Needed several calls in before could speak to a person as extension busy or not answered. Used to be better. When able to speak to a person on the phone always helpful. When took car in as arranged i... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Been coming to this Suzuki dealership for years and they always look after us. Forgot my MOT was due (classic), but they got us booked in no dramas. Lee Shannon = certified legend, always sorts u... Se mere
Virksomheden har svaret
Just had the pleasure of meeting a charming sales executive Ewa earlier today. In all my years of buying cars, today was the most relaxing, enlightening and stress free experience ever. To top it all... Se mere
Virksomheden har svaret
Exceptional customer service. Mrs Wendy Johnson was very professional, polite and helpful. Would highly recommend to anyone. The rest of the staff I spoke to were also very helpful, friendly an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Kontaktoplysninger
The Hyde Estate Road, NW9 6JX, London, England, Storbritannien
- 02082004040
4,4
Fremragende
106 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 27 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent experience
I was nervous about going to a new garage (west London Suzuki closed) but my experience of Brayley's was brilliant from booking to leaving with my car. Everything happened as discussed - time of my service, how long it would take, that i could wait etc..The communication with Hardik Parikh was excellent. Very positive experience. Thank you.
22. september 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Jay, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Helpful and Attentive
If Reliability is a very important criteria for buying a car then Suzuki should probably be on your list to consider. Toyota also shares some models and the Suzuki equivalent might cost less for essentially the same car and reliability. Would recommend paying Bradley’s a visit
16. september 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Jas, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Rudolph, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
First Annual Service on my Suzuki Swift through the Motability Scheme
I have found this all a very positive experience. The Customer Service has been outstanding with all the team. Their professionalism and patience to answer any questions or queries I have had was no problem for them.
I have found them very reliable and I’m very Happy to have chosen my Suzuki Swift Car.
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Carmel, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Wonderful team
Wonderful team! Thank you for the excellent care and friendly service. Everyone, was equally helpful and went above and beyond. Top-notch experience all around - Thank you!
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Karina, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good service
4. august 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Patrick, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Customer service experience
I am not sure about the commitment or attitude of one member of the customer services team, to whom I handed the car over to, as they did not inform me that the car was ready . I had to find out myself and thankfully the interaction with someone else was more professional but I had to come and pick the car up the next day rather than that very day. The individual in question also seemed to continue looking busy at the computer screen when I arrived to pick the car up and I felt ignored by them but was called over by a colleague. Minor point perhaps or is it? The process of the handover back by someone else was of a good standard and the car seemed well looked after. 3 stars for the customer service on this occasion because of this individual.
31. juli 2025
Uopfordret anmeldelse
Service and MOT completed to…
Service and MOT completed to satisfaction.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Bradley Suzuki Hendon is the place to get your new car.
Bradley Suzuki Hendon is the place to go when buying a used car.
Today I bought home my Suzuki Ignis, I'm a very happy & satisfied older customer. I was given Excellent service, from Reiss Tailor the sales executive. He was very professional, very knowledgeable about the car and very patient. I had lots of questions and he was able to talk me through all the paperwork’s, he sat with me in the car and talked me through everything.
Consequently I was able to drive off that forecourt with confidence.
Thank you Reiss.
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Patricia, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Robert ward called me incorrectly by my…
Robert ward called me incorrectly by my surname.
He failed to address my problem.
He I believe, is based at Hendon branch, London. I have been in touch with Honda as he suggested, and I am sure he'll be hearing from Honda themselves. I kindly await the reply.Cliff.
24. juli 2025
Uopfordret anmeldelse
Car service
Always pleasant staff. Work carried out along with good explanation. Only negative was that I didn’t get a call when my car was ready for collection and when I called on a few occasions to check myself, the phone was never answered. Not the teams fault as it’s very well noticed now that they have done away with the receptionist that would always meet and greet you on arrival. Not a good move Brayleys. This was always a bonus, having that human touch.
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Karen, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Heather, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The gentleman who dealt with me…service reception
The gentleman who dealt with me explained everything very well and was very easy to talk to.
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service from Brayley’s
Great service from Brayley’s. Prompt, efficient and friendly. Pleasure to deal with.
13. juni 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Andrew, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Helpful courteous employees
Helpful courteous employees. They reminded me that service/MOT due. Responded to my online booking and was able to arrange a convenient date. Easy to park and leave car. Telephoned to tell me ready to collect. Car cleaned which is much appreciated although tailgate still had quite a few streaks on it.
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Anne, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Thank you for your review
Comfortable environment
Comfortable environment
Helpful staff, have a drink while you wait.
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Nevin, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Knowledgeable and friendly staff
Knowledgeable and friendly staff and not pushy.
9. april 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Jimbo, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Sarah, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Thank You Brayleys Cars!
Just had an extremely good experience when my Suzuki Inglis went in for the first service. The service was completed much sooner than anticipated, allowing me extra time for my busy day! Many, many thanks to Brayleys Cars!
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Suzuki Hendon
Hi Ruth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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