Brayleys Cars - Brayley Nissan Birmingham Anmeldelser 

Harry at Streetley was very helpful and patient made the process very easy

We had an extremely disappointing experience purchasing a used car from this Nissan dealership.

When we collected the vehicle, the car had clearly not been properly prepared. The battery was flat and had to be jump-started before we could leave, and the fuel range showed only 9 miles remaining. This was surprising given that the vehicle had supposedly been prepared for handover.

To make matters worse, when we attempted to leave we were told we could not do so because the payment had not yet shown on their internal system, despite my bank confirming the funds had already cleared into their account. This created a very awkward situation where we were effectively prevented from leaving with a car we had already paid for. Eventually we were allowed to go only after they photocopied our driving licences and kept the spare key as “collateral”, promising to post it once the payment appeared on their system.

The payment registered shortly after we left, but the spare key was never posted despite several days of chasing. After escalating the issue to Nissan Customer Services, the dealership eventually admitted that they did not actually have a spare key for the car at all — meaning the vehicle had been sold to us without something we had been led to believe was included.

Resolving this then took almost three weeks, multiple emails, and escalation through Nissan. The dealership initially insisted we either return the car to them or allow them to take it away to resolve the issue, neither of which we were comfortable with given the breakdown in trust.

In the end we had to arrange for a relative to drive the car 45 miles to the dealership. When he arrived at the agreed time, the service department had not even been informed about the job and initially said they had no record of the work. They eventually fitted and programmed a new key after rearranging other work.

The dealership had also agreed to cover the fuel for the journey, but this was not honoured.

Overall this was a very stressful and unnecessarily drawn-out experience, particularly considering my wife is eight months pregnant. What should have been a straightforward car purchase turned into weeks of chasing, poor communication, and a complete lack of coordination between departments.

Very disappointing experience for what is supposed to be a main Nissan dealership.

Not a good experience. I waited for my car to be serviced and there were no clean cups to have a drink, just dirty cups left on tables. After an hour and a half i managed to speak with a staff member to fetch some clean cups! Lorraine was attentive and very pleasant as always - thats the only positive. Also, car not been cleaned after service is not good.

Excellent customer service and kept me fully updated on the progress of my vehicle whilst in for service

Having Brayleys Nissan doing both my car service and MOT had been GREAT!!! I waited whilst the work was carried out … I find the whole TEAM both pleasant & professional … I was given an update of all work done …. SO VERY PLEASED ….
THANK YOU 🌟🌟🌟🌟🌟 HIGHLY RECOMMENDED ….

Fantastic quick service. Great staff. Very pleased.

Great service,looked after by staff ,car had service, very good.

Efficient service and excellent communication. Nicki kept us informed of progress at all times and the cars were ready more quickly than we expected.

Great service. Had MOT done unfortunately failed but had work done. All good

Excellent service, friendly professional staff

Quick and efficient service

The customer has was brilliant was made to feel comfortable at all times by Gareth

When I went to collect my car, Claire was lovely. She was kind, very professional and made me feel at ease.
Her knowledge of the car was brilliant.
She is a credit to Brayleys.
Thank you Claire.

Great communication, informative, professional and all round pleasurable experience.

Booked in on the day wanted all done and ready for me on time excellent service as always thank you

Thank you to Brayleys for sorting out the problem with my infotainment unit in the quashqai,also for carrying out a software update on the unit and carrying out a free health check on the car .I travelled from Pwllheli in North Wales as no other nissan dealer closer to me could assist.

I bought a car from Nissan Brayleys on Chester Road North last week and I honestly can’t praise them enough. The whole experience was excellent from start to finish.

Claire was especially amazing – professional, friendly, and genuinely caring. She made everything easy and stress-free.

I absolutely love my Nissan Micra; it’s fantastic! I would 100% recommend anyone looking for a car to visit Nissan Brayleys. A brilliant team and a great experience all round.

I had to have my first year service. And then had dash cams put in my car front and back.
The service I received was very professional and all the staff who worked they were very helpful.
Was completely satisfied with the overall service.

Over all great and hassle free service, highly recommended!

I was dealt with quickly and efficiently. My only complaint was how cold the show room was. I find it better to wait for my car and always book with that in mind. This meant I was sat around for some time and it was obvious that there was no heating in the showroom.