The service and recall work was carried out first thing which meant I got the car back at a reasonable time Staff friendly and effective, especially when I asked to be shown how to operate the back... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was given a fixed time to arrive and assurances that my service would be done within 2 hours. It was completed as promised with courtesy and efficiency. I waited in a comfortable area with free acce... Se mere
Virksomheden har svaret
Didn’t receive a reminder for annual service and MOT. Communication was poor. Unanswered phone when trying to book and also on service day no answer when seeking progress report. This was important t... Se mere
A fantastic and professional service from Brayleys Honda Ewell. Peter carried our my transmission oil change and health check and supplied a video of his findings. It was so reassuring to go through t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Kontaktoplysninger
Ewell By Pass, KT17 2PU, Epsom, Storbritannien
- 020 8394 1441
4,6
Fremragende
515 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 27 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Jackie, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Worst after sales experience ever
Had a terrible experience at this dealership, the moment we signed to buy the car it all went downhill. First of all it took three times to finally get the car, after lots of apologies our salesman offered to give us a full tank of petrol, that turned out to be £15 worth of petrol. The driver that delivered the car turned up with a fully ticked checklist and then couldn't do any of it and still expected a signature, didn't even know where the wheel nut was. we also paid an additional £400 to extend the warranty by a year and it took them two weeks to give us the paperwork for it after we chased and chased. Just appaling service, and this is not all that happened in this transaction. I do not recommend this dealership, they really need to train their staff better.
30. marts 2026
Uopfordret anmeldelse
2nd year service…
Service booked easily and after drop off kept informed of work needed and price . Staff very helpful
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Richard, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
5 yr service and MOT
Took car for 5 yr service and MOT in morning. Seemed well organised and was sent video by car technician to show condition of suspension and tyres which was a nice touch. Car ready for collection mid afternoon. Excellent service.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Always helpful and polite
Always helpful and polite. Very informative about the findings via the video sent
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Clear professional and friendly service…
Clear professional and friendly service by the whole team , keep up the good work
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Jasmeet, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Unhappy with attempt to try and get me to spend money un-necessaryily
I was texted to say that my front off side tyre critically needed changing at a cost of £111. I knew this was incorrect as the vehicle had passed it's MOT the week before. I declined to have it changed knowing it was not necessary. When I collected the vehicle the customer service op said all was fine. He did not mention the tyre. Was this a ploy to get me to spend money un-necessarily? Also I wanted the chime sound when getting into the vehicle checked. This was not done. I do not like having text messages sent I want a staff member to ring me if there is a potential problem. Staff were polite, friendly and helpful when checking in the vehicle.
20. april 2026
Uopfordret anmeldelse
Fitted my service in a day early
Fitted my service in a day early.
Kept me informed throughout.
Let me know my vehicle was ready for collection promptly.
Brayley Honda Ewell are always excellent.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Service & MOT
Fixed price service was good
I was expecting them to have have given the car a clean !
Very diffuclt to get hold of them on the phone for a update though .. I underatnd they are busy but I called three times and no asnwer !
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Service, MOT and sales.
Had a service and MOT which was carried out efficiently and the service section staff were helpful, pleasant and knowledgeable. Also had a good discussion with the sales supervisor who was particularly helpful pleasant and knowledgeable. he was able to give good advice and options and eventually we agreed on an exchange for another car. all staff are helpful and personable and made the whole visit and enjoyable occasion.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Mal, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Good service
My car was picked up a time specified. I was contacted about some additional work and car was returned promptly. My only disappointment is that you no longer
clean the car before its return. As a loyal customer unable to clean the car myself I valued this little extra care.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Barbara, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Quick and Efficient
Everyone was very polite. I had booked my service as a while you wait, which they did and it didn’t seem to take too long. Very pleased.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Jackie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Honda care about there customers
The staff were all pleasant and helpful the check on my car was carried out by experts
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Bill, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent friendly and thoroughly…
Excellent friendly and thoroughly professional service
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Stephen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Professional Service
Professional, informative, quality car service and friendly, helpful staff
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Friendly service
Service carried out efficiently. Helpful and friendly people at the service desk.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Stephen, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Michael, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff were polite and efficient as…
Staff were polite and efficient as normal. Issue was Bayleys have tried to limit the service (cleaning the car) for environmental reasons. Be honest and admit you are simply cutting costs.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Alround thumbs up
Easy to book.
Polite staff.
Jed was welcoming and professional, he explained what work was taking place on the car and the fact that no charge would be incurred as the problem was due to a factory recall.
The job was completed to satisfaction, in a timely manor.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Keith, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
MOT was trouble free
MOT went to plan, no extra work required and all at Brayleys very helpful as always.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Honda Ewell
Hi Barry, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
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