Brayleys Cars - Brayley Hyundai St Albans Anmeldelser 

Have dealt with Brayers ex Coupers for several years and found their Sales, Service and Parts team are all excellent and honest. Hyundai vehicles 6 x Ioniq Hybrids have proven to be very reliabile which helps.

Ok so I bought a 2019 i10 from an approved dealership . I have had so many issues it’s unbelievable. Firstly the air filter housing was broken and after much time wasting and no appointments at Hyundai I had to collect the parts and pay a third party garage to fit. Then the fan belt went and guess what? Yes collect belt and have it fitted at my cost. Now I have a misfiring problem oh and I waited 2 months to get a warranty appointment so basically couldn’t use the car for 2 months. Took the car in yesterday and was told that in order to correctly diagnose my problem I would have to pay for new spark plugs then they could proceed with whatever the problem was as plugs were not a warranty issue. I basically told them that I have had enough of Hyundai and their poor after service. I was told well they have a different approach? Anyway being extremely frustrated I said I wasn’t paying anymore money and collected the car unfortunately the problem was much worse, why is anybody’s guess. I had a very long drive home and rang them to say look the car is now totally unusable so could they please sort it out. I have left several messages for Mr Jon Law at the dealership and yet to receive a response. I would like to express to all future Hyundai buyers to be aware that when you have purchased your car if anything goes wrong you will then understand what a nightmare will ensue.

We picked up our 2nd car yesterday from hyundai in St Albans. We had a lovely man called Lewis helping us and he couldn't have been more helpful he looked after us so well and was very professional throughout the process bending over backwards to make the transition smooth and simple explaing everything in detail making sure we understood everything and we were happy with everything we will definitely be back
Thank you Hyundai St Albans for yet another happy purchase

From the initial point of contact through to the final handover, my experience with Brayley Hyundai St Albans was exceptional. The team demonstrated a high level of professionalism, efficiency, and customer care throughout the entire process.
In particular, I would like to commend Lewis for his outstanding service. He went above and beyond to ensure that every aspect of the purchase was smooth and stress-free. His attention to detail and commitment to customer satisfaction were evident in the way he personally oversaw the vehicle’s preparation, ensuring it was in perfect condition prior to collection.
All agreed preparations were completed ahead of schedule, and the handover was conducted with clarity and care. Lewis’s proactive communication and genuine dedication made the entire experience seamless and enjoyable.
I am thoroughly impressed with the level of service provided and would not hesitate to recommend Brayley Hyundai to others seeking a reliable and customer-focused dealership.

T W Palmer

Fourth Hyundai purchased. Good part exchange deal, all finance arrangements etc. well presented and explained by Lewis who looked after us well. Arrangements for swapping dash cam from old vehicle & and provision of boot liner only things stopping this from being a 5 star review

I am just stuck with them due to proximity to my house. Apart from this there’s no joy taking my car to them. It might have nothing to do with them, but I despise Hyundai and everything about them. When a company’s after sales customer service is shitty; every other thing copies from the top. I can’t wait for one year to return the car and have peace of mind.

Excellent service as always.
Car in for service, given advice on a couple of bits the car needs doing,no hard sell. Friendly staff,alwsys willing to go that extra mile. comfy waiting area.

Everything worked just like I expected it to, from online check-in to pickup the following day. Service, MOT and even late notified repairs - completely hassle free.

Joe Duncan is always helpful. My go to dealer. Happy to recommend.

What a joy to buy a new Inster at Brayleys Hyundai
A well appointed show room and attentive knowledgeable and pleasant staff who definitely went the extra mile
I’m new to Electric so purchase was a bit daunting so in particular Billie-Jane Finch supported and informed us right from the get go from test drive to paperwork to car handover I couldn’t believe how smoothly the whole process was
I’m delighted with my new car and really grateful to Billie-Jane for all her expertise and assistance
Well done

Excellent new site for Brayleys , spacious and easily accessible from major roads. I excellent service with particular note to Jon Law in sales. You will have my custom going forward. Many thanks!

Fast and efficient service. Brought in for non-starter, fault quickly identified, starter motor ordered, fitted and returned, all within 24 hours. Couldn’t have got any better service and highly recommended.

Excellent service and very helpful staff. Although my service was due on the next day & I have messed up with the dates Gentlemen at Hyundai, St albans kindly help me to get it done a day early. It was extremely helpful as I came from a distance. Thank you again. Kind regards Mr Desai.

Efficient and polite staff

Great service from initial enquiry through to ordering and taking delivery of car

The reception received and the confortable environment of your Hyundai dealership in St Albans together with the professionalism of your sales staff Jonathon, Lewis and India made the purchasing of our new Kona a pleasure.
Thanks to all at Brayleys

Collected our new car on Saturday, smooth experience from order through to collection, our Hyundai specialist Jonathan was brilliant!

When checking the car in for the EGR, staff were (and always are) polite, friendly and great you by name.
Very professional from the time I purchased the car, through to regular servicing.
Best decision I made buying a Hyundai.

Another new Hyundai and the experience just keeps getting better!
John Loizou and the team at Brayleys made me feel valued and unique. The explained everything to me in a way that was easy to follow, provided me with a personalised experience and went above and beyond to keep me happy! Thank you