Ordering process easy, winter pansies arrived when expected and in good health. Plants not labelled for colour and have lots more yellow and only 2 white out of 30 Silhouette mix.
Virksomheden har svaret
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Se, hvad kunderne siger
Most of the plants were fine other than the Pansy Panola XP Scarlets which had been over soaked prior to delivery and mostly just crumbled and fell apart. After planting over half have died and you d... Se mere
Virksomheden har svaret
Easy to order and all the plug plants (violas) were excellent quality. Delivered on time with pre-arranged dates for delivery. Cannot fault the service. Have ordered before and will order in the f... Se mere
Virksomheden har svaret
This is my fourth order from Brookside, I keep going back to them as there plants are always high quality. You get exactly what you order, delivered well packed and when expected. Well done Brooks... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We supply only the very best quality plants at a time of your choosing. We’ve developed tried and tested systems to allow you to select a specific dispatch week for your plants when you place your order. This allows you to accurately plan your crops, help you save money by avoiding unnecessary heating of greenhouses and reduce inconvenience around delivery timings. Further recent investment in our systems now means that not only do we allow you to pick a dispatch week for your plants, if you have supplied us with your email address, we will now advise you in advance of the day that we intend to dispatch your plants on.
Why Buy From Brookside Nursery?
Skrevet af virksomheden
- All our plants are carefully hand checked and selected by our expert order packing staff who all live locally to the nursery, returning to us every year to help during our busy spring season. All our plug plants are securely packed in specially designed packaging to keep the root system in place and the foliage protected in transit. Our plastic ‘blister pack’ packaging is manufactured from recycled material and is fully recyclable. Our cardboard packaging is also fully recyclable. We send out comprehensive growing instructions with each order to help you get the best from your plants.
Kontaktoplysninger
Brookside Nursery, School Lane, B78 3DW, Tamworth, Storbritannien
- 0333 335 6789
- care@brooksidenursery.co.uk
- www.brooksidenursery.co.uk
4,7
Fremragende
16 t anmeldelser
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I was very disappointed with the service & price …
I was disappointed with the overall service - the parcel arrived on my doorstep in an upright portrait position & not horizontal - although I accept this is the fault of the courier. However, the plants were badly damaged with several of them bent or broken. I emailed the supplier immediately and to date have not received a response. I would not use this company again due firstly to the delivery issue & secondly the items are overpriced for what I have received. I cannot envisage my two baskets ever resembling the image on their website
7. september 2026
Besvarelse fra Brookside Nursery
Hi Ann
Thank you for taking the time to write a review. We are very sorry to hear your order arrived damaged, this is certainly not what we would expect.
I have completed a search on your email and unfortnately we have not received a message from you about this, which is why we have not responded as of yet. Resolving issues with our customers when they arise is paramount, which is why I have contacted you directly to see if we can look to a resolution for you.
Kind regards,
Anne
Everything satisfactory
1. september 2026
Besvarelse fra Brookside Nursery
Hi
Thank you for your review.
Anne, Brookside Plant Nursery
Received plants in good condition and…
Received plants in good condition and on time good quality and good size plants.
2. september 2026
Besvarelse fra Brookside Nursery
D.Scott.,
We're so pleased your plants arrived in good condition, on time, and that you're happy with their quality and size. We appreciate your positive feedback!
Anne, Brookside Nursery
I bought lavender plants which were…
I bought lavender plants which were damaged in the post. Brookside replaced them very quickly.
Good customer service. Good care instructions. I would recommend them.
1. september 2026
Besvarelse fra Brookside Nursery
rose martin,
We're so pleased to hear that we were able to quickly resolve the issue with the damaged plants and that you're happy with our customer service and care instructions. We truly appreciate your recommendation!
Anne, Brookside Nursery
Fantastic service and fine quality plants
It was refreshing and very convenient for me to have been able to choose a preferred week for delivery of my plug plants.
Brookside Nursery kept to the delivery schedule, and communication over the transaction was clear.
My plants arrived in great condition, having been well packaged. Crucially, they were very all very healthy.
1. september 2026
Besvarelse fra Brookside Nursery
Hi,
We're delighted to hear that choosing your preferred delivery week was convenient for you! It's wonderful to know that we kept to the schedule, communication was clear, and your well-packaged plants arrived healthy and in great condition.
Anne, Brookside Nursery
This was the first time I have bought…
This was the first time I have bought plants from you. Really pleased with them
1. september 2026
Besvarelse fra Brookside Nursery
Mr O Neil,
We are so pleased to hear that you are happy with your first plant purchase from us! Thank you for your wonderful feedback.
Anne, Brookside Nursery
Exactly as it said on the ‘tin’!
Exactly a what I’ve asked for in good condition brilliantly delivered
1. september 2026
Besvarelse fra Brookside Nursery
Alf,
We're so pleased your order was exactly what you asked for, in good condition, and brilliantly delivered. We appreciate your positive feedback!
Anne, Brookside Nursery
Problem order was replaced free great
Problem arose and my order was replaced free of charge without any query pleased with replacement
26. august 2026
Besvarelse fra Brookside Nursery
PFR,
We're glad we could resolve the issue quickly and provide a satisfactory replacement. Thank you for your positive feedback!
Anne, Brookside Nursery
Great plants all growing well apart…
Great plants all growing well apart from delivery of one box that took a journey around the midlands managed to save plants when arrived after two weeks from dispatch great company to deal with though never had problems with Brookside
26. august 2026
Besvarelse fra Brookside Nursery
Hi,
We're so pleased to hear that your plants are growing well! We sincerely apologise for the 9 day delay and the extended journey one of your boxes took. We're glad you were able to save the plants upon their arrival. Thank you for your continued support.
If you have any furtehr trouble please conatct us as we will always look to resolve.
Anne, Brookside Nursery
Besvarelse fra Brookside Nursery
Angela at Roche,
We're so happy to hear you had such a positive experience with our plants, service, and delivery. We truly appreciate your kind feedback.
Anne, Brookside Nursery
You were recommended by a good friend…
You were recommended by a good friend who has been a customer for years. I liked the ability to decide delivery date. The plants arrived in excellent condition and having been potted up are now showing their colours in the greenhouse. All 400 of them.
1. september 2026
Besvarelse fra Brookside Nursery
Mr Robert Livingstone,
We're delighted to hear that a friend's recommendation led you to us! We're glad you appreciated the flexible delivery date and that all 400 plants arrived in excellent condition, now thriving in your greenhouse.
Anne, Brookside Nursery
Besvarelse fra Brookside Nursery
Hi Alan
Please accept our sincere apologies you were unhappy with your plants on arrival, this is certainly not what we would expect.
I cannot see you have contacted us in regard to this and we would love to resolve this for you, therefore I have emailed you directly to gain further information and look to a resolution with you.
Kind regards,
Anne
Brookside Plant Nursery
Besvarelse fra Brookside Nursery
Jan Ward,
We're so pleased you found the ordering process easy and that your delivery arrived as expected and in excellent condition. Thank you for your positive feedback!
Anne, Brookside Nursery
Besvarelse fra Brookside Nursery
MR Sebastian Cool,
We are so happy to hear that you are very pleased with your order of plug plants. Thank you for your kind feedback!
Anne, Brookside Nursery
Plug plants arrived in good time and in…
Plug plants arrived in good time and in great condition. They have been potted up and all are thriving. Not one has died. Thank you
2. september 2026
Besvarelse fra Brookside Nursery
Hi,
We're so pleased to hear your plug plants arrived promptly and are thriving! It's wonderful to know they've all taken well. Thank you for your positive feedback!
Anne, Brookside Nursery
As always lovely healthy plants and so…
As always lovely healthy plants and so well packed
2. september 2026
Besvarelse fra Brookside Nursery
Susan Slyfield,
We're so pleased to hear that your plants arrived lovely, healthy, and exceptionally well-packed. We appreciate your kind words!
Anne, Brookside Nursery
Besvarelse fra Brookside Nursery
Hi,
We're happy to hear your plants were well-grown and packed, and that delivery was good. We appreciate your positive feedback very much!
Anne, Brookside Nursery
Plants arrived in poor condition but resolved by Customer Service
Plants arrived in poor condition due to being bashed about by Royal Mail delivery service. After contacting Customer Service, they have offered to replace 50% of the plants ordered as a goodwill gesture, which is appreciated. Thank you for a rapid and appropriate response.
2. september 2026
Besvarelse fra Brookside Nursery
Hi
Please accept our apologies that your plugs did not arrive in the condition we would expect.
We take great care in packaging our products, but it seems they may have had a rough time during transit.
I cannot see you have contacted us in regard to this and we would love to resolve this for you, therefore I have emailed you directly to gain further information and look to a resolution with you.
Kind regards,
Anne
Brookside Plant Nursery
Arrived in excellent condition I've…
Arrived in excellent condition I've planted them thay look lovely cant wait for them to bloom
2. september 2026
Besvarelse fra Brookside Nursery
beryl edwards,
We're so pleased your plants arrived in excellent condition and are looking lovely. We hope you enjoy their beautiful blooms very soon!
Anne, Brookside Nursery
Items arrived on time
Items arrived on time, in great condition and packaged well 5*
2. september 2026
Besvarelse fra Brookside Nursery
Mr. Gary Smiles,
We're so pleased your items arrived on time, in great condition, and were packaged well. We truly appreciate your positive feedback!
Anne, Brookside Nursery
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