchase is cancelled. It's pretty poor from a huge company. Leave a negative review and get an email saying it can't be posted, their team don't approve. How biased is that for buyers?

$149 for a fire pit, mostly kept out of the rain, rusted to hell within a year and collapsed. Aurus 450 low smoke fir pit.

Bunnings is good at covering up the truth. I lodge a complaint on their website for a product and they sent me back feedback saying they would not accept my complaint. A garden hose that they sell is supposed to have 30 years warranty which is complete lies by gardenia they expect you to have a receipt to prove you bought the hose from them.
First of all receipts fade and you lose them. The hose was only five years old and he started leaking like any other hose. Lots of pinholes and cracks everywhere quite an expensive hose. Psychological complaint about the hose leaking and splitting and the warranty is a complete joke and they sent me a reply back saying my complaint is not accepted. It doesn’t follow their guidelines.

DONT ODER SAME DAY DELIVERY. THIS IS THE 4TH TIME I HAVE ORDERED SAME DAY DELIVERY AND 2 DAYS LATER THE PARCEL IS STILL IN TRANSIT ! LIKE WTF - AGAIN !!!! THE LAST TIME THEY DELIVERED THE WRONG ITEM 1 WEEKS LATER AND THEN TOOK 2 WEEKS TO SEND ME THE CORRECT ITEM. THIS TIME I HAVE CANCELLED THE ORDER. COMPLETLY USELESS THEY SHOULD NOT OFFER SAME DAY DELIVERY AS THEY CAN NOT DELIVER