Kew Law LLP Anmeldelser 

Worse Legal advice ever. This company is awful. High charges and did zero. Do not approach or trust this company to represent you effectivley. Late for meetings, meeting locations change. No response from senoir partners. #!!!!!!!AVOID AVOID AVOID AVOID AVOID AVOID!!!!!!# "Staff are usless, but performance is reflected by the senior management (if they care or are aware)".

I needed urgent help with a difficult family court matter. Victoria Box from the Wickford branch assisted me with the preparation of my statements and sourced me a superb barrister to represent me at the hearing. The support I was provided by Kew was fantastic and I highly recommend them for family law advice.

Extremely poor communication and customer service

I am extremely disappointed with the level of communication and customer service I have experienced from this firm.

My conveyancing process lasted around nine months, during which I formally raised concerns about the service I was receiving. Despite this, I was never proactively contacted by telephone. At no point did anyone pick up the phone and actually speak to me about the issues I was experiencing, every telephone conversation I had was because I had to call them.

Today, I have discovered that I have a CCJ, despite having moved house and not receiving a telephone call or email to alert me to the situation. I no longer have access to the email address in question, yet nobody appears to have made any attempt to contact me by telephone, despite having my details and knowing I had moved.

What I find particularly upsetting is that communication by telephone could potentially have prevented this situation from escalating. Instead, it appears that a last-resort route has been pursued without anyone taking the very simple step of actually speaking to me.

The lack of communication has caused me an enormous amount of stress and distress, particularly at a time when I am pregnant and already dealing with significant pressure. I would expect a professional firm dealing with matters of this importance to communicate properly with its clients, particularly where there are serious consequences involved.

Nine months of conveyancing with virtually no proactive telephone communication is simply not acceptable. Clients should not have to repeatedly chase professionals to find out what is happening, and important issues should not be allowed to escalate because nobody is prepared to pick up the phone.

In my experience, the customer service and communication have been extremely poor, and I would strongly encourage anyone considering using this firm to think carefully about whether they are comfortable having to do all the chasing themselves.

This company are holding up the purchase of a house I’m trying to buy due to laziness. Every other solicitor in the chain is waiting for this company to deal with the enquiries and currently it’s been 5 weeks and nothing has been sent back. We are at risk of losing our sale and they are not respond to my solicitor. Pure incompetence and I would avoid them at all cost.

If I could give zero stars I would, they are the worst solicitors I have ever known, have openly admitted that in the two months since instruction they have done nothing, literally nothing, haven’t reviewed any documents, no searches. Nothing, and still aren’t interested in pushing to get anything done, please don’t waste your time, go elsewhere.

Ask Emma Donovan to cancel a bill last year the energy company kept charging us over 200pounds a month after my mum died when nothing was on now charging us to sort their mess out ridiculous

Kew law Sudbury branch. Used twice now and both Harriet and Shawnee were nothing other than professional. The recent purchase was not straightforward but they stuck with it and successfully completed for us.

In an initial call this firm was immediately obnoxious and quickly proposed to be very expensive. I couldn't bear the music while I was left for some minutes on hold. I got put through to the wrong department and the person who called me back seemed to suggest it was my own fault. What was I calling about? I described it and received an estimate of costs that went sky high even though I explained I have legal expertise, I didn't need lengthy advice, I just wanted to raise a Cease & Desist letter. What's that old saying? At least the highwaymen wore masks!

Kew Law in Hadleigh have been friendly, professional, and communicated openly and promptly to follow through with our Help to Buy Redemption case. This has been invaluable due to the limited deadline associated with Help to Buy valuations as I was nervous about delays from solicitors based on previous experiences with other firms and reviews here (Trustpilot). I am pleased to say however, that Millie and the team have been excellent and I would definitely recommend them and look to use Kew Law in the future.

Our experience with Kewlaw was not pleasant. Our dealings with them was last year (2025) but didn’t read any reviews before we used their services unfortunately.
They were recommended by an estate agent and seemed ok when we had our first video meeting for eviction proceedings. As time went on the communication was rare and only contact was when they wanted money to be transferred into their account.

When we questioned at times on certain issues which we didn’t understand you were made to feel stupid. On one occasion we called and this person was so unhelpful with every question we asked and requested a call back he said I’ll find out every time as he couldn’t answer anything we had asked. We also wanted to talk to a Jennifer Hardy whom we initially had the meeting with but she would never come on the phone.

After few months with chasing on updates we finally got the evection order and then we were suggested to get a bailiff as process would be quicker so we agreed.

Again after no further correspondence from Kew law we called the courts directly to ask when will the bailiff remove the tenant to which the court advised that they have not received anything from the solicitor. The answer from Kew law was they had emailed but the court had no track of an email.

When chased again to get updates which was just useless every time. We then realised that we were being charged every call we made which they failed to tell us. We sure there was money left on account as we didn’t need baliff in the end but were told the account had no money left.
STAY AWAY HONESTLY AND READ REVIEWS as that was our mistake and cost us £4500 appx.

Please, anyone who has had a bad experience with Kew Law, please please please go straight to the Legal Ombudsman and report them, as they are scamming vulnerable people out of money!!
They do not help you!!
My case has been ongoing with them over a year, I have been chasing them up for months because they are so slow, and now they are charging me for all the times I have been in contact with them, threatening me with bailiffs and CCJs!
James Kew doesn’t care!!!
REPORT REPORT REPORT!!

Avoid this company at all costs!!!
As a “family run”business, the Kews don’t care about actually helping you, or resolving problems! They just want your money!!!
They take months to actually do the work, and then charge you for contacting them for an update!! Such a backwards company!
The reviews speak for themselves!!!

Purchase and lease extension. I found the whole process painfully slow, compared to previous purchases.

Use this solicitors if you are a landlord and want a expensive court case, they’re happy to delay a urgent email needed with a simple yes or no to the council about if detrimental electrical works are going to be completed. Leaving a 60 year old lady without heating in the winter. I’m sure Kew will be happy with the fees they shall charge the landlord for their mistakes. Damn right disgusting.

Jennifer hardy and Keir billingly were the people we asked for support from

In pretty sure lad bible and a lot of social media platforms will take a nice free story on how Kew law employees think it’s acceptable to delay a 60 year old woman getting help from the council

I had a solicitor i was selling my bungalow trouble was they gave me a solicitor from Braintree office. I live in Clacton. I sore my solicitor only once to sign all the documents that was all. I had to keep phoning him no answer i ask to speak to someone in the end a lady Ellie Hubbard tried to give me answers i did not know who she was. In the end my buyer pulled out no consern from my solicitor wich was James Kew.

WELL! I wish i saw these reviews before i used these bunch of amateurs for conveyancing.

I deal with legal counsel on a daily basis and i know what competent legal work looks like and i know how competent solicitors operate.

Competent isnt a word i would associate with KewLaw.

The partners just palm everything and i mean absolutely everything off onto what look, sound and feel like teenagers who havent got an ounce of proper or qualified legal experience between them.

The Benfleet/Hadleigh office feels like a morgue.
James was meant to be the lead on our case - we heard from him once but was never contactable and never replied after the first communication. everything was dealt with by unqualified people.

The process dragged on and on and on, the sellers solicitors and my estate agent chasing them consistently.

Legal documents with our names mis-spelled, littered with typo's and even THE WRONG ADDRESS of the house we were buying... and no not just a typo.. an address miles away!

Fees kept being added but we were never told what for and had to keep questioning everything.

Honestly if we weren't so forthcoming with info we would have never have got this completed.

You guys should be ashamed of the practice you run and how you run it putting loads of work onto little girls who cant handle it and arent qualified to do it!

Avoid this firm at all costs. I instructed them to handle a straightforward transfer of equity that should have taken no more than 1–4 weeks. There were no negotiations required, no legal complications, and all documentation was already in order. Instead, it became a 6–7 month ordeal caused entirely by their lack of care, organisation, and urgency.

From day one I made it clear that this was a time-sensitive and serious situation. I was buying the property from my ex-partner, who, along with her family, had subjected me to violence, intimidation, and abuse for 18 months. Every delay from the firm increased my risk, yet they showed no empathy and made no effort to prioritise my case.

Their negligence had significant consequences. During their delays, my mortgage deal expired, causing my payments to double overnight. My ex refused to contribute, forcing me to pay nine months of double payments on my own. Throughout this time, the firm made no meaningful progress.

They misplaced my paperwork, lied about it, caused emotional distress, and created unnecessary financial hardship. It became obvious they couldn’t handle even a basic transfer of equity.

I eventually left them and instructed a new solicitor, who completed the entire transfer in 7 days — proving how unacceptable Kew Law’s delays were.

Despite failing to complete the job, Kew Law still demanded payment. I ultimately paid around 90% of their fees, not because they had earned it, but because after two years fighting my ex for the property, losing my father, and almost losing my mother, I had no strength left to fight them too.

This firm is an absolute disgrace. I strongly recommend avoiding them.

The solicitors we dealt with at the Colchester branch were extremely professional and responsive.

They left no stone unturned and provided us with a lot of confidence

We used Kew for our first house purchase and were very impressed by the service provided. Laura and her team kept us well informed throughout the process and were very helpful in explaining things that were new to us. We couldn’t have got through the sale without the team in Colchester, would recommend! Thank you!

I have used Stephanie Rogers at Kew law Wickford for a house sale/purchase and she was magnificent! Thank you Stephanie, Lauren and team!