Brookhavenlaw Anmeldelser 

I have been with this program for almost a year now and only one of the four accounts have been attended to. I had 2 smaller accounts removed and handled myself because there was no communication with the creditors after 3 months and one I asked them not to settle they did anyway. the largest one they havent started as i have received court notices. the phone calls at some point should from an attorney not an associate(which could be customer service). At this point I feel like im stuck and want considering bankruptcy because if seems like they arent moving in my best interest

Great at communicating when contact contact is made. Sometimes, not very easy get the correct person to talk to.

This process is extremely long and honestly not what expected. The fees are outrageous. The statements are not easy to read. My husband used a different company, paying less per month for the same amount of time (3 1/2 year term) and owed significantly more than. I. He is almost completely done. Finishing his term almost 8 months earlier than expected. He receives a written statement in the mail monthly on where he stands with each company. What was paid and current balance on each. Not some complicated spreadsheet. If I had known this company operated the way they do I would never have used them. My credit is beyond bad. I have no choice to continue as no other company can step in and take over. Almost 2 years in and still have companies that haven't been settled. Meanwhile all the late fees keep accruing. Don't use this company

So far been a good company still in the process. Hope everything goes well

They have negotiated on our behalf and are living up to the commitment they made to us.

Brookhaven has been very easy to work with and has always answered any questions about the process. All of the customer service people I have spoken to in the last 18 months have been amazing. They have kept me informed once something was settled. I am very grateful for all of there hardworking people.

When I signed up for your service I was told that the most important thing was to ensure the debit continued for 3 months for the service to be most successful. I upheld that but what I have noticed is that using your service has greatly damaged my credit rating over the last 3 months. Additionally, I had the major debitor charge off the balance, which is not what I was led to believe would happen. You, or so it seems, helped to settle some of the smaller accounts but at this point it looks like a pyrrhic victory. So far I'm not convinced I made the right decision... When I talk to your representatives and express these concerns, I get the impression that they are simply blowing off my inquiries.

Tell the truth up front.

It's a fairly straightforward process, defualt on unsecured debts, debts rack up with interest and fees, what was a 500-dollar balance balloons into a 1200-dollar balance, a settlement agreement is made for 400, which albeit is less than the original balance, is not a 67% savings as they like to boast about when they get your acceptance for the settlement offer.

Customer Service is responsive and knowledgeable.

Very well on asking any questions and my concern that I had also worked with me on my payment when I had a hardship on paying it.

From my experience … whenever I contact them someone answered my call in less than 3 min . If you have any issues or whatsoever just use your portal and it will reach them immediately… it’s like leaving a text msge to someone you know . And informed you by text or by email if they can’t contact you by phone … whenever there are issues from your creditor . Thanks

Excellence service

The system is easy to work with and is systematically accomplishing the goal.

Right from the beginning I was assured they would be on top of my issues. They have never stopped making sure things went on schedule.

Communication always .

I like being able to access the offers through the app but I recently spoke with someone on the phone and told them that one particular creditor was giving me a hard time and they said if they took an additional payment of a specified amount from me that they would have enough in my account to make an offer to that creditor and it still hasn’t happened, roughly 2 months later. They took the payment the next day but still haven’t gotten an offer with that particular creditor and nobody has called me with any updates or information at all