Excellent service from the man on reception. The detailed video of my 1st service was outstanding. It's great to see what's going on underneath the vehicle. After seeing this video, I know that my car... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I originally bought my Mazda from Brayley's Harpenden and have them service and MOT it every year. Arranging the booking was easy and even accommodated the day I wanted. Check in is quick and easy.... Se mere
Virksomheden har svaret
Friendly and knowledgable staff made my experience as easy as possible and sorted out my requirements with no prblems
Virksomheden har svaret
Superb and fast help from the service team. We had an electrical problem with the car, that needed urgent attention, because we couldn't risk driving it too far and breaking down. Various wa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Kontaktoplysninger
Luton Road 17, AL5 2UA, Harpenden, England, Storbritannien
- 01582 464100
4,6
Fremragende
168 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 31 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very pleasant,helpful people in all…
Very pleasant,helpful people in all departments. I have been using them to service and MOT my Mazda MX-5 s ( bought used from other garages farther afield) and have been happy to do so.Although they have recently stopped being a Mazda dealer I am reassured ,and relieved that they will continue to service mine. I have confidence in ,and trust them.
7. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Gillian, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Oil change
Oil change booked, everything went according to plan, the car was also washed for free, friendly staff.
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Adrian, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Car service with collection from home
Car service with collection from home, very convenient. Timely arrival for collection and returned as agreed on time. Great service.
2. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Thank you for your rating and review. If there is anything that we could have done better, please email jordan.greening@brayleys.co.uk
Quick response
30. september 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Segun, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Excellent service.
Excellent service.
My car was collected from my home, the service and MOT were carried out and the car was returned the same day. What more could you ask.
20. september 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Michael, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great service as usual
Great service as usual, phone call to ask me if I wanted certain things done to my car, a phone call to say my car was ready then shown where my cleaned car was parked.
16. september 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Chris, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
My recent visit to Brayleys
The Brayleys staff are always very friendly and helpful with a 'can do' attitude which helps to take the stress of the car problem situation away from the customer. They were particularly helpful in this occasion in allowing me to bring my car in a day early and then carrying out the work on this day.
21. august 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi David, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent service as always
Prompt, efficient service and courteous staff.
19. august 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Barbara, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Keys reprogrammed
No hassle ,on time and not long to wait for job to be done . First class service
12. august 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Carl, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Danny at Brayley is extremely helpful…
Danny at Brayley is extremely helpful and very knowledgeable about the mobility scheme.
The whole process was very quick and efficient, but I really want to emphasise how good Danny was!
22. juni 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Maria, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Danny. We look forward to continuing to welcome you into the dealership for many more years.
Really helpful staff
Really helpful staff, explained everything thoroughly and problem solved. Would thoroughly recommend!
17. juli 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Annie, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Top notch customer support, excellent service throughout
Me and my wife recently came to Brayley Mazda Harpenden to inquire about a used Mazda-approved Mazda 6 car, and we had the best, top-of-the-line customer experience from the start to the end and finally ended up buying the car. Buying a used car can be an extremely stressful life event, as you need to be absolutely certain that what you are investing in is worthy of it.
We were taken care of by Jon Simpson during this entire journey, and we were extremely grateful we met him. Jon came across as a very helpful, knowledgeable, patient, respectful, and customer-oriented gentleman. He went above and beyond to ensure we got the best customer experience at each stage during the car buying process. From the time he showed us the car, test driving, securing the car, doing all the paperwork, and ensuring the car is perfectly prepared when you come to drive it away, the whole process was extremely smooth for us.
Even after purchasing the car, Jon took time to explain everything about the car and made sure that I was well equipped with vital information about the car before I actually drove off. Jon also inquired about my journey back home and made sure everything was okay on the following day. This is a great example of excellent customer care. Thank you so much, Jon, for your help and making the whole process smooth.
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Anjana, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Jon. We look forward to continuing to welcome you into the dealership for many more years.
I was kept informed throughout the day…
I was kept informed throughout the day of the service. It needed a new battery and it wasn't in stock although was showing on the system. To save me going back the following week (work commitments), they offered to come and collect my car for me. The communication and customer service has been fantastic!
22. juni 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Jane, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Janet, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
That's great to hear - thank you!
Great service at Brayley Mazda.
I’ve been a customer at Brayley Mazda in Harpenden for twelve years and have always been impressed with their customer service and customer care.
The service department I’ve consistently found to be very good communicators and always prepared to do everything to take care of you as their customer. Jody and Tom are particularly outstanding in their roles in the service department.
A great pleasure to deal with Brayley Mazda. I would thoroughly recommend them.
19. juni 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Eddie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Well done Harpenden Mazda
Very friendly, polite and efficient service!!!
13. juni 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Liesbeth, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
A very good service and very lovely…
A very good service and very lovely people who work at Brayleys in Harpenden, also they look after my Mazda MX5, very good all round. 👍
11. juni 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Thank you very much for your kind review. We appreciate your custom and look forward to continuing to look after your MX-5.
Very efficient and positive service
Very efficient and positive service, parking can be a problem though.
17. maj 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Service review
Willing to negotiate on price, provided a courtesy car as part of the deal foc.
10. maj 2024
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Mazda Harpenden
Hi Colin, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
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