Gas engineer arrived 8am on the button and was very friendly. Both the gas and electrical engineer were friendly and cleaned any mess. Wouldn't hesitate to use BRB heating in the future, very highl... Se mere
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Se, hvad kunderne siger
Got text at 7:40 saying Mo would be there at 8:10 and he arrived on the button. Very cheery and courteous young man. Completed the job without any fuss. Explained what he had done and answered qu... Se mere
1st class installation team, friendly and helpful. 1st class communication throughout the process. Turned up promptly as scheduled and left the house clean and tidy Only downside is that the replacem... Se mere
Virksomheden har svaret
Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.
Kontaktoplysninger
19, G52 4BN, Glasgow, Storbritannien
- admin@brbltd.com
- www.brbltd.com
4,8
Fremragende
283 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
BRB installed an Air source heat pump…
BRB installed an Air source heat pump in 2020. They did a service in 2021. They now refuse to maintain the system. Quite happy to take the installation grant but not to give an after sales service.
12. juli 2023
Uopfordret anmeldelse
BRB are really good
BRB are really good, always first class service.I have been with them for just over three years only having to call them out once and that was no problem.They phone you every year for your boiler service and the staff are so nice.Nothing is too much bother.
19. februar 2024
Uopfordret anmeldelse
Besvarelse fra BRB Heating Ltd
Thanks for the great feedback
Came when they said they did
Came when they said they did. Quick efficient service.
15. februar 2024
Uopfordret anmeldelse
Besvarelse fra BRB Heating Ltd
Thanks for the great feedback
I highly recommend BRB Heating Ltd.
BRB Heating Ltd fitted a Wind powered Pump a couple of years ago and I was delighted with the work done and the guys fitting it. I took out an insurance policy with them and part of that policy is an annual check of system - the latest check happened on the 8/2. The guys were friendly,polite and professional - they did their job to a high standard checking with me if I had any problems with the system. I recommend a Wind Powered Pump - my electricity costs have halved over the time I’ve had it. I highly recommend BRB Heating Ltd.
8. februar 2024
Uopfordret anmeldelse
Besvarelse fra BRB Heating Ltd
Thanks for the great feedback
Great service
I had a job booked in for replacement valves, GRANT the engineer came in, saw I had a slight Leek (I didn't spot it) he fixed it straight away.. Very courteous engineer, very respectable of my property,, he did the job assigned to him, was very cheery and did a great job.. Would defo recommend BRB
7. februar 2024
Uopfordret anmeldelse
Besvarelse fra BRB Heating Ltd
Thanks for the great feedback
Service done quickly and efficiently …
Service done quickly and efficiently as normal,
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra BRB Heating Ltd
Thank you for the positive feedback
Had a full install of central heating…
Had a full install of central heating system on 02/02/2024 by BRB. All engineers were polite and professional while carrying out job. I was kept in the loop at all times by the engineers on progress etc. Would not hesitate to use / recommend this company again
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra BRB Heating Ltd
Thank you for the great feedback we are glad you had a positive installation experience
Radiator replacement - full house
Full house radiator replacement (seven radiators). BRB were professional, helpful and efficient throughout.
Surveyor was helpful and took the time to answer all my questions when he came to my property to survey the job requirements. Replacement radiators were delivered on the day by a very efficient and helpful delivery company. The team who actually did the work were great. Did a great job. cleaned up after themselves and walked me round the house afterwards showing me exactly what they had done.
Excellent job from start to finish.
12. januar 2024
Besvarelse fra BRB Heating Ltd
Thank you for the positive feedback we are glad the works went well
Absolutely outstanding from the start…
Absolutely outstanding from the start of the process to the end
15. december 2023
Besvarelse fra BRB Heating Ltd
Thanks for the great feedback glad you had a positive experience
Staff were great
Staff were great. Everything done to a high standard and nothing was a problem. Talked me through what they were doing and cleaned up after themselves.
14. december 2023
Besvarelse fra BRB Heating Ltd
Thanks for the great feedback we are glad you had a positive experience
The electrical and plumbingwork staff…
The electrical and plumbingwork staff were clean quiet and courteous and very efficient. They cleaned up afterwards making a very good job. The only thing
against installation was the carpet fitter did not make a good job of relaying the carpet as i had to make good his mistakes and had to buy metal strip at carpet join. I am awaiting installation of roof panels.
28. januar 2024
Besvarelse fra BRB Heating Ltd
Thank you for the feedback Mr McCulloch we will feedback the information regarding the carpets to our contractor to help us improve on this element going forward.
Brilliant BRB Heating Ltd
BRB Heating Ltd kept me informed every single step of the process. By phone or in person, every one I had contact with gave clear information in a professional and friendly manner making everything easy and stress free. I am so pleased with the results. A quiet, efficient heating system installed in one day and a cosy house to enjoy. Thank you so much.
10. januar 2024
Besvarelse fra BRB Heating Ltd
Thank you for your wonderful feedback we are glad you had a good experience and benefiting from your new heating system
Besvarelse fra BRB Heating Ltd
Thank you for the 5 star review
Great service and the workers were very…
Great service and the workers were very efficient,they done a great job.
9. december 2023
Besvarelse fra BRB Heating Ltd
Thanks for the 5 star review and great feedback
B R B the Best
I was delighted with the work carried out by an efficient team when installing a central heating system in my home There was little disruption and my home was left c.ean and tidy I can only praise your work team 10 out of ten I would highly recommend your company to any who asks me
5. januar 2024
Besvarelse fra BRB Heating Ltd
Thank you for the great feedback and 5 star review
The organisation and minimal disruption…
The organisation and minimal disruption to decor.
4. januar 2024
Besvarelse fra BRB Heating Ltd
Thank you for the great feedback and 5 star review
10/10 Service and professionalism
I cannot recommend BRB enough. The team who installed my central heating were prompt, professional and did the job in the time they said. There was no tidying up afterwards as the guys made sure everything was tidy. Cannot thank the team enough the guys were so pleasant and helpful from start to finish.
22. januar 2024
Besvarelse fra BRB Heating Ltd
Thank you for the great feedback and 5 star review
No show
No show. Booked for 0800 - 1300. I had to contact them to discover they had made a mistake with the booking. That’s five hours of hanging about waiting pointlessly.
18. januar 2024
Uopfordret anmeldelse
Besvarelse fra BRB Heating Ltd
Dear Geoff, We sincerely apologise for the inconvenience you experienced with our service, and we appreciate you taking the time to share your feedback. We understand that your time is valuable, and we regret any frustration caused by the scheduling error.
It is disheartening to learn that we fell short of meeting your expectations, and we take full responsibility for the mistake in the booking process that led to the no-show. We understand the importance of punctuality and reliability, and we deeply regret the inconvenience you faced during the five-hour wait.
To address this issue and prevent it from happening in the future, we will be conducting a thorough review of our booking procedures and implementing additional checks to ensure such mistakes are minimised. We value your feedback as it helps us identify areas for improvement, and we are committed to learning from this experience to enhance our services.
As a gesture of goodwill, we would like to offer you a discounted service appointment should you wish to rebook your service visit with us. Please contact our customer service team via admin@brbltd.com or phone 01418920775 to arrange this or discuss any further concerns you may have.
Once again, we apologise for the inconvenience caused and appreciate your understanding. Your feedback is invaluable to us, and we are dedicated to making the necessary improvements to provide you with a better experience in the future.
Thank you for bringing this matter to our attention. Nicola
Excellent & prompt service
BRB fitted a new boiler in 2018 and we have a modest care plan with them covering annual boiler service and priority callouts. Had to call them on Saturday morning as no hot water. Service engineer called same day and identified a faulty valve. Called me back on Monday to quote for repair which was carried out on Tuesday. Brilliant service and I would recommend.
24. oktober 2023
Uopfordret anmeldelse
Despite website, they don't do electric underfloor heating
Their website has a page offering electric underfloor heating services however when I rang they said they don't do that with no explanation. Could have been more polite on the phone.
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Edit: thanks for the follow up and clearing up the confusion. Appreciate that you are fixing the website
28. september 2023
Uopfordret anmeldelse
Besvarelse fra BRB Heating Ltd
Thank you for taking the time to share your feedback with us. We sincerely apologise for any confusion or inconvenience you experienced when enquiring about our electric underfloor heating services.
We want to clarify that our website is currently undergoing updates to better reflect the range of services we offer. Unfortunately, there was outdated information on our website regarding electric underfloor heating services, which we no longer provide.
We understand that the lack of an explanation and any perceived impoliteness during your call were disappointing, and we apologise for any frustration this may have caused. We are committed to ensuring clear and courteous communication with all our customers and will use this feedback to improve going forward.
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