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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Gas engineer arrived 8am on the button and was very friendly. Both the gas and electrical engineer were friendly and cleaned any mess. Wouldn't hesitate to use BRB heating in the future, very highl... Se mere

Bedømt til 5 ud af 5 stjerner

Got text at 7:40 saying Mo would be there at 8:10 and he arrived on the button. Very cheery and courteous young man. Completed the job without any fuss. Explained what he had done and answered qu... Se mere

Bedømt til 4 ud af 5 stjerner

1st class installation team, friendly and helpful. 1st class communication throughout the process. Turned up promptly as scheduled and left the house clean and tidy Only downside is that the replacem... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... Se mere

Virksomhedsoplysninger

  1. Energiudstyr og -løsninger
  2. Elinstallatør
  3. Leverandør af varmeudstyr
  4. VVS-installatør

Oplysningerne kommer fra forskellige eksterne kilder

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

283 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

BRB are really good

BRB are really good, always first class service.I have been with them for just over three years only having to call them out once and that was no problem.They phone you every year for your boiler service and the staff are so nice.Nothing is too much bother.

19. februar 2024
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Besvarelse fra BRB Heating Ltd

Thanks for the great feedback

Bedømt til 5 ud af 5 stjerner

I highly recommend BRB Heating Ltd.

BRB Heating Ltd fitted a Wind powered Pump a couple of years ago and I was delighted with the work done and the guys fitting it. I took out an insurance policy with them and part of that policy is an annual check of system - the latest check happened on the 8/2. The guys were friendly,polite and professional - they did their job to a high standard checking with me if I had any problems with the system. I recommend a Wind Powered Pump - my electricity costs have halved over the time I’ve had it. I highly recommend BRB Heating Ltd.

8. februar 2024
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Besvarelse fra BRB Heating Ltd

Thanks for the great feedback

Bedømt til 5 ud af 5 stjerner

Great service

I had a job booked in for replacement valves, GRANT the engineer came in, saw I had a slight Leek (I didn't spot it) he fixed it straight away.. Very courteous engineer, very respectable of my property,, he did the job assigned to him, was very cheery and did a great job.. Would defo recommend BRB

7. februar 2024
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Besvarelse fra BRB Heating Ltd

Thanks for the great feedback

Bedømt til 5 ud af 5 stjerner

Had a full install of central heating…

Had a full install of central heating system on 02/02/2024 by BRB. All engineers were polite and professional while carrying out job. I was kept in the loop at all times by the engineers on progress etc. Would not hesitate to use / recommend this company again

2. februar 2024
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Besvarelse fra BRB Heating Ltd

Thank you for the great feedback we are glad you had a positive installation experience

Bedømt til 5 ud af 5 stjerner

Radiator replacement - full house

Full house radiator replacement (seven radiators). BRB were professional, helpful and efficient throughout.
Surveyor was helpful and took the time to answer all my questions when he came to my property to survey the job requirements. Replacement radiators were delivered on the day by a very efficient and helpful delivery company. The team who actually did the work were great. Did a great job. cleaned up after themselves and walked me round the house afterwards showing me exactly what they had done.
Excellent job from start to finish.

12. januar 2024
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Besvarelse fra BRB Heating Ltd

Thank you for the positive feedback we are glad the works went well

Bedømt til 5 ud af 5 stjerner

Staff were great

Staff were great. Everything done to a high standard and nothing was a problem. Talked me through what they were doing and cleaned up after themselves.

14. december 2023
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Besvarelse fra BRB Heating Ltd

Thanks for the great feedback we are glad you had a positive experience

Bedømt til 4 ud af 5 stjerner

The electrical and plumbingwork staff…

The electrical and plumbingwork staff were clean quiet and courteous and very efficient. They cleaned up afterwards making a very good job. The only thing
against installation was the carpet fitter did not make a good job of relaying the carpet as i had to make good his mistakes and had to buy metal strip at carpet join. I am awaiting installation of roof panels.

28. januar 2024
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Besvarelse fra BRB Heating Ltd

Thank you for the feedback Mr McCulloch we will feedback the information regarding the carpets to our contractor to help us improve on this element going forward.

Bedømt til 5 ud af 5 stjerner

Brilliant BRB Heating Ltd

BRB Heating Ltd kept me informed every single step of the process. By phone or in person, every one I had contact with gave clear information in a professional and friendly manner making everything easy and stress free. I am so pleased with the results. A quiet, efficient heating system installed in one day and a cosy house to enjoy. Thank you so much.

10. januar 2024
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Besvarelse fra BRB Heating Ltd

Thank you for your wonderful feedback we are glad you had a good experience and benefiting from your new heating system

Bedømt til 5 ud af 5 stjerner

B R B the Best

I was delighted with the work carried out by an efficient team when installing a central heating system in my home There was little disruption and my home was left c.ean and tidy I can only praise your work team 10 out of ten I would highly recommend your company to any who asks me

5. januar 2024
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Besvarelse fra BRB Heating Ltd

Thank you for the great feedback and 5 star review

Bedømt til 5 ud af 5 stjerner

10/10 Service and professionalism

I cannot recommend BRB enough. The team who installed my central heating were prompt, professional and did the job in the time they said. There was no tidying up afterwards as the guys made sure everything was tidy. Cannot thank the team enough the guys were so pleasant and helpful from start to finish.

22. januar 2024
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Besvarelse fra BRB Heating Ltd

Thank you for the great feedback and 5 star review

Bedømt til 1 ud af 5 stjerner

No show

No show. Booked for 0800 - 1300. I had to contact them to discover they had made a mistake with the booking. That’s five hours of hanging about waiting pointlessly.

18. januar 2024
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Besvarelse fra BRB Heating Ltd

Dear Geoff, We sincerely apologise for the inconvenience you experienced with our service, and we appreciate you taking the time to share your feedback. We understand that your time is valuable, and we regret any frustration caused by the scheduling error.

It is disheartening to learn that we fell short of meeting your expectations, and we take full responsibility for the mistake in the booking process that led to the no-show. We understand the importance of punctuality and reliability, and we deeply regret the inconvenience you faced during the five-hour wait.

To address this issue and prevent it from happening in the future, we will be conducting a thorough review of our booking procedures and implementing additional checks to ensure such mistakes are minimised. We value your feedback as it helps us identify areas for improvement, and we are committed to learning from this experience to enhance our services.

As a gesture of goodwill, we would like to offer you a discounted service appointment should you wish to rebook your service visit with us. Please contact our customer service team via admin@brbltd.com or phone 01418920775 to arrange this or discuss any further concerns you may have.

Once again, we apologise for the inconvenience caused and appreciate your understanding. Your feedback is invaluable to us, and we are dedicated to making the necessary improvements to provide you with a better experience in the future.

Thank you for bringing this matter to our attention. Nicola

Bedømt til 5 ud af 5 stjerner

Excellent & prompt service

BRB fitted a new boiler in 2018 and we have a modest care plan with them covering annual boiler service and priority callouts. Had to call them on Saturday morning as no hot water. Service engineer called same day and identified a faulty valve. Called me back on Monday to quote for repair which was carried out on Tuesday. Brilliant service and I would recommend.

24. oktober 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Despite website, they don't do electric underfloor heating

Their website has a page offering electric underfloor heating services however when I rang they said they don't do that with no explanation. Could have been more polite on the phone.
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Edit: thanks for the follow up and clearing up the confusion. Appreciate that you are fixing the website

28. september 2023
Uopfordret anmeldelse
BRB Heating Ltd-logo

Besvarelse fra BRB Heating Ltd

Thank you for taking the time to share your feedback with us. We sincerely apologise for any confusion or inconvenience you experienced when enquiring about our electric underfloor heating services.

We want to clarify that our website is currently undergoing updates to better reflect the range of services we offer. Unfortunately, there was outdated information on our website regarding electric underfloor heating services, which we no longer provide.

We understand that the lack of an explanation and any perceived impoliteness during your call were disappointing, and we apologise for any frustration this may have caused. We are committed to ensuring clear and courteous communication with all our customers and will use this feedback to improve going forward.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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