Brooks Brothers Anmeldelser 

The order that I placed was on January 2nd For a pant That had to be altered.

On the Latter part of January around the 30th I placed a call To the Brooks Brothers customer Service And the person that answered the phone explained that the pant was being Made ready to Ship.

Today is the 3rd Of February.
When I originally placed the order for the pant on the 2nd of January The statement online was 3 to 4 weeks for Alterations, Therefore The Pant alteration should have been completed By the 30th of January which is 4 weeks.

I called today and spoke with a supervisor with the intent to cancel the order And I was told that the pant, once again, was in process to be completed, this Is the same Line that I was given on the 30th January.

It has been approximately 5 weeks And I have received not one email explaining a delay or that an ETA would be given to me on the pant.

The supervisor that I spoke with today Could not give me A concrete answer And I requested to cancel The order and he could not guarantee When he could Verify that the order is canceled.

I am very disappointed Frustrated And more than likely Will go to A competitor to purchase the pant.

Your returns are practically never processed

This is the worst online shopping experience I have even experienced over decades. Brooks Brothers has worst customer service. They won't reply your emails at all. After I called them for the items I returned, they asked me multiple times of Order#, my name and address, and then without trying to resolve the issue, rather found all kinds of excuses, i.e. due to the holiday and pandemic, refund would take 4-6 weeks after we receive your order. Then went on... did you put the paperwork in the package... Never ever buy a single items from them! Be aware of their scam procedure.

I purchased jeans from BB online from a UK flagged web site. Surprised when they were dispatched from USA. They did not fit as the style must have changed since last time. Their policy mentions to return print out the prepaid form. After you’ve bought the items thay change their policy.

Beware - you cannot send back for refund (you can but you have to pay postage to US and allow 10 weeks). Never again will I buy from BB.

Bought a shirt online on 29/11/2020. Order was received but as at 8/1/21 nothing has happened. No further emails, no shirt.

Their customer service auto-response says they will take 3-4 weeks to get back to me.

This company has gone bankrupt, and shouldn’t be still trading if they can’t fulfil their orders.

Avoid.

Should have read the reviews. Terrible experience using their online site and then still placed an order. The item didn’t fit (not their issue) but they they charge you for returns and use the FedEx/USPS service now on day 10 and still hasn’t reached the destination so likely I will not see a refund for weeks. Start to finish it is a month long process to order and return and I will be out of pocket some money for the less than customer friendly experience. Will not ever order online from this company again.

I ordered a $1000 jacket because I was able to get it 1/2 off and paid extra to have it ship 2 day delivery. For 4 days it sat on the floor, boxed up ready to ship and the store just never did. It took them till after Christmas to even ship it, about 2 weeks later. I had to call numerous times just to find out this information, basically act like a detective just to find out about my order. When I asked what store it was coming from and if they could be contacted they gave me the phone number to call them myself. I finally was lucky enough to have a cs rep help me, and after our conversation she agreed to have the order recalled if it wasn’t delivered by a certain date. Of course it wasn’t delivered by that date, so she recalled it. On December 26th they received the order back at the store, and on January 1st the store called me to tell me Fed Ex returned it for incorrect address. It took them 7 days just to realize they had the jacket back, they had no idea why it was back and I still haven’t received a refund. I’ve emailed the rep 2x once when they received it and again 2 days later..... still no refund. I have a list of emails and phone calls that I’ll be keeping as I feel getting my money back is going to be another disaster.
I wish I had read all the reviews first.

Ordered a set of pajamas for my wife on 11/23. Never received communication about it being on backorder. Had to email and call multiples times just to get that information. Backorder date was moved to ship on 12/15, then moved again to 01/01/21. In this time my card was charged and then the charge removed two different times. Each time it was removed was when I confronted staff about charging my card when they couldn't provide shipping confirmation. (Outlined in their policy and confirmation emails to only charge once an item was shipped). Randomly, and finally, got an actual email from a person, not automated, on 12/22 with two day shipping finally arriving on 12/24. Never waste your money here. No communication, horrible customer service, and yet they still boast on their site the whole time about when to order to get gifts by Christmas, etc.

Item I ordered happened to be half off. If I had known it was going to be this much of a hassle just to get one pair of pajamas, half off and two day shipping should have been included from the start...

I ordered 5 separate orders in in November and December. I got everything in 3 days except for one shirt that never seemed to move in FedEx tracking. I called customer service and identified the issue. I had the shirt next the day. My wardrobe is 100% Brooks Brothers. They bend over backwards on service for me.

I ordered a pair of Brooks Brothers pajamas on 25 November. I was told it was backordered and would ship on 04 December. On the 17th, with no shipment order received, I called to discover its status; was on hold for 30 minutes -- had to hang up. Then on the 18th, I was sent an email telling me the order was out of stock.

How can one of their staple products be out of stock? And why did it take three weeks for them to figure it out?

Unprofessional and incompetent -- it is sad what has happened to a once great company.

Brooks Brothers customer service is non-existence. Called the customer service but on hold for last 45 minutes no response from them so far.

Update: Finally got my refund.

I ordered items in late November or very early December. Then on 12/2 I was told it would ship 12/11. No ship. Then I spent an hour on the phone to learn that maybe one of 10 ordered units might ship tomorrow. The irony is that stores have a few, very few, of the items for less than the sale price I was offered.
I am looking for underwear. How can a company that made a classic traditional oxford cloth boxer fail to make sure they have a decent supply?

OMG - Can I give lower than one star...
Placed an order - went to track it using their order confirmation number provided by e-mail.
First - email link to tack the order doesn't work; it goes to an error page
Second - go to the website and hit track order; using their order number - another error page
Third - emailed them - you are guaranteed a response within 8 to 10 business days - OMG seriously
Fourth - called customer service - now in queue 45 minutes with a recording
May you stay in Bankruptcy or refile...this is horrendous !

update: everything i said below only applies to brooks brother golden fleece (great wool shirt). can't comment on their cashmere as i never had one.

their regular line quality as most people has come to experience, is quite problematic.

brooks brother warehouse initially sent me women's cardigan as men's lightweight wool crewneck shirt. but they corrected the mistake in a week.

their made in italy wool crews are really nice, flattering and are looking better after a few months' wear. and they are reasonably soft too ( maybe super 130s? less soft than my super140s wool shirt), while being machine washable.

sad to see they are bankrupt.

Ordered Nov 11 men pajamas on sale with early December delivery.No show. Got bill,paid it,next day got call,out if stock but offered to sell at higher price pajamas in stock.Clerk said credit to bill made.Doubt I will ever see it.Will cancel card and file complaint with state consumer agency.

Some Informations about me:
I´ve ordered from Brooks Brothers some items to Germany. The shipping was fast and 4 Days later the package arrives in Germany.
Then I´ve sended some items back to Brooks Brothers and the package arrived in the US at 29th August 2020.
I got my money (500 Dollars) back at 2nd December!!!
Thx to paypal. I wrote 10 mails or so and tried call BB. No chance! Poor customer service and 3 month for a return ist not acceptable!

I ordered 2 different sweaters as gifts during Brooks Brothers' 'two-for-one' sale (well before Black Friday). I received an order confirmation then nothing - until over a week later when I was notified that the item was out of stock. I then asked about the 2nd sweater that I ordered and was told that it was also out of stock. I reached out and was contacted close to a week later by a friendly customer service agent who offered me a deal on a sweater that I really didn't want. I did, however, agree to purchase it and was told that I would have to call to order or order online. I finally came to my senses and decided to not purchase anything from this company. I can not imagine how Brooks Brothers has managed to stay in business this long. Nice, good-looking clothes. Literally the worst online buying experience I've ever had.

Le service aux clients en magasin est horrible. J’ai achete un gilet et chemise et normalement le vendeur repli soigneusement la marchandise alors que mon vendeur a bourré le tout dans un sac. Aucun respect

good product. terrible service - was posted someone else's order. my order never arrived. Have sent three emails to Brooks brothers and no response. Do not order online. will not purchase from them again.

Ordering online reminded me of the early days of commerce on the world wide web. Unlike most retailers where you click on an item it's yours, with Brooks Brothers, it's not unusual to see several items out of stock by the time you check out.

Despite daily spam emails, I received only one tracking number (the wrong one at that) for several packages that were sent the same day. Even if you log in, you still have to dig out the order number and enter your zip code to track the order progress (and it still does not give you tracking numbers).

You have to spend $250 for "free" shipping via FedEx Home. After calling customer service and sending emails, I still could not obtain tracking numbers. It took a week and a half to reach the opposite coast so maybe they should consider less expensive delivery options.

Quality of the merchandise was ok, but sizing is way off. Following their online charts, it appeared that I would barely fit size large for sports shirts. I even chose the slim fit for wishful thinking. It fit more like an XXL (I'm somewhat unfit at 5'9" and 200 lbs and there is no planet that I could fit a medium). News stories often blame shifting tastes for the demise of Brooks Brothers, however, the reality is that the company is severely mismanaged.