BTMK Solicitors Anmeldelser 

Our experience with BTMK was lacklustre at best, inefficient and shambolic at worst. As we live in Australia, we forwarded copies of communications with BTMK to several of our friends in UK to check that we weren’t being unduly unfair in our assessments of BTMK. They came back with a resounding ‘NO’ so we feel our assessment is fair and accurate.

What makes this experience all the more disappointing is that my parents thought highly of Todmans who had always handled their legal matters and in fact we had been impressed with Simon Jones when he was assisting us before my Mother’s matters were referred by him to BTMK for Deputyship; just before Todmans became a part of BTMK.

Examples below of reasons for our above assessment:

Despite Saul Caplan being awarded Deputyship of my Mother’s financial affairs, the Nursing Home did not receive any money towards fees for several months and then only as a result of several contacts by us as Essex County Council kept contacting us
Despite several requests for mail redirection to be actioned my Mother’s neighbours were still delivering the mail to BTMK for months after Deputyship granted.
Email updates only sent after we contacted BTMK – often with weeks even months going by without any contact from them yet in response to my enquiries there was always an update that we could have been informed of sooner.
Parents’ home standing vacant for nearly a year with no apparent action towards its sale - despite Saul having Deputyship
Not being told by BTMK that once my Mother died that the Deputyship ended and we were entitled to a choice of legal firm. We only found this out when they sent a letter a few months after her death detailing their fees. It was on my query that they admitted that perhaps they should have informed us prior.
We received several updates re house issues from my parents’ neighbours (as we asked them to keep an eye on the home as they live opposite) before being advised by BTMK inc: house break in, house damage and house actually being finally up for sale.
no explanation as to why there was no action towards property sale between 14th November and the 'break in' 8th December and or why keys to my parents’ home were not in BTMK’s care again until 7th January.
Failure to adequately secure the property after the break in, which enabled a cat to access and make mess in the home
Having to tell BTMK that the central heating system needed to be drained, as not being used, to prevent cold weather swelling and damaging pipes.
It took several contacts by myself on the nursing home’s request and finally the Manager as well for BTMK to provide funds for my Mother’s personal needs in the nursing home. This meant my Mother was poorly dressed (as she lost weight) and she always took pride in her appearance prior plus she would have been mortified to know that the poor hairdresser at the home was setting up a ‘tab’ for her just because her legal firm were incredibly tardy in arranging HER money to pay HER bills.
Utilities at my parents’ home not being paid in a timely manner resulting in overdue notices. Again, my parents were never late paying any bills and would have found this behaviour abhorrent.
BTMK re-packed items from my parents’ home for shipment to us in Australia. Luckily nothing was broken (despite ornaments moving in a box only 3/4s full) however things were unnecessarily dented and creased as there was no filler packing, no FRAGILE labels and no THIS WAY UP signs on the 4 boxes.
Having to wait over 6 weeks for our final ESTATE payment was the grand finale in this shambolic experience. Apparently, the ONLY person employed by BTMK that was able to action this payment was on leave. When this so-called expert returned to work, they transferred our payments in BRITISH POUNDS to our AUSTRALIAN bank accounts which led to the money being returned, resulting in the transfer having to be actioned yet again in AUSTRALIAN DOLLARS days later.
* Our experience started in September 2018 and ended in 16th August 2022 when I went to England and whilst there collected my Mother's Death Certificate
* please note that all these events were documented via our email communications with Sophie Bacon at BTMK

UPDATE 18 FEB 2025
Following my Trustpilot review BTMK contacted me to request my permission to conduct a thorough review of my files.
I can confirm that following their investigation, each of the points have been acknowledged and addressed and I can confirm that an amicable solution has been agreed

Just wanted to thank the team over at BTMK for all of their efforts these past 6-8 months on the work they have done for me on regaining possession of a family property in London after it was taken over by squatters.

Adam, Millie and Gabriella all did a fantastic job in keeping me up to date on the process and ensuring we had all the documentation required. Ultimately, we got the result we wanted.

Should anyone find themselves in a similar unfortunate position, I would definitely recommend BTMK Solicitors. Thanks again!

Gethan & Craig at BTMK worked on my company's contract for partnering with Lloyds Pharmacy and I could not fault their service. They worked to tight deadlines, provided essential legal advice and charged a competitive price.

I would definitely recommend!

I am absolutely disgusted with these solicitors. My sister choose them on the advice of our estate agent to handle the sale of our parents house.

It has been delaying tactic after delaying tactic and quite frankly it has got to the point, where I am seriously thinking about reporting them to the Law Society and whatever other body is supposed to oversee them.

The house sale should have been completed weeks ago and yet I have been informed by my estate agent and my sister that another delaying tactic is now in place.

So my advice is to totally ignore them and to go somewhere that will actually oversee the sale of your property in the legally allotted time and not a moment longer.

8-12 weeks we were told- It now 4 months and I know that if my mother was alive, she would have told them where to go by now.

DO NOT USE!! Painfully slow, un-thorough causing so much stress and the purchase to nearly fall through. I had issues after the purchase to which they consistently promised they’d get it sorted. 5 months on they sorted nothing and I ended up paying a bill of £3000. They didn’t even reply to my final message asking what they’d been doing for the last 5 months. Gutted I wasted money on people that lied the entire way through.

So I was a first time buyer and it was my mistake dealing with these clowns as they were suggested by my estate agent. word of advice ALWAYS FIND YOUR OWN SOLICITOR, I can almost guarantee all of their customers are people like I was that know no better. BTMK are among the worst people practicing in the space. They wont keep you informed, at every step of the way there will be delays, and they definitely aren't looking out for your best interests. if you decide to use these clowns be prepared for short curt emails, rude staff, and incompetent colleagues that you are never able to get through to on the phone. be prepared for emails to take a week for them to reply. be prepared for the most stressful time of your life being made even more stressful by these thieving scoundrels. its almost as if you aren't paying them for a service, the way they treat you. its a wonder they have any business. emily gowers especially is bad stay clear from them all really

We would really recommend BTMK solicitors, they are really professional and efficient. We would especially like to thank Yolanda Hollis dor all of her hard work with our conveyancing and really appreciate your efficiency when we were so stressed with the move from Irene and David

After being messed up by previous conveyancers, we were recommended BTMK.
They are not cheap, not as cheap as the previous firm that had done no work for 6 months and we almost lost our new home. However, you get what you pay for and BTMK ensured we completed in an efficient manner. They picked up the messy pieces that HH left us with and managed to complete the process in 6 weeks. Our solicitor, Irfan, has been very helpful throughout the process. He was always available for a chat and we had no problems getting through to him. We never had to deal with anybody else (paralegals) but him as he was our named solicitor. He managed to negotiate an earlier completion date to prevent homelessness.
Happy with the service.

Returning Customer to BTMK
Great Communication throughout the process has been good. Any email request for a phone call was very forthcoming.
All team members very helpful. Even there was a slight issue after completion from the other party sellers solicitors BTMK did work hard to solve it. I would like to highlight Radka who even wasn’t my case manager for being very helpful professional and patient.
Many thanks for helping to make my second property purchase a smooth one.